Heath Porter
Ribbleton, Preston,Lancashire
Summary
I am a hard working individual who enjoys working in a practical way and is not afraid to get my hands dirty. I am a very clean and tidy person by nature and this is reflected in my cars, home, clothing etc and I enjoy keeping things in an orderly fashion. I am a confident communicator who likes talking to people of all levels and building up relationships with them. I have a good all round standard of education and I am always keen to continue with my learning.
Overview
14
14
years of professional experience
Work history
Service advisor
Stellantis and you
Preston , Lancashire
2025.03 - Current
- Coordinated with technicians to ensure quality of service.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Streamlined service processes to increase efficiency.
- Delivered excellent customer service by understanding and meeting their requirements.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Improved customer satisfaction by providing timely and accurate information.
- Responded to customer requests with friendly, knowledgeable service and support.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Collaborated with service technicians to order parts for customers.
- Booked appointments and managed vehicle drop-off pick-up.
- Tested cars to determine accuracy of repairs.
- Upsold products and services to customers to complement orders.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Placed customer orders, providing guidance on product delivery timeframes.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Built rapport with new and existing customers to boost client retention.
- Delivered high sales performance within budget to strict deadlines and targets.
Car Valet
Direct Valeting
Preston
2016.01 - 2025.03
- In my role as a car valet, I work at different locations cleaning new dealership and used cars. My responsibilities include:
- Cleaning and washing cars using high-pressure hoses
- Cleaning windows, wheels, door handles and mirrors, interiors as required
- Hovering and shampooing upholstery and carpets as required by the client
- Waxing and polishing cars as required and sometimes use cutting compound to remove minor scratches and blemishes
- Using different products for areas of the car Inc. gels and other finishes to bumpers/trim
- Steam cleaning engine bays, and wheel arches as required
- Paint correction using machine polisher
- Stripping and refitting seats, Carpets, Dash components.
Panel Beater/MET Technician (Apprentice)
Howard Basford
Accrington
2014.01 - 2016.01
- Removing damaged panels or parts to repair at a workbench
- Smoothing out minor dents in panels with a ‘dolly’ hammer and other tools
- Fitting new panels where the damage is too great for repair
- Filling minor dents with resin, body filler and other compound fillers
- Welding plastic bumpers using plastic fillers
- Repairing car structure (chassis) using Jig Alignment and pullers
- Using industry-leading wheel alignment systems for dealerships and body shops
- Replacing mechanical parts ie, drive shafts, steering columns, wheel bearings etc...
Panel Beater/MET Technician (Apprentice)
Perry’s Body shop
Preston
2013.01 - 2014.01
- Removing damaged panels or parts to repair at a workbench
- Repairing car structure (chassis) using Jig Alignment and pullers
- Refit and removal of electrical components
- Use of diagnostics machine to diagnose faults
Shop Assistant/Sales
Radio Racers
Leyland
2012.01 - 2014.01
- I previously worked in a model engineering shop (Radio Racers), in Leyland. I worked there for approx. two years. This consists of repairing Radio Controlled cars, tuning model engines, ordering parts and communicating with distributors. My role also encountered dealing with customers.
Education
Maths, Science, English, General Studies, ICT
Longridge High School
Longridge, PrestonSkills
- Understanding of safety protocols
- Knowledge of crm software
- Data entry proficiency
- Technical literacy
- Understanding workshop processes
- Knowledge of vehicle parts
- Automotive repair understanding
- Technical proficiency
- Warranty administration
- Automotive terminology
- Repairs scheduling
- Service history analysis
- Vehicle maintenance expertise
- Customer Service
- Payment Processing
- Data Entry
- Microsoft Office Suite
- Billing procedures
- Report generation
- Service estimates
- Kerridge ERP software
- 1link Service Network software
- After-sales service
- Technical support
References
- Shaun, Reeve, 07792938834, Radio Racers
- Anthony, Shuttleworth, Perry’s Body Shop, Preston
Timeline
Service advisor
Stellantis and you
2025.03 - Current
Car Valet
Direct Valeting
2016.01 - 2025.03
Panel Beater/MET Technician (Apprentice)
Howard Basford
2014.01 - 2016.01
Panel Beater/MET Technician (Apprentice)
Perry’s Body shop
2013.01 - 2014.01
Shop Assistant/Sales
Radio Racers
2012.01 - 2014.01
Maths, Science, English, General Studies, ICT
Longridge High School