Tsitsi Matare
Southampton
Summary
Compassionate Healthcare Support Worker with extensive experience delivering domiciliary care to diverse patient populations, including those with dementia, mobility restrictions, and communication challenges. Proven skills in monitoring vital signs, documenting care, and creating personalised care plans. Builds trusting relationships while ensuring dignity and safety, committed to enhancing quality of life through person-centred support.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Care Assistant
Flowerdown Nursing Home (Barchester)
Winchester, Hampshire
2025.03 - Current
- Encouraged independence among patients whilst assisting them with tasks.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Delivered excellent customer service by addressing concerns of patients' families.
- Collaborated with healthcare team for effective patient care delivery.
- Provided specialised care for patients with dementia and non-verbal communication needs in a supportive environment.
- Cared for individuals with multiple sclerosis, Huntington's disease, and assisted with hoisting to ensure their safety.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Respected privacy and dignity of each resident during provision of care services.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Assisted with mobility exercises, helping elderly residents improve physical strength and confidence.
- Followed strict dietary plans tailored to individual health conditions, supporting improved nutritional outcomes.
- Maintained high levels of client satisfaction by delivering personalised care that consistently met individual needs.
- Aided in mobility exercises which resulted in improved physical strength among elderly residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs
- Improved patient comfort and hygiene through timely catheter emptying and changes.
Healthcare Support Worker ( Domiciliary)
Care Life Ltd
Southampton
2024.05 - 2025.03
- Delivered door‑to‑door domiciliary care, driving independently between clients’ homes to provide timely, person‑centred support.
- Provided complex care to individuals with dementia, non-verbal communication needs, MS, Huntington’s disease, and mobility-restricted conditions.
- Communicated effectively with non‑verbal patients using gestures, visual cues, tone, and personalised communication strategies.
- Performed safe hoist transfers and mobility assistance using correct moving‑and‑handling techniques.
- Listened to patients’ concerns and feedback, contributing to continuous improvement in care quality.
- Reduced patient anxiety by clearly explaining procedures and offering calm, reassuring support.
- Maintained accurate digital patient records, ensuring up‑to‑date information for care planning.
- Provided consistent care by monitoring patient status and promptly reporting any concerns to senior staff.
- Reported low stock levels of medical supplies to maintain safe and uninterrupted care delivery.
- Collected essential clinical information including medical history, weight, height, and vital signs to support personalised care plans.
- Created detailed, person‑centred care plans, improving documentation and continuity of care.
- Monitored changes in health, behaviour, and mood, escalating concerns to nurses and supervisors when necessary.
- Built trusting relationships with patients through continuous emotional support and professional communication.
- Maintained a safe, hygienic environment through routine sanitisation and infection‑control practices.
Nurse Aide
East View Medical Ltd
Harare
2021.02 - 2023.12
- Turned and adjusted the position of patients for patient comfort and to avoid bed sores.
- Monitored vital signs, such as blood pressure and temperature, and reported significant changes to nursing staff.
- Preserved patients' privacy, dignity and safety during work activities to maintain patient trust.
- Administered medication under supervision, adhering strictly to prescribed dosages and timing schedules.
- Administered CPR following Basic Life Support for Health Care Provider during emergency cases to help patients encountering cardiac arrest.
- Managed the stocking and replenishing of supplies in patient rooms and nursing stations to maintain a well-equipped environment.
- Maintained accurate patient records, documenting care given and observations made for healthcare team reference.
- Bathed, changed and fed patients to ease discomfort and support basic care needs.
- Briefed head nurse and attending physicians on each patient's symptoms, condition and development.
- Aide is charged with physical impairments in completing personal hygiene and feeding activities.
Education
Diploma of Higher Education - O Level
Ministry of high education and technology
2008.01 - 2010.08
Diploma of Higher Education - Caregiving
St Johns Ambulance Association Zimbabwe
2020.01 - 2020.04
Skills
- Assisted living knowledge
- Elderly care expertise
- End-of-life care
- Palliative care skills
- Personal care
- Disability Care
- Nutritional planning
- Patient safety training
- Emergency response preparedness
- Medical software proficiency
- Teamwork - Expert
- Documentation skills
- Teamwork - Expert
- Leadership - Expert
- Time management - Expert
- Adaptability - Expert
- Problem-solving - Expert
- Communication - Expert
- Personal hygiene support
- Nutritional planning
Languages
English - Fluent
References
- Admin, admin@careoflife.org.uk, 07979816606, 02380393917, Care Life Ltd
- Dr Harrison, Chimuka, info@eastviewruwa.com, 263717886312, Eastview Medical Clinic Zimbabwe
Affiliations
- cooking,reading swimming going on a drive
References
References available upon request.
Timeline
Care Assistant
Flowerdown Nursing Home (Barchester)
2025.03 - Current
Healthcare Support Worker ( Domiciliary)
Care Life Ltd
2024.05 - 2025.03
Nurse Aide
East View Medical Ltd
2021.02 - 2023.12
Diploma of Higher Education - Caregiving
St Johns Ambulance Association Zimbabwe
2020.01 - 2020.04
Diploma of Higher Education - O Level
Ministry of high education and technology
2008.01 - 2010.08