Krystal Whittle
Shaftesbury,Please select...
Summary
Dedicated professional with extensive skills in healthcare and customer service, demonstrating expertise in dementia care, palliative care, and patient hygiene maintenance. Proven ability to manage care plans effectively while ensuring dignity in care and infection control. Adept at strategic planning and team building, with strong communication skills that facilitate collaboration with doctors and enhance public relations. Experienced in accounting and electronic funds transfer handling, showcasing attention to detail and adaptability under pressure. Committed to maintaining high standards of health and safety compliance, with a focus on compassionate communication and respect for confidentiality.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Health care assistant
Riverside nursing home
Sherborne, Dorset
2021.01 - 2021.03
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Delivered high-quality patient service by maintaining cleanliness in everyone's bedrooms.
- Assisted individuals with mobility issues to move safely in their rooms or towards communal areas.
- Coordinated efficiently with daytime staff, providing updates on any significant occurrences during night shifts.
- Maintained a calm environment to facilitate peaceful sleep for all residents.
- Liaised effectively with nursing staff regarding any changes or concerns about patient's health condition.
- Documented all actions taken during shift for continuity of care.
- Performed regular checks on patients, noting down observations accurately for follow-up action.
- Managed emergency situations adeptly till arrival of appropriate medical personnel.
- Assisted in serving late-night snacks or meals as per individual dietary plans, ensuring nutritional needs were met appropriately.
- Consistently arrived at work on time and ready to start immediately.
Housekeeper
Private
Blandford Forum, Dorset
2015.04 - 2019.06
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Cooked healthy and delicious meals ensuring satisfied family members.
- Fulfilled special requests from homeowners to meet individual preferences.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Maintained high hygiene standards for improved living conditions.
- Made beds daily to ensure a neat bedroom area.
- Managed waste disposal effectively for a cleaner environment.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
- Handled gardening duties, promoting an appealing outdoor space.
- Ran errands as needed contributing to smooth household operations.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Became a carer for the lady, and was there for her end of life care.
Resident healthcare assistant
Bramley house
Mere, Wiltshire
2015.08 - 2015.12
- Conducted regular checks on residents during night shifts to ensure safety.
- Documented vital signs and medical information, aiding in accurate record keeping.
- Ensured patient satisfaction by addressing concerns and resolving issues swiftly.
- Upheld confidentiality whilst managing sensitive information about resident health status or diagnoses.
- Cooperated with team members in the execution of individual care plans.
- Managed emergency situations calmly, prioritising the safety of residents at all times.
- Complied strictly with infection control protocols, protecting residents from potential hazards.
- Responded promptly to call lights, maintaining positive relationships with residents.
Health care worker
Private
Fontmell Magna, Dorset
2015.02 - 2015.04
- Preparation of food and fluids
- Performed basic housekeeping duties including changing bed linens and laundry services thereby contributing towards the general upkeep of her home
- Assisted with eating and drinking
- Supported personal hygiene needs, contributed to overall wellbeing of patient.
- Assisted with patient mobility to promote physical wellbeing.
- Ensured a clean and safe environment, maintaining infection control standards.
Health care assistant
Hays house
Shaftesbury, Dorset
2014.02 - 2014.03
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Provided basic health education to patients for proper self-care post discharge.
Health care assistant
Royal bay nursing home
Blandford Forum, Dorset
2012.03 - 2013.11
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Provided emotional support to patients and their families during difficult times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Enhanced healing process by changing wound dressings regularly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Submitted reports to manager regarding status of client.
Holiday home cleaner
Park Dean Resorts
Wareham, Dorset
2012.05 - 2012.07
- Paid attention to delicate decor items during dusting activities, prevented damage or loss.
- Ensured fresh and clean bathroom spaces with meticulous scrubbing and sanitising.
- Maintained a hygienic kitchen environment by regular cleaning of appliances and surfaces.
- Achieved spotless living areas by thorough vacuuming, dusting, mopping and surface polishing.
- Followed up on homeowner requests promptly, ensured satisfaction with service provided.
