Victoria Underwood
Abbots Langley,United Kingdom
Summary
Leadership management
Budget oversight
Policy implementation
Operational efficiency and alignment with organisational goals.
Proven ability to motivate and support teams,
Overview
34
34
years of professional experience
12
12
years of post-secondary education
Work history
Day Opportunities Manager/ Deputy Locality Manager
Herts County Council
Watford, Hertfordshire
08.2015 - Current
Supporting a staff team to offer a variety of activities and opportunities to people we support.
Managing staff supervision, performance and development
Managing recruitment and staffing for the service
Supporting the Locality Manager with budgets
Day Services Manager
Herts County Council
Hemel Hempstead, Hertfordshire
04.2005 - 08.2015
Managed 2 Day Services for adults with physical disabilities, promoting their wellbeing and independence where possible, offering them opportunities and activities.
Managed a volunteer service for carers
Senior Day Service Support Worker / Team Leader
Herts County Council
Watford, Herts
09.1997 - 04.2005
- Supported a small staff team to create and run day opportunities for people we support
- Managed staff supervision and performance management and development.
- Participated in regular team meetings
Day Services Support Worker
Herts County Council
Watford, Herts
11.1993 - 09.1997
- Supported daily living skills and organised opportunities for individuals
- Encouraged social integration by facilitating community involvement opportunities.
- Maintained detailed records of people we support.
Residential support worker
Bucks County Council
Beaconsfield, Bucks
10.1991 - 10.1993
- Kept accurate records to ensure continuity of care for people we were supporting
- Facilitated activities with people we were supporting to enhance their stay
- Maintained cleanliness, enhancing the environment, opportunities and stay.
- Delivered personal care whilst preserving dignity and respect of each individual person we supported
Education
Post Graduate Certificate - Management Studies
University of Hertfordshire
Hatfield 09.2000 - 06.2002
Certificate of Higher Education - Applied Social Studies
West Herts College
Watford 09.1994 - 06.1995
Bachelor of Arts - Social Sciences
University of Hertfordshire
Hatfield 09.1988 - 06.1991
A-Levels - History, Economics & Politics
Bromsgrove School
Bromsgrove 09.1985 - 06.1987
O'levels - Maths, English & 7 other subjects
Bromsgrove School
Bromsgrove 09.1980 - 07.1985
Skills
Leadership and management
Stakeholder engagement
Budget oversight
Policy implementation
Team motivation and support
Timeline
Day Opportunities Manager/ Deputy Locality Manager
Herts County Council
08.2015 - Current
Day Services Manager
Herts County Council
04.2005 - 08.2015
Post Graduate Certificate - Management Studies
University of Hertfordshire
09.2000 - 06.2002
Senior Day Service Support Worker / Team Leader
Herts County Council
09.1997 - 04.2005
Certificate of Higher Education - Applied Social Studies
West Herts College
09.1994 - 06.1995
Day Services Support Worker
Herts County Council
11.1993 - 09.1997
Residential support worker
Bucks County Council
10.1991 - 10.1993
Bachelor of Arts - Social Sciences
University of Hertfordshire
09.1988 - 06.1991
A-Levels - History, Economics & Politics
Bromsgrove School
09.1985 - 06.1987
O'levels - Maths, English & 7 other subjects
Bromsgrove School
09.1980 - 07.1985