Becci Hughes
Wrexham,United Kingdom
Summary
Motivated and adaptable professional with a strong work ethic and diverse experience across home care, residential care, parcel delivery, hospitality, childcare, and customer service. Currently pursuing an online degree at The Open University, demonstrating commitment to personal and professional growth. Proven ability to thrive in fast-paced environments, excelling in multitasking and problem-solving. Focused on delivering exceptional service and making a meaningful impact in all tasks undertaken.
Overview
15
15
years of professional experience
Work history
Delivery Driver
Amazon Flex
Deeside, UK
03.2025 - 05.2025
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Ensured safety by regular vehicle inspections and maintenance.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
Call Centre Advisor
ORCA
Wrexham, UK
11.2021 - 05.2022
- Managed high volume of inbound calls for efficient customer service.
- Worked closely with other departments to resolve complex client issues effectively.
- Addressed customer complaints, ensuring swift resolution.
- Logged customer interactions and issues in system accurately to track trends.
- Adhered strictly to data protection regulations during all interactions with customers.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
RCW
Crystal Care Solutions Ltd
Flintshire, UK
05.2018 - 05.2019
- Observed changes in behaviour or health; reported concerns promptly to superiors.
- Provided safe, secure environment with continual supervision to ensure protection of children.
- Complied fully with safeguarding policies and procedures; upheld highest standards of child protection at all times.
- Managed challenging behaviour through effective communication techniques.
- Administered prescribed medication, improving health status of children in care.
Care Assistant
Allied Healthcare Group
Wrexham, UK
01.2016 - 03.2018
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Administered medication to patients, ensuring proper health management.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Encouraged independence among patients whilst assisting them with tasks.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Monitored vital signs of patients for early detection of health complications.
Barmaid
Llay British Legion
Wrexham, UK
07.2014 - 05.2017
- Ensured timely service by managing drink orders during peak hours efficiently.
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
Care Assistant
S&S Care
Wrexham, UK
07.2010 - 05.2014
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Monitored vital signs of patients for early detection of health complications.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Delivered excellent customer service by addressing concerns of patients' families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Education
BA (Hons) Degree - Health and Social Care
The Open University
10.2023 -
Health & Social Care Level 4 - Health and social care
The Open University
10.2023 - 07.2025
NVQ Level 2 - Health and Social Care
Smart Care
01.2012 - 01.2013
GCSE - Art
Darland High School
GCSE - R.E
Darland High School
GCSE - Maths
Darland High School
GCSE - English
Darland High School
GCSE - Science
Darland High School
Skills
- Customer Service
- Multi-drop driving
- Delivery driver experience
- Home care
- Call Centre
- Care home
- Driving
- Personal care assistance
- Dementia awareness
- Dementia care
- Medication Administration
- Meal preparation
- Trustworthy and reliable
Custom
Diploma of Higher Education
Personal Information
- Total Experience: 7
- Industry: Healthcare
References
References available upon request.
Timeline
Delivery Driver
Amazon Flex
03.2025 - 05.2025
BA (Hons) Degree - Health and Social Care
The Open University
10.2023 -
Health & Social Care Level 4 - Health and social care
The Open University
10.2023 - 07.2025
Call Centre Advisor
ORCA
11.2021 - 05.2022
RCW
Crystal Care Solutions Ltd
05.2018 - 05.2019
Care Assistant
Allied Healthcare Group
01.2016 - 03.2018
Barmaid
Llay British Legion
07.2014 - 05.2017
NVQ Level 2 - Health and Social Care
Smart Care
01.2012 - 01.2013
Care Assistant
S&S Care
07.2010 - 05.2014
GCSE - Art
Darland High School
GCSE - R.E
Darland High School
GCSE - Maths
Darland High School
GCSE - English
Darland High School
GCSE - Science
Darland High School
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