Victoria Olatimehin
Project Management
Leicester,Leicestershire
Summary
Certified Junior Project Manager with expertise in PRINCE2 and Agile methodologies, skilled in managing project documentation and stakeholder communication. Experienced in overseeing operational tasks and implementing process improvements to enhance service efficiency. Committed to delivering structured project governance and agile adaptability in a dynamic work environment.
Overview
2
2
Certification
9
9
years of professional experience
Work history
Energy specialist
Eon UK
Leicester
06.2024 - Current
- Managed energy operations and metering data queries, ensuring 98% accuracy in reporting, data validation, and timely resolution of operational issues within SLA timeframes
- Coordinated investigation, triage, and escalation of complex operational issues, conducting root cause analysis and collaborating with cross-functional teams, reducing recurring incidents by 20% and improving service performance.
- Liaised with operational, technical, and business stakeholders to track issues, communicate updates, and translate data insights into actionable solutions that improved resolution turnaround times.
- Supported end-to-end coordination activities including issue tracking, risk identification, stakeholder engagement, and process improvement initiatives to enhance operational efficiency and service delivery.
Guest service assistant
Holiday Inn Express
Leicester
01.2024 - 05.2024
- Led guest experience improvement initiatives by managing daily operations and using tracking systems
and tools to oversee and resolve over 300 guest service requests per week, ensuring timely prioritization
and resolution. - Managed financial record-keeping activities, including processing transactions and supporting basic
reconciliations, contributing to accurate reporting and strong operational financial control. - Coordinated cross-functional teams (front office, housekeeping, and management) to track service
requests, identify workflow bottlenecks, and implement process improvements that enhanced service
efficiency and reduced response times by 15%. - Oversaw high-volume daily operations in fast-paced environment, and prioritising task
Sales Manager
NL Reesource
Lagos, Nigeria
11.2017 - 09.2023
- Led and coordinated team of 10 employees, managing workloads, priorities, and performance targets
- Planned and monitored operational activities to ensure delivery of business objectives
- Produced performance reports and analyzed data to support management decision-making
- Improved customer retention by 35% through process improvement and service optimization
Education
Certificate of Higher Education -
Associate of Art
NigeriaSkills
- Project Coordination
- Planning & Scheduling
- RAID Logs
- Stakeholder Management
- Risk & Issue Management
- Agile &Waterfall Methodologies
- Microsoft Project
- Reporting / Documentation
Certification
PRINCE2 Foundation | PeopleCert / AXELOS 2026
AgilePM Foundation 2026
Project Management Traineeship | IT Career Switch 2025 – 2026
Completed comprehensive professional development training encompassing the end-to-end project
lifecycle, governance, resource allocation, and change control.
Google Project Management-2022
practical project portfolio
- Applied PRINCE2 methodologies to manage high-stakes stakeholder demands from local authorities and severe resource shortages across dual construction sites.
- Controlled project baselines, risk registers, and documentation to prepare for high-profile ministerial site visits and ensure long-term community benefits.
- Employed Agile Scrum frameworks to execute short project cycles and rapid, feature-driven application updates for a 55-store retailer.
- Facilitated iterative sprint planning and backlog refinement to align the app refresh with a wider corporate CRM and loyalty programme roadmap.
Core project management skills
Methodologies; PRINCE2 (Structured Governance),
Agile / Scrum (Iterative Delivery),
Waterfall, Lean Six Sigma basics
Documentation: Project Initiation Documents (PID), Project Charters, RAID Logs,
Work Breakdown Structures (WBS)
Project Software; MS Project, Jira, MS Excel
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Energy specialist
Eon UK
06.2024 - Current
Guest service assistant
Holiday Inn Express
01.2024 - 05.2024
Sales Manager
NL Reesource
11.2017 - 09.2023
Certificate of Higher Education -
Associate of Art