Viktoria Garabed
London,United Kingdom
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
F&B Reservations Agent
The Chancery Rosewood Hotel
London
2025.07 - Current
- Part of the pre-opening team
- Handling reservation requests via phone, email and online platforms such as Sevenrooms, Opentable, TheFork
- Providing detailed information on all outlets within the hotel
- Coordinated information between guests and relevant restaurants to enhance guest experience
- Addressed guest enquiries and complaints professionally and promptly to maintain high customer satisfaction
- Collaboration with the sales and marketing department
- Strong organizational and multitasking skills
- Time management and good prioritization of tasks
- Supporting managers with reservations reports
Head Bartender
The Emory Hotel (Maybourne Group)
London
2024.04 - 2024.11
- Part of the opening team of a luxury brand hotel.
- Creating multiple drinks menus for both bars of the hotel, creating orders, taking part in stock takes.
- Leading and supervising the bar team while following a 5 star service standard.
- Cooperating during a 2 month pop-up by Tato Giovannoni.
Senior Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
London
2023.01 - 2024.04
- Taking part in launching partnerships with Grey Goose, Monkey 47.
- Assisting Bar Manager and Head Bartender by supervising the team, with focus on quality & consistency.
Bartender
The Marylebone Hotel (Doyle Collection)
London
2022.10 - 2023.01
- Providing the 5 star Luxury bar experience, advanced mixology and high-standard service.
Head Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
London
2022.05 - 2022.07
- Overlooking the team and delegating tasks while working alongside.
- Also, participating in creating new menus, stock control and placing orders.
Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
London
2021.05 - 2022.05
- Bar setup, prepping, batching, preparing drinks.
Senior Bartender
Moxy Hotel (Stratford, London)
London
2019.10 - 2021.05
- Opening/closing the bar, pouring drinks and making cocktails.
Education
Minor Degree - Resilient Entrepreneurship (Focus on Marketing)
Breda University of Applied Sciences
Breda, the Netherlands 2018.09 - 2019.01
Bachelor Degree - International Hospitality Management
Breda University of Applied Sciences
Breda, the Netherlands 2015.09 - 2019.08
Skills
- Microsoft Office 365: Word, PowerPoint, Excel
- Adobe: Photoshop, Lightroom, InDesign
- Hospitality: ADACO, MICROS POS, Menu Creation, OperaCloud, Sevenrooms, Opentable, TheFork
- Communication: Active listening, clear verbal communication
- Organizational: Prioritization of tasks, attention to detail, multitasking
- Collaboration: Coordination with other departments to enhance guest's experience
- Personal: Punctual, flexible, reliable
Websites
Certification
- Adobe InDesign Course
- Digital Marketing & E-Commerce Certificate
- LQA Star Employee at The Emory Hotel
- WSET Wine Certificate Level 1 & 2
- Entrepreneurial Skills Pass Certificate
Qualities
- Attention to Detail
- Organisation
- Punctual
- Creative
- Communication
- Pro-activeness
- Team work
- Multitasking
- Time Management
Languages
English
Advanced
Bulgarian
Native
Spanish
Beginner
Timeline
F&B Reservations Agent
The Chancery Rosewood Hotel
2025.07 - Current
Head Bartender
The Emory Hotel (Maybourne Group)
2024.04 - 2024.11
Senior Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
2023.01 - 2024.04
Bartender
The Marylebone Hotel (Doyle Collection)
2022.10 - 2023.01
Head Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
2022.05 - 2022.07
Bartender
Seabird Restaurant (The Hoxton Southwark Hotel)
2021.05 - 2022.05
Senior Bartender
Moxy Hotel (Stratford, London)
2019.10 - 2021.05
Minor Degree - Resilient Entrepreneurship (Focus on Marketing)
Breda University of Applied Sciences
2018.09 - 2019.01
Bachelor Degree - International Hospitality Management
Breda University of Applied Sciences
2015.09 - 2019.08