Canva
Viktor Hadzhiyski
Counselling/Technology/Sales & Marketing
London
Summary
I am a highly adaptable and experienced professional with a diverse skill set that makes me an ideal candidate for various positions. My background in psychology and counselling, coupled with my roles as a Welfare Coordinator, Student Experience Officer, and Safeguarding Lead, has honed my strong writing, organizational, and interpersonal skills. I am passionate about embracing new challenges and opportunities, and my transferable skills and qualifications enable me to manage client issues effectively and communicate proficiently in multicultural environments.
In addition to my expertise in psychology and counseling, I am also the co-founder of a sustainable clothing brand and e-commerce website. My experience in promoting eco-friendly practices, upcycling, and digital marketing has given me valuable insights into the sustainable fashion industry. I am dedicated to environmental sustainability and am committed to implementing greener practices in any organization I work with.
Furthermore, I have a strong affinity for the tech industry and a keen interest in innovation. As such, I am eager to pursue new opportunities in the tech industry, where my transferable skills and passion for technology can contribute to the success and growth of any organization. My commitment to sustainability and technology makes me a valuable asset to any team seeking a dedicated and proficient team member.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Student Experience Officer
Study Group
London
08.2022 - 05.2023
- Managed documentation, VISA information, student withdrawals, reinstatements, repeats, and retakes, showcasing strong organizational skills.
- Coordinated VISA and Finance information to resolve student queries effectively and efficiently.
- Worked closely with students to identify and address issues, providing solutions and promoting a positive experience throughout their educational journey
- Collaborate with academic staff to identify and address student concerns and ensure a positive learning experience
- Actively participate in staff meetings and contribute to the continuous improvement of student support services.
- Assist in the development and implementation of retention strategies to improve student satisfaction and success.
- Coordinate student feedback collection to assess program effectiveness and identify areas for improvement.
- Work closely with admissions teams to ensure a smooth experience for students transitioning between terms/repeats.
Welfare Coordinator
Study Group
London
01.2022 - 08.2022
- Implementing new safeguarding policies and ensuring that all staff are trained and kept up to date with any changes in internal and external policy, such as the Keeping Children Safe in Education (KCSIE) guidance.
- Referring any suspected or actual child protection or safeguarding concerns to the appropriate agencies and following up on any cases as needed.
- Establishing adequate reporting and recording systems to ensure that safeguarding procedures are properly implemented and maintained.
- Communicating with families about the school's policies and procedures, as well as any concerns or referrals, where appropriate.
- Being aware of the needs of children who may require specific safeguarding measures due to their vulnerability, and ensuring that appropriate measures are in place to protect them.
Welfare and Attendance Officer
Bellerbys College London
London
11.2020 - 01.2022
- Monitored and safeguarded students aged 16 and above, adhering to safeguarding policies and procedures while promoting a safe and inclusive environment.
- Established and maintained strong relationships with students from diverse backgrounds, fostering a culture of equality and equal opportunities.
- Approved and created risk assessments, ensuring the well-being of students and staff.
- Provided empathetic one-to-one support for students experiencing distress, demonstrating excellent communication and active listening skills.
- Referred students as needed to relevant organizations (e.g., Mind, NHS, Qwell), showcasing effective networking and collaboration abilities.
- Successfully increased attendance by 15% for year 1 undergraduate students at Coventry University London through a rewards-based approach, highlighting strong motivational and problem-solving skills.
- Managed attendance, implementing sanctions, terminations, and support for students with poor attendance, demonstrating adaptability and conflict resolution expertise.
- Delivered engaging presentations and participated in inductions for 150+ students, showcasing strong public speaking and interpersonal skills.
Boarding House Supervisor
Bellerbys College London
London
10.2019 - 11.2020
- Offered essential on-site support to students and staff during the COVID-19 pandemic, ensuring their well-being and safety.
- Designed and implemented a variety of learning activities to help students achieve academic goals and milestones.
- Developed and curated educational resources, materials, and documents to enhance the learning experience.
- Cultivated an engaging, creative, and inclusive learning atmosphere for students from diverse backgrounds.
