Anne Collins

Sourced and booked free venues for fundraisers.

Scheduled venues strategically to optimise footfall during peak seasons.

Maintained relationships with venue managers to facilitate future rebookings.

• Cultivated and strengthened relationships with new and existing clients.
• Resolved customer queries through effective communication and providing a step-by-step solution.
• Drove new clients and avenues to build relationships and grow business opportunities.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Handled daily customer meetings, sales calls and account management tasks.
• Addressed customer complaints with patience and understanding, consistently providing swift resolutions.
• Processed customer credit card payments via telephone employing strict attention to detail to avoid errors.

• Called 40+ qualified leads per day, building a consistent pipeline of business opportunities and accurately tracking within a spreadsheet system and later CRM.
• Performed account management duties from client prospecting to relationship management, ensuring consistent, and first class customer care.
• 
  

• Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
• Built and maintained excellent working relationships with clients to maximise sales