Vicki Welch

Support learning and development for children through daily class practice.
Solve classroom problems by identifying needs and applying practical solutions.
Coordinate with teachers, support staff, and regularly communicate with parents.
Cover EYFS, KS1, and KS2 learning plans and activities.
Join residential trips and run after-school clubs for children.
Drive the school mini bus to transport children safely.

• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.

• Resolved customer complaints and queries across telephone and email channels.
  Achieved NVQ Level 2 and Level 3 in customer services during my employment.
  Provided exceptional customer support by troubleshooting issues and advising customers.