Vicky Tran
Headcorn,Kent
Summary
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive and high quality work even in busy, pressured environments. Interested in finding other industries to immerse myself into and develop skills further.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Service advisor
Toyota
Ashford, Kent
2023.07 - Current
- Documented all services provided, maintaining comprehensive records.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Built rapport with customers, enhancing long-term relationships.
- Temporarily took on the additional role of Workshop Controller which added responsibilities such as:
- Prioritising workload effectively during busy periods, ensuring no disruption in the service provision process.
- Enhanced workshop efficiency by implementing improved management practices.
- Improved customer satisfaction levels through timely completion of vehicle repairs and maintenance tasks.
- Coordinated with technicians to ensure high-quality services provided to customers.
- Coordinated with technicians to ensure quality of service.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Booked appointments and managed vehicle drop-off pick-up.
Apprentice service advisor
Lexus
Maidstone, Kent
2022.11 - 2023.07
- Kept up-to-date on latest industry trends, improved knowledge base.
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Ensured top-notch customer experience through courteous service.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Gained proficiency in industry-specific software tools such as:
- Drive
- EMAC
- RTC
Beauty Ambassador
BareMinerals (Debenhams)
Oxford Street, City of London
2016.04 - 2020.02
- Represent the brand, maximise the sales.
- Customer service enquiries.
- Achieve personal sales goals on a daily basis.
- Visual Merchandiser for the counter.
- Educated customers on product ingredients for informed choices.
Beauty Consultant
Superdrug
The Strand
2015.04 - 2016.04
- Organizing inventory in the stock room.
- Stocking and refilling makeup on stands.
- Customer service enquiries.
Education
NVQ Level 2 - Retailer
ProVQ
Derby 2022.11 - 2024.05
NVQ Level 3 - Hair and Beauty
South Thames College
2013.09 - 2016.07
GCSE - 8 GCSE B-C Including English, Maths, Science, BTEC Physical Education, Additional GCSE – Equality and Diversity, Health and Nutrients
Deptford Green School
2007.09 - 2013.06
Skills
- Understanding of safety protocols
- Customer invoice management
- Keen to develop new skills
- Up to date with industry trends and new tech
- Customer Service
- Proficient in data entry
- Customer retention
- Service quote generation
- Understanding workshop processes
- Complaint resolution
- Customer invoice management
Custom
- In my free time, I enjoy doing hair and makeup and developing my knowledge by experimenting different looks.
- I practice lots of things associated with beauty like massaging, nails etc.
- In addition I am also into fashion I spend time styling out different types of clothes.
- I also like to travel with friends and family, and socialising with new people.
References
References available upon request.
Timeline
Service advisor
Toyota
2023.07 - Current
Apprentice service advisor
Lexus
2022.11 - 2023.07
NVQ Level 2 - Retailer
ProVQ
2022.11 - 2024.05
Beauty Ambassador
BareMinerals (Debenhams)
2016.04 - 2020.02
Beauty Consultant
Superdrug
2015.04 - 2016.04
NVQ Level 3 - Hair and Beauty
South Thames College
2013.09 - 2016.07
GCSE - 8 GCSE B-C Including English, Maths, Science, BTEC Physical Education, Additional GCSE – Equality and Diversity, Health and Nutrients
Deptford Green School
2007.09 - 2013.06