Summary
Overview
Work history
Education
Skills
Additional Information
Personal Information
Custom
Timeline
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Gabri Nurse

Bilston,Wolverhampton

Summary

I am an enthusiastic and reliable individual with a strong work ethic and a proven ability to adapt to various working environments. My experience in team collaboration, attention to detail, and problem-solving has allowed me to thrive in customer-facing and operational roles. I am eager to bring my dedication and hands-on approach to a dynamic production team, ensuring efficient operations and exceptional results.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work history

Energy Specialist

E.ON Next
Birmingham, Birmingham
01.2021 - 01.2025
  • Resolved complex customer queries, ensuring exceptional service delivery
  • Handled sensitive cases, creating safe spaces for vulnerable customers
  • Collaborated with third-party organisations to ensure operational success
  • Managed inbound and outbound calls, emails, and complaints effectively

Deputy Manager/Minibus Driver

Skoolz Out Kidz Club
01.2019 - 01.2022
  • Supervised a team of 7, ensuring smooth daily operations and customer satisfaction
  • Developed and implemented policies and procedures for operational efficiency
  • Handled bookings, payments, and customer queries with attention to detail
  • Ensured children's safety and wellbeing, both during transit and on-site

Quality Inspector

Jaguar Land Rover
01.2017 - 01.2019
  • Ensured manufactured parts met strict quality standards and specifications
  • Conducted detailed inspections to maintain consistent production quality
  • Reported and resolved non-conformance issues in collaboration with the production team

Stower

Amazon Warehouse
01.2016 - 01.2017
  • Organised and stowed items to meet tight deadlines in a fast-paced environment
  • Maintained high standards of efficiency and accuracy
  • Contributed to meeting organisational key performance indicators (KPIs)

Kiosk Operative

Aston Villa
01.2015 - 01.2016
  • Delivered excellent customer service in a high-pressure environment
  • Handled cash transactions and ensured smooth operations during peak times

Education

Level 3 BTEC, Diploma - Childcare

Aspiration Training
01.2018 - 01.2019

Level 3 BTEC - Sports and Exercise Sciences

Sandwell College
01.2014 - 01.2016

Level 2 BTEC - Health and Social Care, Business Administration

Hamstead Hall Academy & Gordon Franks Training Centre
01.2013 - 01.2014

GCSEs - Maths, English, P.E., Art, IT, Key Skills

Hamstead Hall Academy
01.2008 - 01.2013

Skills

  • Strong team player
  • Independent problem-solving ability
  • Managing fast-paced environments
  • High-quality standards
  • Quality control
  • Process improvement
  • Health and safety compliance
  • Excellent communication skills
  • Liaising with internal teams
  • Liaising with external stakeholders
  • Time management
  • Prioritisation
  • Technical proficiency
  • Inventory management
  • Customer relations
  • Identifying inefficiencies
  • Collaborating with teams
  • Optimising workflow
  • Familiarity with safety protocols

Additional Information

Full UK Driving Licence (10 years)., Strong physical fitness and adaptability to labour-intensive environments.

Personal Information

Date of birth: 10/04/96

Custom

Available upon request.

Timeline

Energy Specialist

E.ON Next
01.2021 - 01.2025

Deputy Manager/Minibus Driver

Skoolz Out Kidz Club
01.2019 - 01.2022

Level 3 BTEC, Diploma - Childcare

Aspiration Training
01.2018 - 01.2019

Quality Inspector

Jaguar Land Rover
01.2017 - 01.2019

Stower

Amazon Warehouse
01.2016 - 01.2017

Kiosk Operative

Aston Villa
01.2015 - 01.2016

Level 3 BTEC - Sports and Exercise Sciences

Sandwell College
01.2014 - 01.2016

Level 2 BTEC - Health and Social Care, Business Administration

Hamstead Hall Academy & Gordon Franks Training Centre
01.2013 - 01.2014

GCSEs - Maths, English, P.E., Art, IT, Key Skills

Hamstead Hall Academy
01.2008 - 01.2013

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Gabri Nurse