Vicky Moore
Norwich, Tunstead,Norfolk
Summary
I am a Committed professional with focus on providing emergency medical care and support in high-stress environments. I can achieve positive outcomes in critical situations through high levels of situational awareness, quick decision-making skills and ability to perform under pressure. Emphasis on patient-centred care and teamwork contributes to successful delivery of pre-hospital treatment and transport.
I am compassionate, caring, respectful and dedicated to provide the best support and care to the best of my ability.
Overview
29
29
years of professional experience
Work history
Ambulance emergency care assistant
Meds pts
Weasenham , Norfolk
2024.08 - Current
- Handled non-emergency transfers efficiently between hospitals or other healthcare facilities.
- Provided emotional support to distressed individuals during emergencies, promoting positive mental health.
- Completed detailed reports on each job attended, providing valuable information for future reference.
- Assisted in lifting patients into ambulances using appropriate manual handling techniques to prevent injury.
- Maintained patient's comfort and safety by observing and responding to their needs.
- Adhered strictly to all health and safety regulations ensuring safe operations at all times.
- Liaised closely with healthcare professionals for improved patient outcomes.
- Collected and recorded vital signs data from patients, aiding accurate diagnosis and treatment plans.
- Prepared patients for transportation by stabilizing them on stretchers or securing wheelchairs as needed.
- Continued professional development through regular training sessions, staying up-to-date with latest practices.
- Ensured essential cleanliness of ambulance interior to provide safe environment for patients.
- Administered basic medical care to patients in emergency situations for immediate relief.
- Demonstrated strong teamwork whilst working alongside paramedics during critical incidents.
- Delivered excellent patient-focused care whilst transporting them to hospital facilities.
- Dealt professionally with challenging behavior's in stressful situations maintaining calm demeanor.
- Performed daily visual inspection of ambulances for defects and damage.
- Responded to emergency and non-emergency patient transport situations.
- Drove and parked vehicles safely to uphold personal and patient safety.
Support care worker
Nansa disability centre
Norwich, Norfolk
2022.08 - 2024.08
- Promoted patient independence through encouragement and guidance in performing tasks.
- Assisted clients with daily activities for improved quality of life.
- Calmly managed occasional outbursts or difficult behaviour from clients exhibiting excellent crisis management skills.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Helped organize engaging recreational activities to enhance social skills of patients.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Maintained clean, safe environment for patients' comfort and safety.
- Assisted in all aspects of personal hygiene, prioritizing patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Met needs of clients with learning difficulties and handled challenging behaviour.
- Prepared tasty and healthy meals to meet dietary requirements.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Prioritized person-centred care to maximize independence for clients with dementia and limited mobility.
- Built meaningful rapport with service users with range of conditions.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Listened to clients' current struggles to signpost relevant support.
Sign Language Personal Support Worker
Wayne swatman
Norwich, Norfolk
2012.08 - 2022.08
- Participated in regular team meetings, enhancing quality of care provided.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented client behaviour, activities and development, aiding appropriate care plan management.
- Promoted personal wellbeing and independence, building clients confidence through social and community interaction.
- Provided support in social, physical and emotional areas to assist client with integration into local community.
- Empowered individual to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided communication support by one to one British sign language interpretation
- Handled challenging behaviour calmly, maintaining peaceful environment for client.
- Promoted dignity and respect whilst caring for patients with diverse needs.
- Advocated on behalf of clients when liaising with other professionals, protecting their rights and interests.
- Utilised excellent communication skills for better understanding between staff and patients.
- Safely transported and accompanied clients to appointments and activities.
Home care assistant
Hethersett hall
Hethersett , Norfolk
1996.09 - 2000.08
- Administered prescribed medication to patients, ensuring their health and well-being.
- Collaborated efficiently with other healthcare professionals to ensure comprehensive care plan.
- Increased patient comfort by providing personal care services such as bathing and grooming.
- Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
- Facilitated better sleep patterns through assistance in bedtime routines.
- Prepared nutritious meals to promote healthier diet among elderly patients.
- Regularly updated family members on client's condition, fostering trust and transparency.
- Demonstrated empathy towards needs of elderly, promoting dignity at all times.
- Maintained clean surroundings, promoting healthy living space for elderly clients.
- Enhanced client mobility with appropriate physical exercises designed for seniors.
- Adhered strictly to confidentiality principles regarding patient information and records.
- Assisted in daily personal care routines for improved patient wellbeing.
- Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
Education
Qualsafe Level 4 - First Response Emergency Care
Hellsdon Ambulance Station
Norwich 10.2023
GCSE Grade D - Maths
Norwich City College
Norwich 09.2023
FAQ level 3 - First responders on scene
Hellsdon ambulance station
Norwich 08.2021
GCSEs Grade C - English Language
Norwich City College
Norwich 06.2018
NVQ Level 6 - British Sign language
Signature
London06.2017
NVQ Level 3 - Sign language level 3
Cambridge college
Cambridge 10.2013
Certificate of Higher Education - Sign language level 2
Deaf centre
Norwich 10.2008
Certificate of Higher Education Level One - British Sign Language
Norwich Deaf Centre
Norwich03.2007
Merit - GNVQ Health And Social Care
Norwich City College
Norwich 08.1996
Skills
- Patient confidentiality understanding
- Cardio pulmonary resuscitation certification
- Prioritizing urgencies
- Dependability and reliability
- Wound dressing
- Medical equipment usage
- Composure under pressure
- Vital signs monitoring
- Basic Life Support Certification
- Clinical handovers
- Compassionate communication
- Decision making under pressure
- Medical equipment operation
- Basic wound care
Languages
British Sign language
Intermediate
B1
Timeline
Ambulance emergency care assistant
Meds pts
2024.08 - Current
Support care worker
Nansa disability centre
2022.08 - 2024.08
Sign Language Personal Support Worker
Wayne swatman
2012.08 - 2022.08
Home care assistant
Hethersett hall
1996.09 - 2000.08
Qualsafe Level 4 - First Response Emergency Care
Hellsdon Ambulance Station
GCSE Grade D - Maths
Norwich City College
FAQ level 3 - First responders on scene
Hellsdon ambulance station
GCSEs Grade C - English Language
Norwich City College
NVQ Level 6 - British Sign language
Signature
NVQ Level 3 - Sign language level 3
Cambridge college
Certificate of Higher Education - Sign language level 2
Deaf centre
Certificate of Higher Education Level One - British Sign Language
Norwich Deaf Centre
Merit - GNVQ Health And Social Care
Norwich City College