Vincent Evans
Liverpool
Summary
A dedicated professional with a proven track record in customer service, consistently achieving KPIs and targets. Demonstrates exceptional skills in managing difficult situations with sensitivity and effectiveness, while maintaining composure under pressure. Proficient in verbal and written communication, adept at establishing excellent working relationships with stakeholders. Recognised by DBS for outstanding services provided and received multiple commendations for contributions to training programmes and IT. Career goal: to leverage extensive experience and skills to further enhance customer satisfaction and operational efficiency.
Overview
30
30
years of post-secondary education
36
36
years of professional experience
Work history
Festive Colleague
Tesco
2025.11 - 2025.12
- Restocking shelves and maintaining store tidiness.
- Tagging restricted items.
- Assisting customers and store colleagues.
- Maintaining stock.
Leaflet Distributor
Self Employed
2023.07 - 2024.11
- Delivered leaflets and magazines to private households.
- Maintained deadlines.
- Physical fitness, several hours walking per day.
Festive Store Assistant
Morrisons
2023.12 - 2023.12
- Restocking shelves and maintaining store tidiness.
- Working Store checkouts.
- Assisting customers and store colleagues.
Full-time Carer
2020.04 - 2023.06
- Caring for mother
- Organising and prioritising appointments and schedules re-ordering and administering medication
- Communicating regularly with other parties, carers, support workers and other health care professionals
- Time-management, managing day-to-day duties whilst carrying out care duties
Executive Administrative Officer
London Metropolitan Police
1990.01 - 2020.03
- Regular liaison with customers, face-to-face and via email/phone and stakeholders
- Handling challenging customers and other stakeholders
- Communicating with customers sensitively and with tact and empathy
- Working flexible hours, on flexitime, according to business needs
- Stock control, in charge of managing and ordering stock
- Organising and attending regular meetings
- Managed teams of up to 12 people ensuring they made SLAS
- Establishing and maintaining effective relationships with partners
- Ensuring/adhering to local and national legislation
- Creating and following programme of training colleagues and new starters
- Presentations for internal and external stakeholders
- Conducted criminal record checks, receiving commendation from DBS for customer service
- Completed multiple administration tasks, using Microsoft packages
- Prioritised tasks to meet strict target deadlines
- Designed, planned and helped create IT systems
- First point of contact for IT partners
- Educated and guided customers and colleagues through relevant systems
Education
GCSEs - English
Eaglesfield School
Woolwich, Greenwich 2001.04 -
GCSEs - French
Eaglesfield School
Woolwich, GreenwichGCSEs - History
Eaglesfield School
Woolwich, GreenwichGCSEs - Politics
Eaglesfield School
Woolwich, GreenwichGCSEs - Sociology
Eaglesfield School
Woolwich, GreenwichA-Levels - History
Eaglesfield School
Woolwich, GreenwichA-Levels - Politics
Eaglesfield School
Woolwich, GreenwichLondon Metropolitan Police
1990.01 - 2020.01
Skills
- Experienced in face-to-face interactions with a variety of clients, always putting customers first
- Proficient in verbal and written communication
- Skilled in managing difficult customers and situations with sensitivity and effectiveness
- Demonstrates empathy and understanding in all interactions
- Performs well in fast-paced settings
- Consistently achieves KPIs and targets
- Maintains composure and excels under pressure
- Follows and surpasses set standards
- Establishes and maintains excellent working relationships with all stakeholders
- Adaptable with working hours and shifts
- Quickly picks up new skills and adapts to new environments
- Knowledgeable about local community groups
- Proficient in MS Office and in-house systems, including CRM systems
- Works well within a team
- Recognised & commended by customer organisation (DBS) for services provided
- Received multiple commendations for work on training programmes and IT
References
References Available upon Request
Hobbies & Interests
A keen interest in animals and caring for local wildlife., Jogs regularly. Also enjoys travelling.
Timeline
Festive Colleague
Tesco
2025.11 - 2025.12
Festive Store Assistant
Morrisons
2023.12 - 2023.12
Leaflet Distributor
Self Employed
2023.07 - 2024.11
Full-time Carer
2020.04 - 2023.06
GCSEs - English
Eaglesfield School
2001.04 -
London Metropolitan Police
1990.01 - 2020.01
Executive Administrative Officer
London Metropolitan Police
1990.01 - 2020.03
GCSEs - French
Eaglesfield School
GCSEs - History
Eaglesfield School
GCSEs - Politics
Eaglesfield School
GCSEs - Sociology
Eaglesfield School
A-Levels - History
Eaglesfield School
A-Levels - Politics
Eaglesfield School