Victor Dorobantu
Reading,Berkshire
Summary
Dynamic and customer-focused professional with experience in customer service, compliance, and operational support. Adept at problem-solving, process adherence, and issue resolution to enhance customer satisfaction. Strong technical proficiency with SAP and CRM systems, supporting data accuracy and efficiency. Trilingual in English, Spanish, and Romanian, providing excellent communication skills in diverse environments.
Overview
6
6
years of professional experience
Work history
Customer advisor
Spire Healthcare
Reading, West Berkshire
2024.06 - Current
- Resolved 95% of customer issues on the first interaction, improving satisfaction rates and reducing escalations by 30%.
- Managed 50+ customer queries daily while maintaining accuracy and adherence to service-level agreements (SLAs).
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with diverse inquiries by leveraging SAP to provide accurate solutions, improving response efficiency by 20% and ensuring 80% data accuracy.
- Resolved customer complaints by coordinating with departments like Private Medical Insurance and other hospitals to identify issues, ensuring a resolution within agreed timelines and achieving a 95% positive feedback rate from patients.
Configuration Engineer
WESTCOAST LTD
Theale
2023.12 - 2024.01
- Configuration Management Basics: Gained foundational knowledge in developing and executing plans for controlling and documenting software, hardware and system configuration
- Baseline Configuration Fundamentals: Started defining and maintaining baseline configurations as a reference for stable and approved configuration sets
- Change Control Introduction: Familiarized with change control processes and participated in audits to ensure compliance with standards and baseline configurations
- Team Collaboration Skills: Developed collaboration skills by working with cross-functional teams to align configuration management processes with project goals
- Continuous Learning and Improvement: Started contributing to the continuous improvement of configuration management practices, aiming for increased efficiency and reduced risks associated with Changes.
Social Worker
NEXT STEP SERVICE
Reading
2023.08 - 2023.12
- Social Support and Care: Demonstrated ability to provide comprehensive support to teenage refugees in their daily activities
- Healthcare Liaison: Engaged in liaising with medical and dental professionals to address the health care requirements of the individual that I supported
- Integration Facilitation: Focused on nurturing the independence and facilitating their successful integration into their new homeland.
Profit Protection
JOHN LEWIS & PARTNERS
Reading
2023.02 - 2023.08
- Reduced theft incidents by 15% through vigilant monitoring and customer engagement.
- Monitored CCTV surveillance systems to proactively identify security risks, reducing incidents by 40% while ensuring compliance with safety protocols.
- Balanced security duties with customer service, assisting 10+ customers daily with professionalism, effectively addressing inquiries while maintaining a secure environment.
Warehouse operative
WAREHOUSE
Reading
2020.09 - 2023.02
- Gained extensive experience in logistics, inventory management, and team collaboration, developing a strong work ethic and efficiency in a fast-paced environment while reaching my 98% KPI every time.
Customer service
FOOT LOCKER
Alicante
2019.05 - 2019.09
- Customer service: Delivering exceptional customer assistance, including product recommendation and point-of-sale transactions
- Sales and Upselling: Demonstrated ability to upsell products and maximize sales opportunities
- Communication: Effective communication with customers and colleagues to enhance the shopping experience.
Education
Bachelor Computing and IT(Part-Time) - Communication & Software
The Open University
Milton Keynes 2025.02 -
GCSE -
Torre Vicens
2014.09 - 2017.05
Customer Success Manager: Fundamentals to your CSM -
Udemy
2024.11 - 2024.11
CompTIA A+ Certification (Core 1 & Core 2)
2024.02 -
Skills
- Customer Engagement & Support
- Technical Proficiency
- Adaptability & Multitasking
- Communication Excellence
- Problem-Solving
- Team Collaboration
- Sales Acumen
- Organizational Skills
- Time Management
- Customer-Focused Mindset
- Relationship Building
- Data Entry
- Service Desk Proficiency
- Complaint management
- SAP system
Timeline
Bachelor Computing and IT(Part-Time) - Communication & Software
The Open University
2025.02 -
Customer Success Manager: Fundamentals to your CSM -
Udemy
2024.11 - 2024.11
Customer advisor
Spire Healthcare
2024.06 - Current
CompTIA A+ Certification (Core 1 & Core 2)
2024.02 -
Configuration Engineer
WESTCOAST LTD
2023.12 - 2024.01
Social Worker
NEXT STEP SERVICE
2023.08 - 2023.12
Profit Protection
JOHN LEWIS & PARTNERS
2023.02 - 2023.08
Warehouse operative
WAREHOUSE
2020.09 - 2023.02
Customer service
FOOT LOCKER
2019.05 - 2019.09
GCSE -
Torre Vicens
2014.09 - 2017.05