Victor Godding

Managed the project implementation of key components for Universal Pixels LED display, camera and video playback for Live Events and In-Camera VFX Film projects. Clients included touring musical artists, theatre and film and tv productions.

• Prepared accurate quotations for customers.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Managed scope content, informing stakeholders of project scope and change implications.

Account Manager supplying specialist dry-hire lighting equipment for Feature Film and streaming TV miniseries clients. Managed concurring lighting packages delivery to studios and locations. Arranged sub hire of additional kit from other rentals such as Warner Brother and Universal. Productions included Apple, Disney, Marvel, Lucasfilm and Netflix films and streaming miniseries.

• Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed opening and closing procedures, from product replenishment to budget control.

Online and telephone technical sales and support for professional photography and cinematic LED lighting products. Supported film and photography clients on location, at events and in studios.

• Built rapport with new and existing customers to boost client retention.
• Presented product features and qualities to showcase business benefits.
• Demonstrated product operation and features to promote purchases.

Professional career break due to family health support.

• Demonstrated product usage and features to customers.
• Engaged customers to enhance in-store experience and provide outstanding customer service.

Technical sales for a broadcast post-production system integrator. Solutions included Workflow-optimised video storage solutions for media production, as well as Archive and Media Asset Management. Technical consultative sales with close customer liaison in identifying workflow improvement and efficiency opportunities, whilst managing client budgetary expectations. Responded to Tender invitations for commercial and educational prospects.

• Communicated with potential and existing customers in-person, over telephone and via email.
• Represented organisation to public at trade exhibitions and conventions, driving awareness of solutions and services
• Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.

Strategic business development and sales for a distributor of digital workflow and broadcast production solutions. Supported manufacturers and resellers at events and tradeshows within the UK and Europe, through engaging training presentations and demonstrations.

• Collected customer and market feedback and reported information to company leadership.
• Carried out sales visits to current and prospective customers.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Engaged with stakeholders to build relationships and brand awareness.