- Family time
- Sports
- Swimming
- Reading
DANIEL ROBERTSON
Manchester,Manchester
Summary
Results-driven leader with operational expertise in fostering positive workplace cultures and empowering teams. Navigates complex challenges through data-driven insights and a coaching approach. Communicates effectively to establish clear expectations, consistently delivering objectives ahead of schedule. Ensures health and safety through rigorous policy implementation, comprehensive training, and proactive auditing.
Overview
21
21
years of professional experience
Work History
Patch/Area Manager/Regional Partner Operations Manager
Openreach
01.2019 - Current
- As a Regional Partner Operations Manager at Openreach, I act as a key interface between internal teams and contract partners delivering network maintenance and build activity.
- Managed end-to-end operational performance across large geographical area, influencing direct labour and contractor workforce of over 350.
- Led direct team of 40 and collaborated on management of 235 personnel, emphasising talent development and achievement of quality targets.
- Championed safety-first culture while managing operations, enhancing reputation through excellent customer service delivery.
- My focus is on safe delivery, cost control, performance assurance and meeting customer and regulatory expectations.
- I demonstrated rapid professional growth by earning successive promotions from Apprentice to Area Manager in a single year.
Senior Trading Manager
B&Q
01.2005 - 01.2019
- I led a senior team of 11 with oversight of 131 personnel, aligning operational strategy with commercial objectives to consistently exceed quality and performance targets.
- Optimised retail KPIs while consistently delivering service standards that aligned with business objectives.
- Achieved successive promotions from Warehouse Supervisor to Senior Trading Manager, including a secondment as Store Manager to enhance operational expertise.
Education
Advanced GNVQ - Leisure & Tourism
XAVERIAN COLLEGE
MANCHESTER01-2002
Skills
- Retail Management
- Multisite Management
- Operational management
- Supply & Logistics
- Project Management
- Customer Experience
- Service Management
- Data analysis
- KPI management
- Performance monitoring
- Safety management
- Safety compliance
- Risk assessment
- IOSH certified
- NRSWA - Supervisory
- Visual Merchandising
- Digital Marketing
- Area Development
- Resource Management
- Team leadership
- People Management
- Employee management
- Performance Coaching
- Training & Development
- Stakeholder engagement
- Relationship management
- Mentoring and coaching
- Controlling costs
- Metrics analysis
- Company presentation
- Stakeholder Presentations
- Cross-functional leadership
- Brand building
- Customer service
- Leadership excellence
- Cross-functional leadership
Custom Section
- IOSH certified, 2022-01-01
- NRSWA supervisory, 2025-01-01
- People Manager Essentials, 2025-01-01
- Hearts and Minds, 2024-01-01
- Advanced First Aid at Work, 2024-01-01
- Level 2 Coaching Rugby League Award, 1ST FOR SPORT, QCF
- Advanced GNVQ Leisure & Tourism, XAVERIAN COLLEGE MANCHESTER, 2002-01-01
Travel
Working Holiday, AUSTRALIA, 2002-01-01, 2003-01-01, Project Assistant (Retail Store Opening), Customer Service for AVIS Car Rental, Silver Service Hospitality
Websites, Portfolios and Profiles
http://www.linkedin.com/in/daniel-robertson-76b206239
Hobbies and Interests
Rugby League Coach level 2, AMATEUR RUGBY LEAGUE FOOTBALL CLUB, Inspiring a winning mindset, Developing and coaching talent, Maximising the impact of sport, Promoting Rugby in the community, Building physical activity sessions, Coaching teams through league games
Interests
Accomplishments
- Recognised by management for leadership and safe behaviours, leading to increased cultural positive changes.
- Enhanced simple working processes, implementing across department for increased productivity and profits.
- Planned and coordinated Fibre build projects resulting in increased efficiency and reduced costs.
Timeline
Patch/Area Manager/Regional Partner Operations Manager
Openreach
01.2019 - Current
Senior Trading Manager
B&Q
01.2005 - 01.2019
Advanced GNVQ - Leisure & Tourism
XAVERIAN COLLEGE