VICTORIA OLATIMEHIN
Erskine,Leicestershire
Summary
Project-driven professional with strong communication and relationship-building skills. Skilled in team collaboration and adaptable to changing environments. Eager to learn, grow, and take on new challenges.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Energy specialist
Eon Next
Leicester, UK
01.2024 - 07.2025
- Leveraged CRM systems to manage customer energy data, track service interactions, and maintain accurate records, reducing data entry errors by 20% and supporting efficient project documentation and reporting.
- Collaborated with cross-functional teams to resolve complex energy-related issues,aligning resolution timelines with delivery schedules.
- Maintained high performance under pressure, achieving consistent 4.8/5 customer satisfaction scores and meeting response-time KPIs customer satisfaction scores and meeting key performance metrics such as sub-3-minute response rates.
- Handled a high volume of customer inquiries across multiple platforms, meeting resolution and retention targets while contributing actionable insights to resource planning and continuous service improvement initiatives.
Project Management- Bootcamp
TechFluent
06.2024 - 08.2025
- Attended an interactive Project Management Boot Camp, where hands-on experience was gained in planning, scheduling, execution, and coordination of the project as well as stakeholders, with a 95% success rate of group project activities.
- Developed and implemented community campaigns (such as breast cancer awareness), applying project lifecycle concepts to raise event participation by 30%.
- Managed project schedules, resource allocation, and task tracking to achieve 100% on-time completion of campaign deliverables and milestones.
- Collaborated with cross-functional groups to provide fundraising events, achieving 20% more finances through effective coordination and risk management.
- Utilized outstanding communication and planning skills to enhance community engagement, resulting in a 25% increase in donor participation and stakeholder support.
Guest service assistant
Holiday Inn Express
Leicester, UK
01.2024 - 05.2024
- Supported the Planning Manager in compiling and updating weekly staff rosters to ensure optimal utilization of resources and alignment with business priorities.
- Contributed to front-of-house operations through coordinating guest reception workflow, enhancing the welcome experience, and conducting between-shift handovers.
- Prioritized satisfaction through service standards implementation, which increased first-point interaction and ensured the hotel's quality standards.
- Delivered measurable enhancements in guest satisfaction, with a 90% positive feedback rate and an increase in customer retention through effective service delivery.
Project planner
Sky Base Solution
, Nigeria
12.2020 - 08.2023
- Developed and maintained detailed project schedules and resource plans with 98% on-time milestone achievement on multiple parallel projects.
- Worked collaboratively with cross-functional groups and stakeholders to coordinate scope, deliverables, and timelines, resulting in a 95% stakeholder satisfaction rate through post-project reviews.
- Monitored project progress against baselines, risked ahead on problems, and initiated corrective actions, resulting in a 30% reduction in annual project delays.
- Kept project documentation and reporting dashboards updated and ready to support data-driven decision making and decreased executive reporting turnaround by 40%.
Foundation of project management
Coursera Google
06.2022 - 12.2022
- Acquired comprehensive knowledge of project management fundamentals, including project lifecycle, scope, schedule, and budget control.
- Gained practical experience in developing project plans, setting objectives, and allocating resources efficiently.
Learned to identify potential risks and implement effective mitigation strategies to ensure project success. - Developed strong communication and stakeholder management skills to support collaboration and alignment.
- Gained proficiency in using project management tools and methodologies to support planning, execution, and monitoring activities.
Sales coordinator
Nl Resource Int'l
Lagos, Nigeria
11.2017 - 10.2020
- Developed and executed strategic sales plans, achieving 90% revenue target success and expanding market share.
- Led and trained sales teams, consistently surpassing goals with 100% target achievement.
- Built and maintained strong client relationships, contributing to 80% customer retention and long-term business growth.
- Analyzed market trends and coordinated cross-functional efforts to deliver actionable insights for strategic decision-making.
- Scheduled and managed internal and external sales meetings, ensuring 95% on-time support for sales operations and client engagements.
Education
Senior School Certificate -
Babako Senior High School
Nigeria 06.2011 - 07.2014
Project Management Boothcamp
TechFluent
06.2024 - 08.2024
Foundation of project management - Project Management
Google-Coursera
06.2022 - 12.2022
Skills
- Clients and stakeholders focused
- Project oriented
- Strong communicator
- Problem-solving
- Active Listening&Stakeholder Engagement
- Product Knowledge &Process knowledge
- Time Management& Resource Management
- Strategic Planning
- Sales and Business Development
- Conflict Resolution&Negotiation
- Business Development Integration
Custom
VICTORIA , OLATIMEHIN, Clyde Court, Erskine, olatimehinvictoria2330@gmail.com, +447459433638, LE1 2AU
Personal Information
Timeline
Project Management- Bootcamp
TechFluent
06.2024 - 08.2025
Project Management Boothcamp
TechFluent
06.2024 - 08.2024
Energy specialist
Eon Next
01.2024 - 07.2025
Guest service assistant
Holiday Inn Express
01.2024 - 05.2024
Foundation of project management
Coursera Google
06.2022 - 12.2022
Foundation of project management - Project Management
Google-Coursera
06.2022 - 12.2022
Project planner
Sky Base Solution
12.2020 - 08.2023
Sales coordinator
Nl Resource Int'l
11.2017 - 10.2020
Senior School Certificate -
Babako Senior High School
06.2011 - 07.2014
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