VICTOR MUNGANI
Devizes,United Kingdom
Summary
A dedicated professional with expertise in warehouse operations and product packaging, demonstrating efficient time use and adherence to safety protocols. Known for reliability and accountability, with a strong ability to build relationships and excel in service delivery. Possesses persuasive skills and compassionate care, contributing to problem-solving and service excellence. Career goals include advancing operational efficiency while maintaining high standards of safety and customer satisfaction.
Overview
15
15
years of professional experience
Work history
Production operative
Greencore (formerly Bakkavor Desserts Limited-UK)
Devizes, United Kingdom
2025.01 - Current
- Support production workflows and packing operations within production and packing department.
- Keep up-to-date with warehouse procedures to maintain competence.
- Maintaining safety standards, resulting in no workplace accidents.
- Minimising product damage, ensuring goods are correctly handled and stored to task specifications.
- Consistently achieves daily picking targets through a diligent work ethic.
- Manage documentation for smooth record keeping.
- Ensuring product quality by conducting regular checks and adjustments.
- Coordinate with team members for smoother assembly line operations.
Production operative
Regency Laundry under (Nextgen Recruits UK)
Corsham, United Kingdom
2024.07 - 2024.09
- Perform laundry duties, sorting items by fabric type and care requirements.
- Followed company procedures for effective task completion.
- Improved safety standards through strict adherence to regulations.
- Kept record of inventory for better stock management.
Sales Consultant
Econet Wireless
, Zimbabwe
2022.05 - 2024.05
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maximized customer retention by resolving issues quickly.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Yielded higher sales revenue through upselling techniques.
Customer service officer
Steward Bank Limited (Now Cybertech Bank)
Masvingo, Zimbabwe
2017.01 - 2022.05
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Merchandiser
Delta Beverages (Franchise of Coca Cola company)
, Zimbabwe
2011.01 - 2014.12
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Education
Diploma - Health and Wellness
Alison Online Course
OnlineHigher National Diploma - Human Resources Management
Masvingo Polytechnic College
Masvingo, ZimbabweDiploma in elderly care and caring for disabled. - Health
Alison
Skills
- efficient time use
- relationship building
- persuasion skills
- Safety protocol adherence
- Warehouse operations expertise
- Product packaging proficiency
- compassionate care
- service excellence
- reliability and accountability
- problem-solving
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
HOBBIES AND INTERESTS
Love shopping and watching movies.
Accomplishments
- Experienced resourceful and effective back-office functions with proven proficiency in all aspects of retail banking that got me awarded best customer service personnel in August 2018.
- Accomplished player, multiskilled combined with success in retail banking and customer relationship management.
- Demonstrated ability to consistently monitor regulatory procedures to ensure standards are met and surpassed.
- Received a recommendation letter from one of our High Valued Customers for exceptional services in 2020 and put in file.
- Top selling sales associate who regularly exceeds client expectations by building ongoing quality relationships.
Affiliations
- I love researching and exploring
Timeline
Production operative
Greencore (formerly Bakkavor Desserts Limited-UK)
2025.01 - Current
Production operative
Regency Laundry under (Nextgen Recruits UK)
2024.07 - 2024.09
Sales Consultant
Econet Wireless
2022.05 - 2024.05
Customer service officer
Steward Bank Limited (Now Cybertech Bank)
2017.01 - 2022.05
Merchandiser
Delta Beverages (Franchise of Coca Cola company)
2011.01 - 2014.12
Diploma - Health and Wellness
Alison Online Course
Higher National Diploma - Human Resources Management
Masvingo Polytechnic College
Diploma in elderly care and caring for disabled. - Health
Alison