Vimal Mohandoss
Liverpool,Merseyside
Summary
To learn and function effectively in an organization, be able to deliver to the bottom-line. To constantly upgrade knowledge, skills and implement the same in work. Detail-orientated and analytically minded individual with work experience in business development. Excels in fast-paced environments with challenging deadlines. Demonstrates excellent interpersonal and communication skills to establish connections and trust with stakeholders.
Overview
8
8
years of professional experience
Work History
Front of House Team Member
KFC
Liverpool, Merseyside
10.2022 - Current
- Collaborated across team to achieve productivity and efficiency.
- Promoted current offers through creative promotional displays and targeted upselling by 20% of overall portfolio
- Managed customer-related issues following company policies and procedures.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed timing standards in food deliveries to minimise delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Digital marketing intern
Blaze Media
Liverpool, Merseyside
10.2023 - 12.2023
- Enhanced digital marketing strategies by providing innovative content ideas.
- Transformed complex data into insightful reports to understand site performance.
- Set up and generated reports to analyse Google Analytics data.
- Conducted market research to understand customer base and enhance products.
- Embedded SEO best practices within blog content creation and keyword research.
- Conducted market analysis to identify key customer segments and growth opportunities.
- Have done competitor analysis for Blaze Media to stand out in the digital marketing trends.
- Written a blog on Benefits of Investing in Social Media Ads
Key Account Manager - Premium
Swiggy - Food Delivery App
Chennai, India
06.2022 - 09.2022
- Handled 107 city premium accounts
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Provided first-class client services, from onboarding to daily account management.
- Employed exceptional rapport-building skills to nurture key relationships.
- Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
- Communicated new products and services to drive customer interest and boost sales.
Senior Sales Manager
SWIGGY
Chennai
10.2020 - 05.2022
- Have handles 2% GMV of entire city accounts
- Cracked accounts to invest in ads and promotion who had never invested in history
- Introduced a concept called EGGETARIAN ( For vegetarian customers who love egg based veg items) in Smoke House BBQ restaurant and seen a 5% of orders converted from that category
- Have driven City cancellations project and ensured the cancellations closure less than 0.8%
- Provided critical sales trend analysis and customer segment insights to inform long-term sales strategies.
- Owner App Adoption - Drived team to educate restaurant partners and Using it frequently
- Have handled CX project and ensure the consumer experience is monitered
- Account Management - Driving team to Achieve Account Management Target Since having prior knowledge and Experience in Vendor Management
Sales Manager
SWIGGY Food Delivery App
Chennai
10.2019 - 09.2020
- Started Handling Key Accounts and converted them to invest in ads for long term
- Have done account management on all my accounts and have shown 4% in overall GMV
- Achieved ADS target of £40,000 for the period of 6months
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
Executive, Vendor Operations
SWIGGY - Food Delivery App
Chennai
01.2018 - 09.2019
- Automated Restaurants and improved city metrics in this period
- Worked on restaurant closure cancellation to reduce cancellation
- Responsible for launching Swiggy Chennai by on boarding close to 75 restaurants
- Handling major Chains as they required a single point contact to address their issues at the earliest
- Worked on Late Night and Breakfast restaurant launch Menu Curation City level
- Driven restaurant closure project and brought the city cancellations to 0.16%
- Working towards improving the City Metrics on a week on week basis, understanding the restaurants ordering pattern and working on restaurant menu in such a way that it wouldn't affect the Restaurants orders or Revenue.
Service Advisor
CHENNAI FORD, Ford India Pvt Ltd
Chennai
06.2016 - 01.2018
- Have achieved Level 2 Training at, Have achieved targets for VAS
- Have got 93% JDP ranking as an individual
- Maintaining positive customer relationships to ensure repeat business.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Education
MBA - General
Wrexham Glyndwr University
Plas Coch 09/2022 -
B.E - Mechanical Engineering
Dhaanish ahmed college of engineering
2016
Certificate of Higher Education - Computer Science
Laurel Higher secondary school
India 06/2010 - 05/2012
SSLC -
Velammal Matric higher secondary school
Madurai, India 06/2009 - 05/2010
Skills
- Relationship management
- Account management
- Upselling and cross-selling techniques
- Promotional activity analysis
- Customer acquisition and retention
- Revenue retention
- Vendor management
- Sales Development
Timeline
Digital marketing intern
Blaze Media
10.2023 - 12.2023
Front of House Team Member
KFC
10.2022 - Current
Key Account Manager - Premium
Swiggy - Food Delivery App
06.2022 - 09.2022
Senior Sales Manager
SWIGGY
10.2020 - 05.2022
Sales Manager
SWIGGY Food Delivery App
10.2019 - 09.2020
Executive, Vendor Operations
SWIGGY - Food Delivery App
01.2018 - 09.2019
Service Advisor
CHENNAI FORD, Ford India Pvt Ltd
06.2016 - 01.2018
MBA - General
Wrexham Glyndwr University
09/2022 -
B.E - Mechanical Engineering
Dhaanish ahmed college of engineering
Certificate of Higher Education - Computer Science
Laurel Higher secondary school
06/2010 - 05/2012
SSLC -
Velammal Matric higher secondary school
06/2009 - 05/2010
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