- I have two children who keep me busy with their own hobbies
- Swimming
- Walking
- Travelling
Victoria Clemence
Ipswich,Suffolk
Summary
Motivated Customer Advisor with strong communication skills and knack for resolving issues promptly. Demonstrates deep understanding of customer needs, providing tailored solutions and building lasting relationships. Proven ability to manage multiple tasks while maintaining high level of service quality. Brings positive attitude and collaborative spirit to every team. Possess strong interpersonal skills and natural talent for connecting with clients. Skilled in customer service, ensuring each client feels valued and understood. Quick learner, always eager to expand skill set and stay updated with latest beauty trends. Proven ability to work well in team environments and maintain positive, professional attitude.
Overview
28
28
years of professional experience
Work History
Beauty Therapist
Self Employed
Ipswich, Suffolk
05.2022 - Current
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Communicated with clients between treatments to deliver consistent customer service.
- Booked appointments and took payments at reception.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Delivered high-quality manicures, pedicures and facial treatments.
- Grew client base by building maintaining relationships with clients.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
Customer and Engagement Officer
Environment Agency
Ipswich, Suffolk
06.2000 - 03.2026
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Remained calm under pressure to handle customer complaints and solve problems.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Addressed customer service enquires quickly and accurately.
- Successfully managed customer issues with effective and efficient solutions.
- Updated customers on the status of their inquiries, orders, and complaints, maintaining open and effective communication.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
- Responded to customer emails with accurate, professional replies.
- Attended regular training to enhance performance and expand knowledge.
- Resolved customer queries over phone and by email.
- Maintained confidentiality of customer information in compliance with data protection regulations.
- Received and handled telephone, email and written customer queries quickly and professionally.
- Redirected customer queries to relevant departments for timely, appropriate resolution.
- Trained new customer advisors, sharing best practices and ensuring high standards of customer service.
- Attended to incoming enquiries within target timeframes.
Bank Cashier
Woolwich plc
Ipswich, Suffolk
06.1998 - 06.2000
- Helped customers open, close and update bank accounts.
- Updated customer account details accurately and efficiently, ensuring reliable records.
- Handled customer cheques appropriately, ensuring swift processing and deposit.
- Counted funds accurately with manual and machine-assisted methods.
- Processed a wide variety of financial transactions, including deposits, withdrawals, and transfers.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Conducted daily cash counts and prepared bank deposits, maintaining accuracy in financial records.
- Developed and maintained positive relationships with customers, enhancing bank reputation.
- Offered guidance to customers on bank products and services, enhancing customer knowledge and engagement.
- Counted and processed cash deposits with meticulous accuracy, minimising risk of discrepancies.
- Collaborated effectively with banking staff, enabling smooth cross-department customer transactions.
- Delivered exceptional customer service, establishing rapport and trust with bank clients.
- Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
- Greeted customers warmly and professionally, maintaining faultless bank reputation.
- Remained composed and professional even in high-stress situations when serving customers.
- Used outstanding communication and relationship-building skills to provide customers with first-class banking experiences.
- Collaborated with team members to resolve customer issues, delivering solutions in a timely manner.
- Identified opportunities for cross-selling bank products, contributing to business growth.
Education
NVQ Level 3 - Customer Service
University of Suffolk
Ipswich01-2004
NVQ Level 3 - Administration
University of Suffolk
Ipswich01-2002
Diploma of Higher Education - Beauty Therapy
Focus Awards
CEA01-2001
A-Levels - English Literature
Cambridge OCR
Cambridge01-1998
NVQ Level 2 - French
Cambridge OCR
Cambridge01-1998
GCSEs - Maths
Cambridge ocr
Cambridge01-1996
GCSEs - English & English Literature
Cambridge OCR
Cambridge01-1996
GCSEs - Science
Cambridge OCR
Cambridge01-1996
GCSEs - Geography
Cambridge OCR
Cambridge01-1996
GCSEs - Dance
Cambridge OCR
Cambridge01-1996
GCSEs - Technology
Cambridge OCR
Cambridge01-1996
GCSEs - French
Cambridge OCR
Cambridge01-1996
Skills
- Client consultation
- Beauty therapy techniques
- Client confidentiality
- Retail product sales
- Customer relationship management
- Complaint resolution
- Customer service
- Effective communication
- Time management
- Data protection
- Product knowledge
- Customer experience
- Customer complaint handling
- Excellent listening and communication
- Team player
- Good telephone manner
- Written and verbal communication skills
- Customer data management
- Empathy and understanding
- Positive and approachable
- Data Entry
- Record maintenance
Interests
Timeline
Beauty Therapist
Self Employed
05.2022 - Current
Customer and Engagement Officer
Environment Agency
06.2000 - 03.2026
Bank Cashier
Woolwich plc
06.1998 - 06.2000
NVQ Level 3 - Customer Service
University of Suffolk
NVQ Level 3 - Administration
University of Suffolk
Diploma of Higher Education - Beauty Therapy
Focus Awards
A-Levels - English Literature
Cambridge OCR
NVQ Level 2 - French
Cambridge OCR
GCSEs - Maths
Cambridge ocr
GCSEs - English & English Literature
Cambridge OCR
GCSEs - Science
Cambridge OCR
GCSEs - Geography
Cambridge OCR
GCSEs - Dance
Cambridge OCR
GCSEs - Technology
Cambridge OCR
GCSEs - French
Cambridge OCR