Victoria Onojake
Norwich,England
Summary
Customer-focused professional with over five years of experience delivering high quality customer service across healthcare, telecommunications, and retail environment. Experienced in handling high volumes of customer enquiries , resolving complaints, providing telephone support and building strong customer relationships through empathy and effective communication. Skilled at working in fast paced environment, multitasking, maintaining accurate records and collaborating with teams to deliver excellent customer outcomes.
Holds a master of science in International Business Management and is committed to delivering exceptional service while continuously learning and developing professionally.
Overview
7
7
years of professional experience
Work history
Health care assistant
Cavell court care home
Norwich, Norfolk
2026.01 - Current
- Support more than 20 residents with personal care, mobility, nutrition and emotional wellbeing
- Build positive relationships with residents and families through empathy, patience and excellent communication
- Maintained accurate care documentation while ensuring confidentiality and compliance with care standards
- Work collaboratively with nurses with colleagues to deliver high quality person centred care.
Customer service advisor
StarTimes Nigeria LTD
Lagos, Nigeria
2024.11 - 2025.12
- Handled over 50 inbound customer calls daily, resolving enquiries and providing excellent telephone support..
- Guided customers through troubleshooting process under clear and effective communication.
- Resolved customer complaints professionally, contributing to improved customer satisfaction and loyalty.
- Processed customer information accurately while maintaining confidentiality
- Supported customer in selecting suitable products and services based on their individual needs
- Responded promptly to customer emails, reducing response times and improving service delivery
- Worked closely with colleagues to maintain high service standards and achieve team objective.
Customer service representative
Nivea
Port Harcourt , Nigeria
2020.01 - 2023.09
- Delivered excellent customer service through telephone, email, and face to face interaction.
- Assisted customer with enquiries, complaints, product information, returns, and exchange.
- Built strong customer relationships through professionalism, empathy, and effective communication.
- Maintained accurate customer records and processed customer information efficiently.
- Collaborated with the sales teams to improve product visibility and contribute towards achieving 10% of sales targets
- Contributed to continuous improvement in customer service delivery.
Education
Master of Science - International business management
University of Sunderland
Sunderland 10/2023 - 10/2024
Bachelor of Science - Library and information science
Delta state university, Abraka
Nigeria 09/2016 - 05/2020
Diploma of Higher Education - Library
Delta state university, Abraka
Nigeria 06/2013 - 08/2015
Skills
- Communication skills
- Telephone supports
- Active listening
- Problem Solving
- Team collaboration and time management
- Multi tasking
- Attention to details
- Adaptability
- Empathy
Timeline
Health care assistant
Cavell court care home
2026.01 - Current
Customer service advisor
StarTimes Nigeria LTD
2024.11 - 2025.12
Customer service representative
Nivea
2020.01 - 2023.09
Diploma of Higher Education - Library
Delta state university, Abraka
06/2013 - 08/2015
Bachelor of Science - Library and information science
Delta state university, Abraka
09/2016 - 05/2020
Master of Science - International business management
University of Sunderland
10/2023 - 10/2024