Cristina Baltazar Dos Santos
Bishop's Stortford,Hertfordshire
Summary
Highly skilled professional with extensive computer literacy, data organisation, and database management expertise. Demonstrates a proactive approach and effective communication skills, ensuring discretion and confidentiality in all tasks. Proficient in order processing, invoice organisation, and accounts receivable and payable analysis. Adept at record-keeping, bookkeeping, file maintenance, and database entry. Committed to enhancing administrative efficiency through meticulous file systems knowledge and time management.
Overview
24
24
years of professional experience
Work History
Administration assistant
Stansted Homogenising Systems Ltd
Harlow, Essex
04.2018 - Current
- Resolved administrative problems by analysing information and identifying solutions.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Accurately reconciled and processed expense reports for employees.
- Maintained office supplies inventory for seamless operations.
- Handled sensitive information, maintained confidentiality at all times.
- Documented financial transactions in Xero and classified each with the correct code.
- Managed customer orders and invoices to reduce financial discrepancies.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Handled petty cash transactions and ensured proper financial management within the office.
Support worker
Care By Us
Bishop's Stortford, Hertfordshire
04.2011 - Current
- Actively listened to client concerns, creating a comforting environment.
- Ensured consistent quality improvement by developing improved personal care services and optimising service user satisfaction.
- Adapted support where possible to increase service accessibility.
- Assisted with mobility issues, enabling easier movement around the home.
- Prepared nutritious meals that met the special dietary needs of clients.
- Administered medication with rigorous planning and recordkeeping.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Assisted in maintaining a clean environment for improved client health.
Cleaning worker
Stansted Airport
Bishop's Stortford, Essex
12.2008 - 04.2011
- Monitored cleaning supplies and ordered more when necessary.
- Carried out regular dusting and damp-dusting of fixtures and fittings to achieve sparkling finish.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Ensured hygiene by proper sanitisation of office spaces.
Care assistant
Santa Casa Da Misericordia
Barreiro , Portugal
09.2000 - 11.2008
- Adapted to service users' needs and requests to maintain personalised care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
Education
Diploma of Higher Education - Level 4 Diploma in Professional Accounting (Q2022)
AAT
Harlow, Essex 09.2024 -
A-Levels - Level 3 Diploma in Accounting (Q2022)
AAT
Harlow, Essex 09.2023 - 06.2024
A-Levels - Level 2 Certificate in Bookkeeping (Q2022)
AAT
Harlow 01.2023 - 06.2023
NVQ Level 2 - HEALTH AND SOCIAL CARE
Carebyus
09.2012 - 04.2013
Skills
- Computer literacy
- Data organisation
- Proactive approach
- Filing systems knowledge
- Database management
- Administrative skills
- Discretion and confidentiality
- Effective communication
- Order processing
- Invoice organisation
- Time efficiency
- Accounts receivable and payable analysis
- Record-keeping and bookkeeping
- File maintenance
- Database entry
Languages
English
Upper intermediate
Portuguese
Native
Timeline
Diploma of Higher Education - Level 4 Diploma in Professional Accounting (Q2022)
AAT
09.2024 -
A-Levels - Level 3 Diploma in Accounting (Q2022)
AAT
09.2023 - 06.2024
A-Levels - Level 2 Certificate in Bookkeeping (Q2022)
AAT
01.2023 - 06.2023
Administration assistant
Stansted Homogenising Systems Ltd
04.2018 - Current
NVQ Level 2 - HEALTH AND SOCIAL CARE
Carebyus
09.2012 - 04.2013
Support worker
Care By Us
04.2011 - Current
Cleaning worker
Stansted Airport
12.2008 - 04.2011
Care assistant
Santa Casa Da Misericordia
09.2000 - 11.2008
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