Theresa Griggs

• oversee and develop community-based day service provisions for adults with a learning disability and/or autism and/or Older People Analysing the customer outcomes and ensuring that the offer supports people towards their end goal You will be accountable for the planning and delivery of services to an agreed budget
• work across all service areas, whilst being responsible and accountable for specific services as directed, carrying out the role in various settings as appropriate, including our building based services and the local community
• create and develop new and exciting activities and pathways for ECL’s customers, working with your team, customers, and other stakeholders to create a stimulating environment with progressive outcomes
• support the team to deliver person centered support to our customers, ensuring that all the skills and training staff have are used positively to ensure high customer satisfaction This includes carrying out on-the-job observations, supervisions, appraisals and coaching of staff
• Direct line management of staff, pro-actively monitoring and improving performance, as well as identifying any areas of operational non-compliance, implementing continuous improvements, and sharing best practice
• I am approachable, supportive, and adaptable to change, with the ability to support the implementation of the developing transformation within Day Opportunities Working to high standards and ensuring the services are performing at a high quality, taking an active role in representing the service Progressing internal and external audits and inspections
• I Work flexibly and collaboratively across multiple sites as part of cross functional teams, and in support of key functional outcomes, regardless of where you sit within the organisation

• I Think creatively, challenging the norms, and constructively challenging those around you (including those more senior) to ensure continuous improvement, commercial astuteness, and inspire the same in colleagues
• I Ensure understanding and the robust assessment are in place to mitigate risk, including Information Governance, Safeguarding, Health and Safety and Business Continuity
• Responsible for recognising a disclosure of a concern from an individual that requires a safeguarding intervention to be made and to take appropriate action including making senior management are aware and updated on progress

Duties and Responsibilities Provide out of hours on-call support on a rota basis To deliver effective services within a delegated budgetary target, maximising income opportunities whilst demonstrating effective controls over costs To deliver the implementation of service changes and improvements as required and support the promotion of a culture where customer outcomes and wellbeing are at the centre of all that we do To ensure that ECL customers receive a fully inclusive person-centred service that is flexible and responsive and maximises the individuals’ independence, health and wellbeing with measurable outcomes and timescales To achieve set targets to increase private income in line with service budgets To manage appropriate staff to customer ratio's through effective management of annual leave and sickness absence ensuring safe service in line with staffing establishment If there is no delegation ability, ensure that you lead on team huddles and the development of delivery plans for all customers To produce weekly planners and check staff ratios 4 weeks in advance for adequate service cover To prepare and create 12-week timetables and programmes for customers To conduct quarterly customer focused planning sessions with team members Page 3 of 6 To complete weekly reconciliations of banking To be responsible for monthly customer feedback gathering and reporting this to senior management

To complete weekly reconciliations of banking To be responsible for monthly customer feedback gathering and reporting this to senior management To hold regular team meetings with staff to review team performance and cascade company information and produce updates Ensuring these are recorded and documented and cascaded with agreed actions are undertaken promptly To organise individually and jointly with other services events to promote ECL’s services to the wider community with the aim of increasing awareness To proactively develop and maintain a comprehensive, up to date knowledge of local community resources, assets, and services available, including but not limited to the voluntary sector This requires networking and developing strong relationships with external parties To oversee the maintenance and improvement of the building, furniture, and equipment, the acquisition and issue of materials and equipment, and the control of stock, with support from ECL Facilities Management and Procurement Teams To complete weekly reconciliations of banking To be responsible for monthly customer feedback gathering and reporting this to senior management To hold regular team meetings with staff to review team performance and cascade company information and produce updates Ensuring these are recorded and documented and cascaded with agreed actions are undertaken promptly To organise individually and jointly with other services events to promote ECL’s services to the wider community with the aim of increasing awareness To proactively develop and maintain a comprehensive, up to date knowledge of local community resources, assets, and services available, including but not limited to the voluntary sector This requires networking and developing strong relationships with external parties To oversee the maintenance and improvement of the building, furniture, and equipment, the acquisition and issue of materials and equipment, and the control of stock, with support from ECL Facilities Management and Procurement Teams Resources and Financial Management To manage and work to a delegated budget in accordance with ECL financial regulations This includes responsibility for Budget Holder Reports, month end processes, Amenity Funds, pcards and Banking associated with this delegated budget To comply with all resource and finance governance processes, cost controls and income maximisation in an ever-changing environment, fluctuating demands and priorities Management of Staff To ensure appropriate performance management of the team via inductions, regular 1:1 meetings (supervisions), direct observations, and performance management reviews as outlined in ECL policies and guidelines To manage all operational issues escalated by day opportunities manager, or any other staff, taking all appropriate actions, in line with company policies and procedures To act as a mentor for members of staff and supporting personal development and progression, as appropriate To undertake formal staff processes and procedures (including disciplinary, sickness and grievance) as appropriate, with support from relevant corporate teams To ensure all operational processes and procedures are followed by all staff and any changes introduced are implemented in liaison with approval from the Day Ops Regional Manager ad or Business Manager