Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
Affiliations
Personal Information
Timeline
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Veronika Cerna

Veronika Cerna

Birmingham,UK

Summary

Dedicated professional with expertise in stock management, proficient in the use of Microsoft Word, Excel and Outlook. I am skilled in team building and problem-solving. Demonstrated ability to streamline operations and enhance productivity through effective stock management strategies. Committed to fostering collaborative team environments and resolving complex issues efficiently.

Dedicated booking clerk highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Maternity Leave

Birmingham, West Midlands
06.2022 - 04.2025

Booking Clerk

Draexlmaier
Solihull
08.2013 - 06.2022
  • Knowledge of inventory systems and methods
  • I have to be able to cover different areas of Warehouse
  • Analyse material movements to locate parts, serial number
  • Checking and counting staff from suppliers
  • Printing labels and medias
  • Working in Host
  • Perform inventory count, stock material in the appropriate locations
  • Generate shipping documentation
  • Stock process - handle delivery and sorting process
  • Performs receiving quality inspections

Quality product Administrator

Minor Weir and Willis
Birmingham, West Midlands
03.2013 - 08.2013
  • Supporting all Services for our customers including information about quality of a products, processing information from suppliers to customers, checking a paperwork from pack house about a process and ensure the labels on all products are correct
  • Checking paperwork from pack house
  • Checking a labels on products
  • Filling information about all products to spreadsheets for customers
  • Checking information about a products from farmers
  • Highly efficient in the use of Microsoft Outlook, Excel and Word

Booking Clerk

Minor Weir and Willis
Birmingham, West Midlands
01.2012 - 03.2013
  • In my time spent at 'MWW' I had been in charge of quality of goods and correct labels
  • My role consisted of checking and packing goods
  • Packing on the production line
  • Labelling products
  • Operating machinery
  • Checking quality of products
  • Checking quality of labels on products

Complaints Administrator

ZFP Group
Breclav
10.2006 - 10.2011
  • In my time spent at 'ZFP Group' I had been in charge of our clients and commercial agents
  • My role was consisted of: communication with clients, commercial agents, business partners and Czech Nationality Bank
  • Sorting out a problems of insurance policy
  • Checking Terms and Conditions of insurance policy and awarding penalty for breach agreement for incorrect insurance policy
  • Incoming calls from clients, commercial agents, business partners and Czech Nationality Bank
  • Creating a letters to customers, commercial agents and business partners
  • Solution of complaints from clients and business partners
  • Solution of complaints with Czech Nationality Bank
  • Pay out of commissions to commercial agents
  • Working with HelpDesk
  • Extraordinary payment of commission
  • Awarding penalty to commercial agents
  • Proficient in Excel and Microsoft word
  • Scanning documents

Education

Certificate of Higher Education - Marketing

College of fashion and Fashion Retail Academy
Straznice, Czech Republic
09.2002 - 05.2006

Skills

  • Customer Service
  • Microsoft Word, Excel and Project
  • Microsoft Outlook
  • Knowledge of Canva

Certification

Driving Licence, 05/01/08, Present

Languages

English
Fluent
Czech
Native
Slovak
Fluent
Polish
Fluent
German
Elementary

Custom

Certificate of Higher Education

Affiliations

  • Skiing
  • Mountain Biking
  • Travelling
  • Cooking
  • Self Educating

Personal Information

  • Total Experience: 5
  • Industry: Marketing

Timeline

Maternity Leave

06.2022 - 04.2025

Booking Clerk

Draexlmaier
08.2013 - 06.2022

Quality product Administrator

Minor Weir and Willis
03.2013 - 08.2013

Booking Clerk

Minor Weir and Willis
01.2012 - 03.2013

Complaints Administrator

ZFP Group
10.2006 - 10.2011

Certificate of Higher Education - Marketing

College of fashion and Fashion Retail Academy
09.2002 - 05.2006

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Veronika Cerna