Victoria Temna

Sales and advising medical services for patiens

Received and resolved customer complaints.

Notified customers regarding availability, status, and shipment date.

Implemented training programs for newly joined team members.

Scheduled and confirmed appointments for patients.

Managed challenging situations to ensure customer satisfaction.

Built professional relationship with clients through effective communication.

Providing exellent cusmorer service in the office.

Rendered sight translations of documents and other written materials.

Handled incoming calls for staff, answering questions, directing calls and

documenting messages.

Interpreted English into Ukrainian language for one-on-one conversations

and group presentations.

Translated simultaneously using interpretation and translation equipment.

Collaborated with colleagues to compile helpful information into organised

glossaries for regular referencing during translation process.

Created 10 translation reference and glossary documents for improved

department resources.