Victoria Sedgwick
Verwood,Dorset
Summary
Accomplished and dedicated childcare professional with extensive operational management and a passion for providing high-quality care and educational experiences for children. With experience managing multiple childcare settings, specialising in streamlining operations, enhancing team performance, and ensuring compliance with industry regulations whilst maintaining a strong focus on the well-being and development of every child.
My expertise lies in overseeing day-to-day operations, optimising processes, and driving continuous improvement across multiple locations. I am committed to fostering a positive and supportive work environment for all staff and building strong relationships with families to ensure the best outcomes for children.
Overview
19
19
years of professional experience
2019
2019
years of post-secondary education
Work history
Regional Operations Manager
Storal
, South West
09.2023 - Current
- Ensured the highest standards of care and education, driving operational excellence, supporting staff development, and maintaining compliance with regulatory requirements.
- Act as a link between the nurseries and senior management, ensuring each thrives while aligning with the ethos, behaviors, and objectives of the company.
- Support nursery managers to achieve business results, including quality and commercial performance.
- Oversee the day-to-day operations of the nurseries within my assigned region, ensuring that management teams meet and/or exceed company expectations.
- Ensure all nurseries comply with relevant legislation, including Ofsted/EYFS requirements, health and safety, and safeguarding standards.
- Lead, coach, and mentor Nursery Managers to help them achieve their goals and support the development of their teams.
- Ensure that nurseries maintain strict compliance with and drive standards above regulatory requirements.
- Support improving financial performance year over year, maintaining and improving margins, and identifying opportunities for growth and expansion.
- Monitor occupancy levels, staffing requirements, and parent engagement so I can implement strategies to maximise enrolments across settings.
- Contribute to the development and implementation of company-wide initiatives and policies.
Early Years Regional Manager
Tops Day Nurseries
, South West
09.2018 - 07.2023
- Company Overview: From September 2018, I worked as part of the Operations team overseeing 8 nurseries within my geographical area, reporting and communicating with the directors of the company about actions completed, plans in place, and any concerns
- Provided professional guidance and support to setting managers and staff teams.
- Monitored the financial operations within the region to meet occupancy and financial objectives.
- Coordinated recruitment and training and assisted nursery managers with ensuring staff are fully inducted and provided with ongoing training
- Visited each setting regularly, carrying out nursery review meetings, providing support, and ensuring managers were implementing actions cited on their action plans.
- Reviewed and monitored occupancy levels to ensure they were maintained to maximum capacity.
- Worked with the marketing department to proactively market the nursery to meet the occupancy objectives and financial targets
- Ensured each setting is compliant with the Early Years Statutory Framework
- Lead on all aspects of safeguarding, including managing allegations.
- Contributed to the development of new policies and procedures, as well as regularly reviewing and updating policies and procedures as needed
- Ensured customer service was maintained at the highest level and supported nursery managers with any childcare-related complaints
- Worked in conjunction with all departments at our head office to ensure the highest standards of childcare, teaching, and learning were always met.
- Supported the region in ensuring staff are deployed effectively to cover ratios
- Monitored all aspects of Health and safety, hygiene, and cleanliness throughout the nursery settings, making recommendations where needed.
- I also cover the Designated Company Safeguarding Lead, supporting all 32 settings with safeguarding concerns.
- I received an award for 'The Most Inspirational Manager'
Senior Nursery Manager
Tops Day Nurseries - Boscombe
07.2017 - 09.2018
Nursery Manager
Tops Day Nurseries - Boscombe
05.2015 - 07.2017
Deputy Manager
Tops Day Nurseries - Boscombe
02.2013 - 05.2015
Room Manager
Tops Day Nurseries - Boscombe
03.2012 - 02.2013
Early Years Practitioner - Agency
Eyears Ltd
12.2011 - 03.2012
Various - Nanny and Head Nanny
Mark Warner Holidays Ltd
04.2006 - 11.2011
Nursery Nurse
Sure Start South Children's Centre - Hartlepool
11.2006 - 11.2008
Education
BTEC Level 3 Diploma - Management
BA (Hons) - Learning in Families, Schools & Beyond
Northumbria University
Newcastle upon Tyne 09.2006 - 05.2007
Foundation Degree - Early Years
Northumbria University
Newcastle upon Tyne 09.2004 - 05.2006
GCSEs - 10 A to D including Child Development (A), Maths (C), English Language (C), English Literature (C)
Skills
- Leadership excellence
- Knowledge of CRM software
- Solution-Oriented thinking
- Regional marketing strategies
- Customer Service
- Regulatory compliance
- Budget planning
- Profit and Loss Analysis
- Financial Forecasting
- Key Performance Indicator monitoring
- Data analysis
- 360-Degree appraisals
- Mentoring and coaching
- Regional succession planning
- Staff training and development
- Workforce management
- Operational management
- Health and Safety Compliance
References
References available upon request.
Timeline
Regional Operations Manager
Storal
09.2023 - Current
Early Years Regional Manager
Tops Day Nurseries
09.2018 - 07.2023
Senior Nursery Manager
Tops Day Nurseries - Boscombe
07.2017 - 09.2018
Nursery Manager
Tops Day Nurseries - Boscombe
05.2015 - 07.2017
Deputy Manager
Tops Day Nurseries - Boscombe
02.2013 - 05.2015
Room Manager
Tops Day Nurseries - Boscombe
03.2012 - 02.2013
Early Years Practitioner - Agency
Eyears Ltd
12.2011 - 03.2012
Nursery Nurse
Sure Start South Children's Centre - Hartlepool
11.2006 - 11.2008
BA (Hons) - Learning in Families, Schools & Beyond
Northumbria University
09.2006 - 05.2007
Various - Nanny and Head Nanny
Mark Warner Holidays Ltd
04.2006 - 11.2011
Foundation Degree - Early Years
Northumbria University
09.2004 - 05.2006
GCSEs - 10 A to D including Child Development (A), Maths (C), English Language (C), English Literature (C)
BTEC Level 3 Diploma - Management
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