Victoria Holmes
Wakefield
Summary
Professional with a solid background in organisation and time management, skilled in communication and safeguarding practices. Experienced in supporting students with special education needs through effective intervention and collaboration with staff and parents. Committed to enhancing educational experiences in inclusive environments.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
PLC Coordinator
Outwood Academy Adwick
Doncacster
01.2020 - Current
- Manage busy day-to-day operations of the PLC to optimise workflow and maintain high standards.
- Oversee administration processes related to student support plans to enhance accessibility to learning and effectiveness of support provided.
- Maintain comprehensive student records by systematically documenting behaviour patterns and interventions employed.
- Engage actively with parents and carers through effective communication to enhance student support.
- Engage with teaching staff to acquire student work and work directly with students within the PLC framework.
- Liaise with learning managers, teaching staff, and the inclusion team to ensure timely reporting on student progress and identify areas for improvement.
- Facilitate one-to-one and group interventions aimed at promoting individual growth and emotional health.
- Conduct assessments of new students' skills and coordinate with department heads to determine suitable class placements.
- Foster positive relationships with students to enhance their learning experience and academic success while ensuring a positive and inclusive classroom environment.
Digital Support Representative
First Direct Bank
Leeds
03.2012 - 12.2020
- Provided excellent customer service, received commendations from clients frequently.
- Utilised various social media platforms to answer customer inquiries promptly, employing effective communication skills to maintain a positive brand image.
- Guided customers through step-by-step troubleshooting to effectively resolve issues with online and mobile banking platforms.
- Provided troubleshooting assistance to HSBC and Marks and Spencer technical teams, focusing on software and network-related issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Utilised secure messaging platforms and email systems to respond to inquiries with precision and efficiency.
- Documented all customer interactions for record keeping purposes.
- Secured customer satisfaction by resolving complaints effectively.
Credit Services Representative
First Direct Bank
Leeds
10.2008 - 05.2012
- Executed thorough evaluations of income and expenditure to determine affordability and support responsible credit decisions for customers.
- Evaluated customer needs regarding financial difficulties and developed comprehensive repayment strategies to address individual circumstances.
- Documented all customer interactions for record keeping purposes.
- Secured customer satisfaction by resolving complaints effectively.
- Utilise communication skills to address missed payments with customers, clearly explaining payment terms and consequences.
Foreign Services Representative
First Direct Bank
Leeds
05.2007 - 10.2008
- Processed overseas payments for customers, utilising currency conversion tools and following established guidelines from international banking institutions.
- Executed high-value payments using robust security protocols to protect customer information.
- Processed foreign currency travel money orders for customers, utilising financial software to verify exchange rates and guarantee precise conversions.
- Engage with customers using effective communication skills to address needs and enhance satisfaction.
- Documented all customer interactions for record keeping purposes.
Collection Services Representative
GE Money
Leeds
09.2004 - 05.2007
- Facilitated inbound and outbound calls from customers regarding missed payments and secured payment arrangements to enhance overall customer experience and satisfaction.
- Addressed customer queries with efficiency and accuracy.
- Executed calls to collect payments and arrange secure payment plans, utilising effective communication skills for optimal customer interaction.
- Record customer interactions accurately to facilitate effective communication and relationship management.
Waitress
Brewers Fayre
Wakefield
07.2003 - 09.2004
- Demonstrated excellent multitasking abilities for timely delivery of orders while maintaining clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Utilised professional communication skills to resolve customer complaints.
- Warmly greeted guests upon arrival to create welcoming atmosphere, maintaining excellent level of service in busy and demanding restaurant environment.
Education
GCSEs -
Crofton High School
Wakefield 09.1998 - 07.2003
NVQ Level 3 - Teaching Assistant
LMP Education
09.2020 - 06.2022
Skills
- Impeccable organisation and time management
- Attention to detail
- Prioritisation and scheduling
- Excellent IT skills
- Level 3 Safeguarding
- Effective communication skills - written and verbal
- Compassionate, empathetic and understanding
- Special educational needs understanding
- Parent-staff liaison
Affiliations
- Reading
- Camping
- Walking
Certification
Level 3 Designated Safeguarding Lead Training
Timeline
NVQ Level 3 - Teaching Assistant
LMP Education
09.2020 - 06.2022
PLC Coordinator
Outwood Academy Adwick
01.2020 - Current
Digital Support Representative
First Direct Bank
03.2012 - 12.2020
Credit Services Representative
First Direct Bank
10.2008 - 05.2012
Foreign Services Representative
First Direct Bank
05.2007 - 10.2008
Collection Services Representative
GE Money
09.2004 - 05.2007
Waitress
Brewers Fayre
07.2003 - 09.2004
GCSEs -
Crofton High School
09.1998 - 07.2003