ELLA SNOWBALL
Chesterfield,Derbyshire
Summary
Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Student Experience Officer
University of Sheffield
09.2025 - 06.2026
- Managed Extenuating Circumstances cases, handling confidential student data in line with University policies and GDPR
- Maintained accurate and organised records of student cases to support fair decision-making processes
- Ensured compliance with internal procedures when processing sensitive student information
- Used structured data systems to track, update, and monitor attendance
- Coordinated and ran Staff–Student Committee meetings, including scheduling dates and managing agendas
- Recorded and produced accurate meeting minutes, ensuring actions were clearly documented and followed up
Student Support Assistant
University of Sheffield
02.2020 - 08.2025
- Assist and organise events, managing room bookings, travel arrangements, catering and calendar scheduling.
- Maintain professional communication through email and telephone correspondence with staff and students.
- Prepare and distribute minutes for committees and formal attendance meetings.
- Exam support.
- Streamline processes to improve efficiency.
Platform Contact
Aviva
09.2018 - 01.2020
- Provide support to a range of customers, responding to telephone and email queries, demonstrating patience, empathy and strong communication skills, particularly when supporting elderly customers.
- Identify and resolve account related issues, ensuring smooth and efficient user experience.
- Maintain accurate records of customer interactions and resolutions.
Media Assistant
System Q
11.2017 - 03.2018
- Collaborated with media team to design and produce quarterly product catalogues, enhancing visual presentation of product offerings.
- Utilised Adobe Suite to create product flyers and marketing materials, aligning with brand identity and communication objectives to effectively engage target audience.
Education
BA(Hons) - Media and Communication
Birmingham City University
Birmingham /2014 - 01.2017
A-Levels - Various
Brookfield Community School
Chesterfield, DerbyshireSkills
- Google sheets/Excel
- Data Entry
- Data records management
- Event coordination
- Event scheduling
- Academic administration
- Policy implementation
- Process improvement
- Communication skills
- Team collaboration
- Effective time management
- Problem-solving
- Content Management Systems (CMS)
Affiliations
- Reading
- Walking
- Organising events and group activities
Certification
Driving licence
Timeline
Student Experience Officer
University of Sheffield
09.2025 - 06.2026
Student Support Assistant
University of Sheffield
02.2020 - 08.2025
Platform Contact
Aviva
09.2018 - 01.2020
Media Assistant
System Q
11.2017 - 03.2018
BA(Hons) - Media and Communication
Birmingham City University
/2014 - 01.2017
A-Levels - Various
Brookfield Community School