- Provided pastoral care and personalized 1-2-1 sessions to address individual student needs and concerns.
- Organized and led extracurricular activities, promoting a well-rounded student experience and fostering social connections.
- Adhered to and enforced school policies, including Safeguarding and Equal Opportunities, maintaining a safe and supportive environment for all students.
Psychologist Assistant
Salus Psychological Services
Dartford
09.2019 - 11.2019
- Prepared Wave 14 application to secure government funding for the establishment of Free Schools, demonstrating project management and research skills.
- Produced statistical reports and engaging articles for website exposure, showcasing strong analytical and content creation abilities.
- Assisted with research by designing, circulating, interpreting, and analyzing surveys for Wave 14 documentation.
- Published a scientific article, submitting and formatting in accordance with journal guidelines, highlighting strong attention to detail and writing expertise.
- Conducted psychological assessments to inform therapeutic services, demonstrating knowledge in psychological theory and practice.
Intervention Officer Volunteer
Lewisham Youth Offending Service
London
01.2018 - 06.2018
- Conducted 1-2-1 assessments with young people to identify their needs and provide tailored support.
- Mentored, coached, and supported individuals, promoting social inclusion and personal development.
- Collaborated with professionals from various organizations supporting young people, such as social care, health, police, education, youth offending teams, and local authorities.
- Attended regular training and development opportunities to maintain up-to-date knowledge of safeguarding, health and safety, and local policy developments.
Customer Advisor
Tesco
London
03.2015 - 04.2017
- Professionally served customers and provided expert advice on store products in person, over the phone, and online.
- Managed payment systems, handling cash and card payments, and issued returns and refunds.
- Addressed customer inquiries and complaints calmly and promptly.
- Monitored the company's stock management system to log, check, locate, and move stock.
- Ensured all areas were clean and tidy while executing the business's Health and Safety policies
Education
Level 4 Diploma - Therapeutic Counselling
Certificate in Therapeutic Counselling
London 09.2021 - Current
Level 3 Diploma - Therapeutic Counselling
Certificate in Counseling Studies
London 09.2020 - 05.2021
Bachelor of Science - Psychology And Couneslling
Psychology And Counseling (2:1)
London Greenwich 09.2015 - 05.2019
High School Diploma -
Diploma in Economics And Management
Bulgaria 09.2010 - 05.2015
Certificate - Digital Marketing
Google Foundations of Digital Marketing
Online 03.2023 - Current
Certificate - Cloud Computing
AWS Certified Cloud Practitioner
Online 03.2023 - Current
Skills
Strong foundation in customer service and relationship management
Software
Wordpress
Pycharm
Eclipse IDE
Microsoft Office
Google Workplace
Interests
Web Development Marketing: Created and maintain a website for a developing business
Enterpreneurship: Building a fashion brand and e-comerce fro the above mentioned business business
Chess: Passionate about the game and its various aspects
Poetry: Organize and run a monthly poetry show
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Timeline
Certificate - Digital Marketing
Google Foundations of Digital Marketing
03.2023 - Current
Certificate - Cloud Computing
AWS Certified Cloud Practitioner
03.2023 - Current
Student Experience Officer
Study Group
08.2022 - 05.2023
Welfare Coordinator
Study Group
01.2022 - 08.2022
Level 4 Diploma - Therapeutic Counselling
Certificate in Therapeutic Counselling
09.2021 - Current
Welfare and Attendance Officer
Bellerbys College London
11.2020 - 01.2022
Level 3 Diploma - Therapeutic Counselling
Certificate in Counseling Studies
09.2020 - 05.2021
Boarding House Supervisor
Bellerbys College London
10.2019 - 11.2020
Psychologist Assistant
Salus Psychological Services
09.2019 - 11.2019
Intervention Officer Volunteer
Lewisham Youth Offending Service
01.2018 - 06.2018
Bachelor of Science - Psychology And Couneslling
Psychology And Counseling (2:1)
09.2015 - 05.2019
Customer Advisor
Tesco
03.2015 - 04.2017
High School Diploma -
Diploma in Economics And Management
09.2010 - 05.2015
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