Victoria Fadahunsi
STOCKTON,Durham
Summary
Accomplished Customer Service Representative of 10 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Project Manager
PCP LTD
STOCKTON-ON-TEES, CLEVELAND
10.2022 - 06.2023
- Defined risk profiles for each project and prepared contingency plans to minimise business risk.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Acted as single point of contact for customers and internal stakeholders.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Documented appropriate project plans and controls in line with change lifecycle.
- Prepared project performance reports with statistics and newly researched information.
- Managed workforce planning, compiling information for informed decision-making.
Customer Service Advisor
Goldglow organic skincare
Abeokuta, Ogun state
12.2019 - 07.2021
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Registered and updated accurate customer information on database.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
Secretary
Ogun state properties and investment cooperation
Abeokuta, Ogun state
10.2018 - 11.2019
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Updated files and records with precise system navigation.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained accurate and up-to-date databases containing confidential information.
- Screened telephone calls and forwarded to appropriate departments.
- Received and placed telephone calls to clients and prospective clients.
- Improved information flow, introducing new software to facilitate distribution of correspondence, reports and minutes.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Assistant Manager, Customer Service
His grace Argo allied company
Ilora, Oyo, oyo state
02.2012 - 03.2014
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Helped with the company's online advertisement sales platform and social media marketing units
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Took calls and escalated complex inquiries to appropriate members of staff.
- Educated clients on benefits and features of company products.
Education
MSc project management ( Advanced practice) - project management
Teesside University
Middlesbrough 09.2021 - 07.2023
Bachelor of Science - Quantity surveying
university of Ilorin
Kwara state 04.2014 - 08.2018
Higher National Diploma - Business Administration
KP
Kwara state 01.2011 - 12.2013
Skills
- Interdisciplinary collaboration
- Compliance understanding
- Technology integration
- Training and development
- Vendor sourcing
- Proposal creation
- Sales enquiry handling
- Social media management
- Telephone skills
- Written and verbal communication skills
- 80 wpm typing speed
- Outstanding customer service
- Bilingual customer support
- Data acquisition
- Team management
- Customer loyalty building
Languages
English
Fluent
Timeline
Project Manager
PCP LTD
10.2022 - 06.2023
MSc project management ( Advanced practice) - project management
Teesside University
09.2021 - 07.2023
Customer Service Advisor
Goldglow organic skincare
12.2019 - 07.2021
Secretary
Ogun state properties and investment cooperation
10.2018 - 11.2019
Bachelor of Science - Quantity surveying
university of Ilorin
04.2014 - 08.2018
Assistant Manager, Customer Service
His grace Argo allied company
02.2012 - 03.2014
Higher National Diploma - Business Administration
KP
01.2011 - 12.2013
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