Experienced and creative manager with over 25 years of cross-industry expertise in retail, team leadership, customer experience, and healthcare. Successfully owned and operated an artisan florist for 11 years, combining creativity, commercial awareness and exceptional customer service.
Proven ability to manage people, stock, and daily operations while consistently achieving strong results. Known for creating a warm, welcoming retail environment that fosters loyalty and enhances the customer journey.
A calm, capable professional with well-developed interpersonal skills and emotional intelligence, rooted in a background in care management and nursing. Committed to delivering high standards, thoughtful service and operational excellence.