- Created a welcoming guest room by regular airing out and refreshing linens.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Disinfected toilets and surfaces for reduced infection risk.
- Swept, mopped and vacuumed floors with spotless results.
Deli assistant
Tesco
Blandford Forum, Dorset
2011.12 - 2012.01
- Monitored freshness of products daily, minimising wastage.
- Assisted in stock control for better inventory management.
- Used kitchen equipment safely according to established protocols.
- Helped customers find specific deli items quickly, reducing wait times.
- Prepared food items to meet customer orders promptly.
- Served customers with a friendly attitude to enhance their shopping experience.
- Took part in staff training sessions for continual learning and skill development.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Quality checked products to safeguard customer health and safety.
- Rotated stock in temperature-controlled storage areas for safe food service.
Cashier
KFC
Shaftesbury, Dorset
2011.08 - 2011.11
- Took initiative in restocking during downtime, enhancing product availability.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled high volumes of transactions during busy seasons efficiently.
- Balanced till until the end of shift , maintaining accurate records.
- Cooked food
- Prepared food
- Packaged customer items carefully, ensuing merchandise safety.
- Managed queue effectively during peak hours for seamless checkout process.
- Resolved customer complaints professionally leading to higher retention rates.
- Maintained clean and organised workspace to ensure efficient service.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
- Kept checkouts areas and general store clean and orderly.
Waitress
Colton care LTD
Ferndown, Dorset
2010.02 - 2011.02
- Utilised professional communication skills to resolve resident/ visitor complaints.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Contributed to team communication, resulting in better workflow efficiency.
- Helped in the plating of dishes for enhanced visual appeal and presentation.
- Prepared ingredients for increased speed of cooking process.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Set tables, ensuring a comfortable environment for residents.
- Served tea and coffee to all residents and their visitors.
Education
GCSEs - High school
Oakmead college of technology
Bournemouth, England 2007.09 - 2009.05
Diploma of Higher Education - Hairdressing
Bournemouth and Poole College
Bournemouth, England 2010.09 - 2011.05
Diploma of Higher Education - Nails
Adult learning
Poole dorset 2018.09 - 2019.04
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Resourcefulness
- Public Relations
- Accounting
- Residential home experience
- Understanding boundaries
- Patient hygiene maintenance
- Communicating with doctors
- Special dietary needs management
- Mental resilience
- Home cleaning techniques
- Using lifting equipment
- Health and Safety Compliance
- Personal care assistance
- Basic life support
- Palliative Care
- Dementia care
- Dementia awareness
- Meal preparation
- Care plan management
- Infection Control
- Dignity in care
- Electronic funds transfer handling
- Receipt printing
- Point of sale operation
- Item bagging
- Pricing and markdowns
- Change giving
- Cash handling
- Customer Service
- Microsoft Excel
- Attention to Detail
- Laundry handling
- Surface sterilization
- Hygiene standards awareness
- Respect for confidentiality
- Adaptable under pressure
- Knowledge of cleaning products
- Good communication
- Effective verbal communication
- Compassionate communication skills
- End-Of-Life care sensitivity
- Communicating with dementia patients
- Multitasking under pressure
Timeline
Health care assistant
Riverside nursing home
2021.01 - 2021.03
Diploma of Higher Education - Nails
Adult learning
2018.09 - 2019.04
Resident healthcare assistant
Bramley house
2015.08 - 2015.12
Housekeeper
Private
2015.04 - 2019.06
Health care worker
Private
2015.02 - 2015.04
Health care assistant
Hays house
2014.02 - 2014.03
Holiday home cleaner
Park Dean Resorts
2012.05 - 2012.07
Health care assistant
Royal bay nursing home
2012.03 - 2013.11
Deli assistant
Tesco
2011.12 - 2012.01
Cashier
KFC
2011.08 - 2011.11
Diploma of Higher Education - Hairdressing
Bournemouth and Poole College
2010.09 - 2011.05
Waitress
Colton care LTD
2010.02 - 2011.02
GCSEs - High school
Oakmead college of technology
2007.09 - 2009.05