Victoria Hughes
Stoke-on-Trent,Staffordshire
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
11
11
years of post-secondary education
Work history
Administration assistant
D&G Bus
Stoke-on-Trent, Staffordshire
2024.11 - Current
- Ensured data accuracy with meticulous record keeping practices.
- Supported budgeting process through careful expense tracking and reporting activities.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Complied carefully with procedures, upheld standards of quality administration.
- Assisted in HR duties, improved staff onboarding experience.
Customer Service Administrator
Churchill China
Stoke-on-Trent, Staffordshire
2024.03 - 2024.07
- Responded to customer requests with friendly, knowledgeable service and support.
- Communicated courteously with customers by telephone and email.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Advised customers on availability and pricing of products.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Maintained excellent client satisfaction by providing in-depth support.
- Took ownership of escalated customer issues and followed through to resolution.
Sales coordinator
RKW Limited
Stoke-on-Trent, Staffordshire
2023.10 - 2024.02
- Input orders onto internal system to maintain updated sales records.
- Completed administrative duties promptly and to meet company standards.
- Handled inbound queries by phone, email and in person.
- Processed sales orders promptly.
- Supported front-line sales teams with well-coordinated administrative operations.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Sent back order reports to customers as needed.
- Liaised with Transport and Warehouse as necessary in regard to despatching shipments.
Internal Sales Representative
DWK Life Sciences Limited
Stoke-on-Trent, Staffordshire
2020.04 - 2023.09
- Helped resolve client problems quickly with excellent customer service.
- Sourced new sales opportunities through inbound lead follow-up.
- Prepared quotes for custom items as well as supported pricing for tenders.
- Built lasting relationships with existing channel partners through customer service interactions.
- Resolved customer concerns promptly to maintain satisfaction.
- Generate monthly reports on sales, providing relevant information to track sales progress and inform future strategies.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Sales territory regularly over budget
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
Customer Service Administrator
DWK Life Sciences Limited
Stoke-on-Trent, Staffordshire
2013.10 - 2020.03
- Ensured all customer orders processed within 24hrs.
- Enhanced customer satisfaction by managing enquires through to resolution.
- Responsible for own set of UK and ROW distributors.
- Processing of credit and debit notes when needed in line with company policy.
- Responded to customer requests with friendly, knowledgeable service and support.
- Raising delivery and product complaints on CRM system and liaising with relevant departments to ensure timely and satisfactory resolution.
- Managed workflow to prioritise important tasks accordingly.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Temporary Admin / Reception
Various Temporary Employers
Stoke-on-Trent, Stoke-on-Trent
2011.02 - 2013.09
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Carried out day-to-day duties accurately and efficiently.
Admissions Coordinator
Alton Towers Resort
Alton, Staffordshire
2004.01 - 2011.02
- Responsible for the daily operational running of the admissions department.
- Ensuring staffing levels in line with company matrix levels.
- Cash handling.
- Resolving guest issues to ensure customer satisfaction.
- Rota's
- Staff appraisals
- Recruitment
Admissions Cashier
Alton Towers Resort
Alton, Staffordshire
1998.03 - 2003.11
- Issuing entry tickets to guests
- Cash handling
- Applied positive customer service approach to increase satisfaction levels.
- Completed customer orders with speed and accuracy.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering weekends and bank holidays.
Education
Bachelor of Science - Environmental Science
Staffordshire University
Stoke-on-Trent 1994.09 - 1997.06
BTEC - Science of the Environment
Stoke-on-Trent College
Stoke-on-Trent 1992.09 - 1994.08
A-Levels - English and Geography
Blythe Bridge High School
Stoke-on-Trent 1989.09 - 1991.08
GCSEs -
Blythe Bridge High School
Stoke-on-Trent 1984.09 - 1989.08
Skills
- Order processing
- Account development
- Customer service
- Teamwork and collaboration
- Sage 50 Computerised Accounts level 1 & 2
- Customer Relationship Management Software (CRM) Salesforce
- Adherence to high customer service standards
- Administrative support
- Inter-department collaboration
- Interpersonal communication skills
Languages
French
Elementary
Timeline
Administration assistant
D&G Bus
2024.11 - Current
Customer Service Administrator
Churchill China
2024.03 - 2024.07
Sales coordinator
RKW Limited
2023.10 - 2024.02
Internal Sales Representative
DWK Life Sciences Limited
2020.04 - 2023.09
Customer Service Administrator
DWK Life Sciences Limited
2013.10 - 2020.03
Temporary Admin / Reception
Various Temporary Employers
2011.02 - 2013.09
Admissions Coordinator
Alton Towers Resort
2004.01 - 2011.02
Admissions Cashier
Alton Towers Resort
1998.03 - 2003.11
Bachelor of Science - Environmental Science
Staffordshire University
1994.09 - 1997.06
BTEC - Science of the Environment
Stoke-on-Trent College
1992.09 - 1994.08
A-Levels - English and Geography
Blythe Bridge High School
1989.09 - 1991.08
GCSEs -
Blythe Bridge High School
1984.09 - 1989.08