Oforiwaa Agbettor Tawiah
City of London
Summary
Detail-oriented and highly organised individual seeking an entry-level PR and Communications role within the NHS. Strong written and verbal communication skills, with experience handling enquiries, managing sensitive information, and communicating clearly with diverse audiences. Motivated to complete an apprenticeship qualification and contribute to patient-focused healthcare communications.
Overview
6
6
years of professional experience
Work history
Reservations agent
Imperial College London
London
06.2025 - 09.2025
- Acted as a first point of contact for high-volume enquiries via email, phone, and live chat, handling over 70 enquiries daily with 98% accuracy.
- Communicated clearly and professionally with a wide range of stakeholders, ensuring enquiries were prioritised, logged, and resolved efficiently.
- Maintained strict data protection and confidentiality, particularly when handling payments and personal information.
- Contributed to improving service processes, reducing peak wait times by 15% through proactive problem-solving and clear communication.
Hotel receptionist
Travelodge
08.2022 - 09.2024
- Delivered exceptional service to 100+ daily guests while ensuring data accuracy and compliance with company policies.
- Recognised early signs of customer dissatisfaction and implemented preventative measures, reducing escalations by 25%.
- Recorded guest information securely in Opera PMS, ensuring regulatory compliance.
- Enhanced team communication and contributed to a 10% increase in positive guest reviews.
Hospital intern
Family Health Hospital
06.2019 - 09.2019
- Assisted with administrative tasks and handling data in line with healthcare and data protection policies, improving record accuracy and compliance by approximately 20%.
- Observed and supported patient- and family-facing communication while maintaining professionalism, sensitivity, and confidentiality, supporting a positive patient experience in over 95% of interactions.
- Supported clear and accurate internal communication within a hospital setting, helping ensure information was shared appropriately with staff and departments, contributing to an estimated 15% improvement in coordination and response times.
Education
A-Levels -
Excel Tutors
06/2024 - 06/2024
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- CRM & data entry proficiency
- Strong communication & active listening
- Conflict resolution & issue escalation
- Team collaboration & adaptability
Courses
Girls who code project
- Gained hands-on experience in HTML, CSS, and JavaScript by developing an interactive website to raise awareness about depression. Presented the project and findings to an audience, strengthening communication and presentation skills.
Explore AI
- Analysed over 50,000 rows of data during a simulation exercise (Project Maji Ndogu) focused on supporting underprivileged communities with access to clean water.
Lloyds Banking Academy: Data Visualisation
- Learned to create clear, insightful visuals for data storytelling and reporting.
Timeline
Reservations agent
Imperial College London
06.2025 - 09.2025
Hotel receptionist
Travelodge
08.2022 - 09.2024
Hospital intern
Family Health Hospital
06.2019 - 09.2019
A-Levels -
Excel Tutors
06/2024 - 06/2024