Victoria Sedgwick
Verwood,Dorset
Summary
Accomplished and dedicated childcare professional with extensive operational management and a passion for providing high-quality care and educational experiences for children. With experience managing multiple childcare settings, specialising in streamlining operations, enhancing team performance, and ensuring compliance with industry regulations whilst maintaining a strong focus on the well-being and development of every child.
My expertise lies in overseeing day-to-day operations, optimising processes, and driving continuous improvement across multiple locations. I am committed to fostering a positive and supportive work environment for all staff and building strong relationships with families to ensure the best outcomes for children.
Overview
19
19
years of professional experience
2019
2019
years of post-secondary education
Work history
Regional Operations Manager
Storal
, South West
2023.09 - Current
- Ensured the highest standards of care and education, driving operational excellence, supporting staff development, and maintaining compliance with regulatory requirements.
- Act as a link between the nurseries and senior management, ensuring each thrives while aligning with the ethos, behaviors, and objectives of the company.
- Support nursery managers to achieve business results, including quality and commercial performance.
- Oversee the day-to-day operations of the nurseries within my assigned region, ensuring that management teams meet and/or exceed company expectations.
- Ensure all nurseries comply with relevant legislation, including Ofsted/EYFS requirements, health and safety, and safeguarding standards.
- Lead, coach, and mentor Nursery Managers to help them achieve their goals and support the development of their teams.
- Ensure that nurseries maintain strict compliance with and drive standards above regulatory requirements.
- Support improving financial performance year over year, maintaining and improving margins, and identifying opportunities for growth and expansion.
- Monitor occupancy levels, staffing requirements, and parent engagement so I can implement strategies to maximise enrolments across settings.
- Contribute to the development and implementation of company-wide initiatives and policies.
Early Years Regional Manager
Tops Day Nurseries
, South West
2018.09 - 2023.07
- Company Overview: From September 2018, I worked as part of the Operations team overseeing 8 nurseries within my geographical area, reporting and communicating with the directors of the company about actions completed, plans in place, and any concerns
- Provided professional guidance and support to setting managers and staff teams.
- Monitored the financial operations within the region to meet occupancy and financial objectives.
- Coordinated recruitment and training and assisted nursery managers with ensuring staff are fully inducted and provided with ongoing training
- Visited each setting regularly, carrying out nursery review meetings, providing support, and ensuring managers were implementing actions cited on their action plans.
- Reviewed and monitored occupancy levels to ensure they were maintained to maximum capacity.
- Worked with the marketing department to proactively market the nursery to meet the occupancy objectives and financial targets
- Ensured each setting is compliant with the Early Years Statutory Framework
- Lead on all aspects of safeguarding, including managing allegations.
- Contributed to the development of new policies and procedures, as well as regularly reviewing and updating policies and procedures as needed
- Ensured customer service was maintained at the highest level and supported nursery managers with any childcare-related complaints
- Worked in conjunction with all departments at our head office to ensure the highest standards of childcare, teaching, and learning were always met.
- Supported the region in ensuring staff are deployed effectively to cover ratios
- Monitored all aspects of Health and safety, hygiene, and cleanliness throughout the nursery settings, making recommendations where needed.
- I also cover the Designated Company Safeguarding Lead, supporting all 32 settings with safeguarding concerns.
- I received an award for 'The Most Inspirational Manager'
Senior Nursery Manager
Tops Day Nurseries - Boscombe
2017.07 - 2018.09
Nursery Manager
Tops Day Nurseries - Boscombe
2015.05 - 2017.07
Deputy Manager
Tops Day Nurseries - Boscombe
2013.02 - 2015.05
Room Manager
Tops Day Nurseries - Boscombe
2012.03 - 2013.02
Early Years Practitioner - Agency
Eyears Ltd
2011.12 - 2012.03
Various - Nanny and Head Nanny
Mark Warner Holidays Ltd
2006.04 - 2011.11
Nursery Nurse
Sure Start South Children's Centre - Hartlepool
2006.11 - 2008.11
Education
BTEC Level 3 Diploma - Management
BA (Hons) - Learning in Families, Schools & Beyond
Northumbria University
Newcastle upon Tyne 2006.09 - 2007.05
Foundation Degree - Early Years
Northumbria University
Newcastle upon Tyne 2004.09 - 2006.05
GCSEs - 10 A to D including Child Development (A), Maths (C), English Language (C), English Literature (C)
Skills
- Leadership excellence
- Knowledge of CRM software
- Solution-Oriented thinking
- Regional marketing strategies
- Customer Service
- Regulatory compliance
- Budget planning
- Profit and Loss Analysis
- Financial Forecasting
- Key Performance Indicator monitoring
- Data analysis
- 360-Degree appraisals
- Mentoring and coaching
- Regional succession planning
- Staff training and development
- Workforce management
- Operational management
- Health and Safety Compliance
References
References available upon request.
Timeline
Regional Operations Manager
Storal
2023.09 - Current
Early Years Regional Manager
Tops Day Nurseries
2018.09 - 2023.07
Senior Nursery Manager
Tops Day Nurseries - Boscombe
2017.07 - 2018.09
Nursery Manager
Tops Day Nurseries - Boscombe
2015.05 - 2017.07
Deputy Manager
Tops Day Nurseries - Boscombe
2013.02 - 2015.05
Room Manager
Tops Day Nurseries - Boscombe
2012.03 - 2013.02
Early Years Practitioner - Agency
Eyears Ltd
2011.12 - 2012.03
Nursery Nurse
Sure Start South Children's Centre - Hartlepool
2006.11 - 2008.11
BA (Hons) - Learning in Families, Schools & Beyond
Northumbria University
2006.09 - 2007.05
Various - Nanny and Head Nanny
Mark Warner Holidays Ltd
2006.04 - 2011.11
Foundation Degree - Early Years
Northumbria University
2004.09 - 2006.05