Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Clinical Experience
Timeline
Generic

Victoria Cecile Anderson

London

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in technical support and resolving customer complaints within company guidelines and using own initiative.


Compassionate and dedicated healthcare professional with a nursing degree from the Philippines and hands on experience in hospital setting through clinical training. Skilled in patient care and support, including palliative care and medication administration. Demonstrates patience, empathy, and a deep understanding of healthcare literacy to deliver exceptional care.


Overview

17
17
years of post-secondary education
1
1
Certification

Work History

Customer Care Representative

Carelon Global Solutions Philippines Inc.
11.2024 - 01.2025
  • Technical support at Carelon Global Solutions Philippines Inc.(Healthcare Account)
  • Offered prompt solutions to maintain customer satisfaction.
  • Navigated multiple software systems proficiently, enhancing task completion speed.

Education

Elementary School -

RS Academy
Iloilo City
09.2003 - 04.2012

High School -

John B. Lacson Foundation Maritime University
Iloilo City
09.2012 - 04.2016

Senior High School - Science, Technology, Engineering, Mathematics (STEM) Strand

John B. Lacson Foundation Maritime University
09.2016 - 04.2018

Bachelor of Science - Nursing

University of San Agustin
09.2019 - 04.2023

Skills

  • Knowledge of operating systems
  • Customer-Focused communication
  • Patience and empathy
  • Patient care and support
  • Palliative care understanding
  • Healthcare literacy
  • Medication Administration
  • Patient assessment
  • Patient care planning
  • Health and wellness education
  • Interpersonal communication
  • Communication skills

Certification

  • Philippine Nurses' Association New York, Inc. Aspire to Empower Fall Conference Webinar, 2021
  • H2O: Hydration Towards Hemodynamic Optimization, Philippine Heart Center, 2024
  • Caregiving, Home Health Aide and Nurse Aide Certificate, Udemy, 2024

Personal Information

  • Date of birth: 01/04/00
  • Gender: Female
  • Nationality: British/Filipino
  • Marital status: Single

Clinical Experience

Student Nurse (2022-2023)

Dr. Catalino Gallego Nava Provincial Hospital, San Miguel, Jordan, Guimaras 

(Surgical Ward, Operating Room)

Iloilo Provincial Hospital, Pototan, Iloilo (Medical Ward)

Ramon Tabiana Memorial District Hospital, Cabatuan, Iloilo (Medical Ward)

Western Visayas Medical Center, Mandurriao, Iloilo City (Delivery Room)

Asilo de Molo, molo, Iloilo City (Nursing home)

  • Assisted registered nurses in providing direct patient care including feeding, bathing and hygiene.
  • Assisted registered nurses in the medical ward, surgical ward, operating room, delivery room
  • Monitored and recorded vital signs under supervision.
  • Supported patients with mobility and rehabilitation exercises.
  • Observed and assisted with wound care, dressing changes, and infection control





Timeline

Customer Care Representative

Carelon Global Solutions Philippines Inc.
11.2024 - 01.2025

Bachelor of Science - Nursing

University of San Agustin
09.2019 - 04.2023

Senior High School - Science, Technology, Engineering, Mathematics (STEM) Strand

John B. Lacson Foundation Maritime University
09.2016 - 04.2018

High School -

John B. Lacson Foundation Maritime University
09.2012 - 04.2016

Elementary School -

RS Academy
09.2003 - 04.2012
Victoria Cecile Anderson