Victoria Argo
Aberdeen,Aberdeenshire
Summary
Dedicated professional with expertise in customer service and support and skilled in communication and negotiation strategies. Demonstrates exceptional time management and organisation, complemented by advanced vocabulary usage and note-taking efficiency. Committed to ethical practice with extensive patient interaction experience, offering on-call availability for consecutive interpretation tasks. Aims to leverage skills in a dynamic environment that values active listening and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Telephone Interpreter
LanguageLine Solutions
Aberdeen, Aberdeen City
11.2025 - Current
- Improved clarity for clients representing diverse linguistic backgrounds by delivering professional telephone interpreting services in social, medical, legal, financial sectors.
- Accurately translated technical jargon during support calls; ensured better customer understanding
- Ensured clarity of information with meticulous attention to detail during interpretation tasks.
- Streamlined customer interactions by promptly translating their queries into the Russian/English language over the phone.
- Collecting and entering data into system.
- Exhibited outstanding listening skills while interpreting conversations; improved accuracy of translation.
- Maintained confidentiality at all times whilst handling sensitive information.
Telephone Interpreter
THG Fluently
Aberdeen, Aberdeen City
06.2025 - Current
- Maintained cultural sensitivity when conveying messages; promoted mutual respect and understanding among callers.
- Utilised exceptional knowledge of multiple languages whilst addressing client's needs; provided comprehensive solutions.
- Enhanced communication for non-English speakers through skilled telephone interpreting.
- Exhibited outstanding listening skills while interpreting conversations; improved accuracy of translation.
Remote Interpreter
Dals Ltd
Aberdeen, Aberdeen City
01.2024 - 01.2026
- Executed telephone and video interpreting for social services and medical sectors.
- Delivered consecutive interpreting, ensuring accuracy in customer interactions.
- Streamlined communication during teleconferences through expertise in over-the-phone interpreting.
- Provided cultural insights to facilitate effective communication between speakers of different languages.
- Handled confidential information while maintaining strict adherence to ethical guidelines.
- Maintained cultural sensitivity whilst interpreting, fostering mutual respect amongst clients.
- Facilitating prearranged appointments and on-demand telephone calls
Sales Representative
TOOL SHOP LTD
07.2019 - 01.2026
- Generated new clients through cold calling, fostering repeat business.
- Achieved sales targets by promoting offers to new and existing clients.
- Established strong, long-term relationships with customers to enhance loyalty.
- Managed payments while addressing incoming calls and emails efficiently.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Strengthened brand reputation with impeccable professionalism and integrity.
Sales Representative
UK FIXINGS DIRECT/EAST COAST FASTENERS LTD
Aberdeen
07.2015 - 07.2019
- Achieved sales targets while adhering to strict deadlines.
- Cultivated and maintained robust relationships within construction industry.
- Guided customers through purchasing processes to enhance satisfaction.
- Completed all necessary paperwork to ensure smooth transactions.
Sales Manager
XGEN-REN LLC
LAS VEGAS, USA
01.2013 - 01.2014
- Conducted client meetings to upsell BRAVO POS Software effectively.
- Established professional relationships to enhance customer loyalty.
- Attended conventions to generate new client leads and partnerships.
- Managed bulk email campaigns and responded to incoming calls promptly.
- Assisted in developing marketing plans to boost sales strategies.
- Oversaw all sales activities to ensure performance targets were met.
- Addressed client queries efficiently to maintain satisfaction.
- Managed key accounts, resulting in consistent revenue generation.
Education
NVQ 2 LEVEL - HAIRDRESSING
NORTH EAST SCOTLAND COLLEGE
Aberdeen, Aberdeen City 08/2020 - 07/2021
NVQ 3 LEVEL - HAIRDRESSING
NORTH EAST SCOTLAND COLLEGE
Aberdeen, Aberdeen City 08/2021 - 07/2022
BACHELOR'S DEGREE - PUBLIC SERVICES, TOURISM
FREE INTERNATIONAL UNIVERSITY ULIM
CHISINAU, MOLDOVA 09/2009 - 06/2013
Level 6 - Public Service Interpreting
ICQ Awards
United Kingdom 09/2024 - 11/2025
Skills
- Customer service and support
- Microsoft 365 proficiency
- Communication skills
- Active listening
- Negotiation strategies
- Time management and organization
- On-call availability
- Advanced vocabulary usage
- Note-taking efficiency
- Patient interaction experience
- Ethical practice
- Consecutive interpretation
Languages
Russian
Native
Romanian
Upper intermediate
English
Proficient (C2)
Certification
DPSI Level 6 Diploma in Public Service Interpreting Pathway English and Russian
Additional information
- Driving licence
- References on request.
- Thank You.
References
References available upon request.
Timeline
Telephone Interpreter
LanguageLine Solutions
11.2025 - Current
Telephone Interpreter
THG Fluently
06.2025 - Current
Remote Interpreter
Dals Ltd
01.2024 - 01.2026
Sales Representative
TOOL SHOP LTD
07.2019 - 01.2026
Sales Representative
UK FIXINGS DIRECT/EAST COAST FASTENERS LTD
07.2015 - 07.2019
Sales Manager
XGEN-REN LLC
01.2013 - 01.2014
NVQ 2 LEVEL - HAIRDRESSING
NORTH EAST SCOTLAND COLLEGE
08/2020 - 07/2021
NVQ 3 LEVEL - HAIRDRESSING
NORTH EAST SCOTLAND COLLEGE
08/2021 - 07/2022
BACHELOR'S DEGREE - PUBLIC SERVICES, TOURISM
FREE INTERNATIONAL UNIVERSITY ULIM
09/2009 - 06/2013
Level 6 - Public Service Interpreting
ICQ Awards
09/2024 - 11/2025