MOUREEN NALULE

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Greeted customers at front counter, answering questions and inputting specialty coffee orders Into POS system.
• Trained new employees in operational procedures and modeled duties for front and back house positions.
• Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
• Arranged merchandise and bullt eye-catching displays to increase sales.
• Checked temperatures of freezers, refrigerators and heating equipment. Gave samples of popular coffee and tea blends to create sales opportunities
• Implemented recycling and compost programs to reduce trash waste and Improve green footprint.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Input orders into point of sale system and handled customer payments.
• Described menu Items to customers and suggested appealing products.
• Provided customers with product detalls, coffee blends and preparation descriptions.
• Utilized coffee maker, espresso machine and French press to prepare coffee
• Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
• Restocked product displays based on demand and projected sales.
• Wrapped, labeled and dated food items for sale
• Demonstrated techniques on using multiple beverage machines with new team members

• Works in wet, hot (over 90 degrees.

• Assuming duties of bartender and beverage server during breaks.

• Assuming duties of bartender and beverage server during breaks.

• Check stations for adequate stock of silverware, dishes, napkins, ice, condiments,

Performs posted side work and other duties as directed by management.

• Professional, friendly mannerisms with guests and associates.

• Replaces empty draft beer kegs as may be required.

• Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

• Responsible to assume duties of bartender and cocktail waitress during breaks.

• Empty garbage and mop floors, Ensure the safety and security of guests and team members and other duties as directed by management.

• Professional, friendly mannerisms with guests and associates.

• Replaces empty draft beer kegs as may be required.

• Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

• Responsible to assume duties of bartender and cocktail waitress during breaks.

• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
• Inspected completed orders, verifying against ticket and quality standards.
• Served dishes and beverages in convenient packaging to maintain temperatures.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Input customer orders into ticketing system and noted special restrictions or choices.

• Earned student of the year Award