Victoria Cozacenco
Bedford,Bedfordshire
Summary
Versatile professional with expertise in quality assurance, customer service, and e-commerce operations. Demonstrates proficiency in cash handling, counter sales, and food preparation, complemented by strong skills in time management and stress resistance. Adept at leveraging e-commerce platforms such as Amazon and eBay for product sourcing, sales recording, and search engine marketing. Known for customer empathy and a deep understanding of the sales cycle, driving exceptional results in both traditional and digital retail environments. Committed to delivering excellence through meticulous attention to detail and a focus on optimising customer satisfaction.
Overview
12
12
years of professional experience
2025
2025
years of post-secondary education
Work History
Selling on amazon
Owner
Bedford
07.2023 - Current
- Processed product returns, ensuring items were clean and resaleable.
- Addressed incoming enquiries related to product details, shipping and return policies.
- Managed customer product and service queries, resolving effectively and efficiently.
- Increasing sales by 10%
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew member
Mcdonald's
Hitchin
06.2018 - 08.2020
- Supported store goals by maximising sales opportunities and providing great quality service.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Handled high-pressure situations calmly providing solutions promptly.
Online picker
Sainsburys
Croydon
12.2016 - 06.2017
- Safely moved and stored stock to protect company assets.
- Completed work orders and packing slips with accuracy.
- Packaged products using skin wrap machines.
- Promptly picked items for timely delivery to customers.
- Worked effectively under pressure, maintaining quality service even during peak hours.
- Demonstrated excellent organisational skills by keeping work area neat and orderly.
Cleaner
Private
Croydon
12.2012 - 10.2016
- Correctly used colour-coded equipment.
- Restocked, refreshed and sanitised bathroom facilities.
- Communicated well with team across multiple locations.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Achieved sparkling finish for glass surfaces by using appropriate cleaning materials.
Education
Diploma of Higher Education - Accounting
University of Bedfordshire
Luton 09.2018
AAT level 2 and 3 - Accounting
The training place of excellence
London09.2014
Skills
- Counter sales
- Food preparation
- Customer service
- Customer empathy
- Sales cycle expertise
- E-Commerce analytics
- Stress resistance
- Time management excellence
- Knowledge of e-commerce platforms
- Amazon selling platform expertise
- Product sourcing acumen
- Sales recording
- Problem-solving
- Accounting
Languages
English
Upper intermediate
B2
Timeline
Selling on amazon
Owner
07.2023 - Current
Crew member
Mcdonald's
06.2018 - 08.2020
Online picker
Sainsburys
12.2016 - 06.2017
Cleaner
Private
12.2012 - 10.2016
Diploma of Higher Education - Accounting
University of Bedfordshire
AAT level 2 and 3 - Accounting
The training place of excellence
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