Victoria Konadu
Thornton Heath
Summary
Experienced Healthcare Assistant Team Leader with 2 years’ experience in NHS and homecare, supporting, patients with complex needs including dementia, autism, and severe mental health conditions. Proven record of 100% medication accuracy, reducing critical incidents by 60%, and leading teams to deliver safe, compassionate, and patient-centred care. Skilled in staff supervision, compliance with CQC standards and building therapeutic relationships that restore dignity and independence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Assistant
Anchor Hanover Group
Hersham
04.2024 - Current
- Delivered high-quality personal care support to residents, including assistance with bathing, dressing, grooming, and daily hygiene routines.
- Closely monitored residents’ health and wellbeing, promptly reporting any concerns or changes in condition to the nursing team.
- Safely administered medications in accordance with care plans and under the direction of qualified healthcare professionals.
- Supported residents with eating and drinking, ensuring nutritional and hydration needs were consistently met.
- Provided compassionate emotional support and companionship, promoting residents’ dignity, comfort, and overall wellbeing.
Team Leader / Support Worker
Unicare Recruitment Agency
08.2022 - Current
- Boosting team morale by leading regular staff meetings and training, encouraging open communication and stronger teamwork.
- Supervising the daily activities of team members to ensure efficient and effective patient care.
- Providing guidance and support to team members in their roles and responsibilities.
- Conducting regular team meetings to communicate updates, address concerns, and set goals.
- Collaborating with other healthcare professionals to coordinate patient care.
- Monitoring and evaluating team performance to identify areas for improvement.
- Ensuring compliance with healthcare regulations and protocols to maintain patient safety.
- Handling conflicts and resolving issues within the team.
Healthcare Assistant
Becoming Care Agency
11.2023 - 03.2024
- Provided dignified personal care and mobility support to 40+ elderly residents, reducing falls by 30% and promoting independence through recreational activities.
- Documented care notes and medication records in System One with zero errors over 12 months, while collaborating with multidisciplinary teams to adapt care plans.
- Applied PMVA and de-escalation strategies to manage behavioural challenges, enhancing emotional wellbeing and safety.
National Service Personnel
Korle Bu Teaching Hospital
Greater Accra, Ghana
09.2014 - 07.2022
- Delivered holistic care to 100+ paediatric and elderly patients, improving comfort scores by 35% through compassionate personal care and emotional support.
- Led recreational therapy sessions that boosted mental stimulation and reduced social isolation among long-term patients.
- Assisted with clinical observations, ECG procedures, and phlebotomy tasks, contributing to accurate diagnostics and timely interventions.
- Serving as a liaison between the team and upper management to convey important information and feedback.
- Promoting a positive work environment that fosters teamwork, communication, and collaboration.
Education
BSc - Business Administration
UNIVERSITY OF GHANA-LEGON
01-2018
Bachelor of Arts Degree (B.A) - Political Science
Skills
- Expert medication management
- Compassionate personal care
- Precise Health Monitoring
- Safe mobility support
- Basic Life Support
- Mental Health Support
- Stoma Care
- PEG feeding
- Person-Centred dementia care
- Inclusive learning disabilities Support
- Autism spectrum support
- Advanced complex care management
- Effective crisis de-escalation
- Proactive safeguarding
- Collaborative care planning
- Accurate documentation
- Thorough risk assessment
- Safe manual handling
- Clear interpersonal & communication (Written & Verbal)
- Effective Leadership and Supervision
- Deep empathy & active listening
- Creative problem-solving
- Cultural sensitivity & patience
- Flexible teamwork
- Natural adaptability
- Genuine compassion
- Strong emotional intelligence
Language Proficiency
ENGLISH
Certification
- Level 3 Diploma in Health & Social Care
- Level 2 Diploma in Health & Social Care
- Care Certificate
- Manual Handling & Mobility Aid
- Health and Safety
- Fire Safety
- COSHH Awareness
- GDPR Awareness
- Food Hygiene
- Duty of Care
- Awareness of Mental Health, Seizures & Epilepsy Management
- Fluids & Nutrition Awareness
- Basic Life Support (BLS)
- First Aid
- Documentation & Record Keeping
- Mental Capacity Assessment
- Communication, Equality, Diversity & Safeguarding Vulnerable Adults & Children (Levels 1&2)
- Safeguarding Adults (Levels 1&2)
- Understanding Learning Disability & Infection Prevention & Control
- Autistic Spectrum Disorder, Dementia (Levels 1&2)
- Infection Control & Learning Disabilities
Custom
Expert medication management, Compassionate personal care, Precise Health Monitoring, Safe mobility support, Basic Life Support, Mental Health Support, Stoma Care, PEG feeding, Person-Centred dementia care, Inclusive learning disabilities Support, Autism spectrum support, Advanced complex care management, Effective crisis de-escalation, Proactive safeguarding, Collaborative care planning, Accurate documentation, Thorough risk assessment, Safe manual handling, Clear interpersonal & communication (Written & Verbal), Effective Leadership and Supervision, Deep empathy & active listening, Creative problem-solving, Cultural sensitivity & patience, Flexible teamwork, Natural adaptability, Genuine compassion, Strong emotional intelligence
Timeline
Care Assistant
Anchor Hanover Group
04.2024 - Current
Healthcare Assistant
Becoming Care Agency
11.2023 - 03.2024
Team Leader / Support Worker
Unicare Recruitment Agency
08.2022 - Current
National Service Personnel
Korle Bu Teaching Hospital
09.2014 - 07.2022
BSc - Business Administration
UNIVERSITY OF GHANA-LEGON