Gabri Nurse
Bilston,Wolverhampton
Summary
I am an enthusiastic and reliable individual with a strong work ethic and a proven ability to adapt to various working environments. My experience in team collaboration, attention to detail, and problem-solving has allowed me to thrive in customer-facing and operational roles. I am eager to bring my dedication and hands-on approach to a dynamic production team, ensuring efficient operations and exceptional results.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Energy Specialist
E.ON Next
Birmingham, Birmingham
2021.01 - 2025.01
- Resolved complex customer queries, ensuring exceptional service delivery
- Handled sensitive cases, creating safe spaces for vulnerable customers
- Collaborated with third-party organisations to ensure operational success
- Managed inbound and outbound calls, emails, and complaints effectively
Deputy Manager/Minibus Driver
Skoolz Out Kidz Club
2019.01 - 2022.01
- Supervised a team of 7, ensuring smooth daily operations and customer satisfaction
- Developed and implemented policies and procedures for operational efficiency
- Handled bookings, payments, and customer queries with attention to detail
- Ensured children's safety and wellbeing, both during transit and on-site
Quality Inspector
Jaguar Land Rover
2017.01 - 2019.01
- Ensured manufactured parts met strict quality standards and specifications
- Conducted detailed inspections to maintain consistent production quality
- Reported and resolved non-conformance issues in collaboration with the production team
Stower
Amazon Warehouse
2016.01 - 2017.01
- Organised and stowed items to meet tight deadlines in a fast-paced environment
- Maintained high standards of efficiency and accuracy
- Contributed to meeting organisational key performance indicators (KPIs)
Kiosk Operative
Aston Villa
2015.01 - 2016.01
- Delivered excellent customer service in a high-pressure environment
- Handled cash transactions and ensured smooth operations during peak times
Education
Level 3 BTEC, Diploma - Childcare
Aspiration Training
2018.01 - 2019.01
Level 3 BTEC - Sports and Exercise Sciences
Sandwell College
2014.01 - 2016.01
Level 2 BTEC - Health and Social Care, Business Administration
Hamstead Hall Academy & Gordon Franks Training Centre
2013.01 - 2014.01
GCSEs - Maths, English, P.E., Art, IT, Key Skills
Hamstead Hall Academy
2008.01 - 2013.01
Skills
- Strong team player
- Independent problem-solving ability
- Managing fast-paced environments
- High-quality standards
- Quality control
- Process improvement
- Health and safety compliance
- Excellent communication skills
- Liaising with internal teams
- Liaising with external stakeholders
- Time management
- Prioritisation
- Technical proficiency
- Inventory management
- Customer relations
- Identifying inefficiencies
- Collaborating with teams
- Optimising workflow
- Familiarity with safety protocols
Additional Information
Full UK Driving Licence (10 years)., Strong physical fitness and adaptability to labour-intensive environments.
Personal Information
Date of birth: 10/04/96
Custom
Available upon request.
Timeline
Energy Specialist
E.ON Next
2021.01 - 2025.01
Deputy Manager/Minibus Driver
Skoolz Out Kidz Club
2019.01 - 2022.01
Level 3 BTEC, Diploma - Childcare
Aspiration Training
2018.01 - 2019.01
Quality Inspector
Jaguar Land Rover
2017.01 - 2019.01
Stower
Amazon Warehouse
2016.01 - 2017.01
Kiosk Operative
Aston Villa
2015.01 - 2016.01
Level 3 BTEC - Sports and Exercise Sciences
Sandwell College
2014.01 - 2016.01
Level 2 BTEC - Health and Social Care, Business Administration
Hamstead Hall Academy & Gordon Franks Training Centre
2013.01 - 2014.01
GCSEs - Maths, English, P.E., Art, IT, Key Skills
Hamstead Hall Academy
2008.01 - 2013.01