Leah Bromley
Spennymoor,United Kingdom
Summary
Dedicated healthcare professional with a strong focus on patient-centred, compassionate care. Demonstrates adaptability in emergencies and resilience under pressure, ensuring high-quality outcomes. Possesses excellent communication skills and a proactive learning attitude, facilitating focused decision-making in complex situations. Committed to continuous professional development with a goal to enhance patient outcomes through innovative practices.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Ambulance Emergency Care Assistant
North East Ambulance Service
Crook, Durham
11.2021 - Current
- Assisting the lead clinician to provide basic and advanced medical interventions to patients in emergency and urgent situations.
- Collected and recorded vital signs data from patients, aiding accurate diagnosis and treatment plans.
- Completed detailed reports on each job attended, providing valuable information for hospital handover and future reference.
- Dealing professionally with challenging behaviours in stressful situations maintaining calm demeanour.
- Provided emotional support to distressed individuals and their loved ones in their time of need.
- Attended CPD events in order to learn new skills and excel in my career.
Customer Service Advisor
Connection Flooring
Bishop Auckland, Durham
02.2021 - 11.2021
- Assisted clients in selecting appropriate flooring materials based on their lifestyle and budget needs.
- Utilised advanced tracking systems to monitor real-time location of delivery vehicles resulting in improved transparency and customer satisfaction.
- Managed large volume of inbound calls for efficient customer service.
- Communicated efficiently with clients and suppliers via email, telephone and webchat.
Customer Service Advisor
ScottishPower
Remote
08.2020 - 12.2020
- Resolved customer queries proactively, ensuring complete satisfaction.
- Handled payment transactions securely, ensuring financial integrity.
- Promoted special offers or discounts effectively during client interactions, driving increased sales volumes.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
Warehouse Associate
Amazon
Darlington, Durham
04.2020 - 08.2020
- Improved staff knowledge and skills with hands-on training techniques.
- Improved warehouse efficiency by maintaining cleanliness and orderliness.
- Implemented warehouse policies effectively, enhancing overall operational performance.
- Enhanced operational efficiency with proper storage of items in designated areas.
Customer Service Advisor
Wave Utilities
Durham, Durham
07.2019 - 03.2020
- Built and maintained rapport with business owners who used our services to supply water to their buildings.
- Efficiently explained complex metering bill charges and breakdowns.
- Coordinated with wholesalers for emergency restoration of water supply.
- Processed and recorded customer payments accurately.
- Managed multiple contact channels simultaneously, including telephone, email and webchat.
Complaints Handler
Npower
Houghton-Le-Spring, Durham
10.2017 - 06.2019
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
- Adhered strictly to regulatory guidelines set by the Financial Ombudsman during all stages of complaint processing.
- Investigated and tracked all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Utilised active listening skills to empathise with clients' struggles.
- Ensured debt resolution by developing tailored payment plans for clients.
Customer Sales Assistant
Boots the Chemist
Durham, Durham
10.2015 - 12.2017
- Assisted customers to make informed purchasing decisions.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Performed accurate inventory checks for continual stock availability.
- Processed transactions, ensuring accuracy at all times.
- Processed returned or exchanged items and provided refunds to customers.
- Performed daily opening and closing functions and inventory management.
- Adapted to and provided cover in multiple departments during busy periods
Education
Diploma of Higher Education - Ambulance Emergency and Urgent Care Support
North East Ambulance Service NHS FOUNDATION TRUST
Newcastle upon Tyne 01.2024 - 04.2025
Diploma of Higher Education - Ambulance Support Worker (Emergency, Urgent and Non Urgent)
North East Ambulance Service NHS Foundation Trust
Newcastle upon Tyne 11.2021 - 10.2023
Diploma of Higher Education - Care Certificate
North East Ambulance Service NHS Foundation Trust
Newcastle upon Tyne 11.2021 - 12.2021
Diploma of Higher Education - Ambulance Patient Care: Non-Urgent Care Services
North East Ambulance Service NHS Foundation Trust
Newcastle upon Tyne 11.2021 - 11.2022
GCSEs - GCSE
Whitworth Park
Spennymoor, Durham 09.2010 - 06.2015
Skills
- Adaptability in emergencies
- End-Of-Life care sensitivity
- Focused decision making
- Resilience under pressure
- Proactive learning attitude
- Patient centred care
- Excellent communication skills
- Friendly and compassionate
Hobbies & Interests
I am an avid green finger and currently reside in an ever growing jungle of a house with all my weird and wonderful plants surrounding me. Amongst the leaves you'll find my two lovely cats, Kuzco & Kronk, who often enjoy a snuggle when they're not lazing in the sun or hosting some kind of kitty fight club with each other in the living room.
I myself am learning to embrace my creative side and have recently found a love for playing the guitar, I find it really helps me to unwind after a busy day. When I'm not covered in dirt or in my groove, I like to get crafty by using my nans sewing machine that she passed down to me; I've saved a lot of clothes from going the journey by being able to alter and refashion them into something new!
Timeline
Diploma of Higher Education - Ambulance Emergency and Urgent Care Support
North East Ambulance Service NHS FOUNDATION TRUST
01.2024 - 04.2025
Ambulance Emergency Care Assistant
North East Ambulance Service
11.2021 - Current
Diploma of Higher Education - Ambulance Support Worker (Emergency, Urgent and Non Urgent)
North East Ambulance Service NHS Foundation Trust
11.2021 - 10.2023
Diploma of Higher Education - Care Certificate
North East Ambulance Service NHS Foundation Trust
11.2021 - 12.2021
Diploma of Higher Education - Ambulance Patient Care: Non-Urgent Care Services
North East Ambulance Service NHS Foundation Trust
11.2021 - 11.2022
Customer Service Advisor
Connection Flooring
02.2021 - 11.2021
Customer Service Advisor
ScottishPower
08.2020 - 12.2020
Warehouse Associate
Amazon
04.2020 - 08.2020
Customer Service Advisor
Wave Utilities
07.2019 - 03.2020
Complaints Handler
Npower
10.2017 - 06.2019
Customer Sales Assistant
Boots the Chemist
10.2015 - 12.2017
GCSEs - GCSE
Whitworth Park
09.2010 - 06.2015
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