Verity Groves

During my time with Bristol airport, in the control centre, I have gained valuable experience working a high-pressure safety critical environment, it is an a administrative and reactive role dealing with the ongoing running of the airport and things that my go wrong along the way and being able to problem solve efficiently and effectively. It requires clear, consistent communication with high attention to detail and the ability to take in information constantly and reacting to it with the next steps needed.

I can take over 100’s of call everyday from minor issues to emergency line calls, this can be anything from a passenger breach or an aircraft emergency, this has refined my attention to detail making me hyper aware of the importance of all the information of the ongoing issue, this is a skill that helps me understand what’s going on at every point and what I may need to assist in coordinating going further, it has also been helpful to other departments working within the airport that need to understands what happened when and I can provide all that information easily after it has been stood down.

• High conflict resolution in high pressure, critical environments
• Full knowledge of emergency plans and what to do as an on-foot responder and as someone enacting the emergency plan from the control centre
• Assertive communication between staff personnel, passengers and colleagues
• Able to remain composed and clear decision making in high pressure fast paced environments

• Managing and maintaining passenger, colleague and crew safety at all times during an aircraft turn.
• Correctly populating and completing legally required documentation.
• Working in time-sensitive and secure environment.
• Remaining aware of surroundings at all times and ascertaining when assistance or attention is required.

• I worked with children aged 4-10, providing a safe and friendly space to explore their identity and creativity.
• Supervised outdoor play, monitoring six children, always risk-assessing, making sure they were in a safe environment, and not being harmful to themselves or to others.
• Modelled appropriate behaviour, managed antisocial interactions quickly to diffuse the situation, and made sure to communicate the situation to parents at collection.
• I also had to intervene in instances of anti-social behaviour and teach children behavioural management techniques to help prevent future occurrences.

• Assisted and liaised with customers determining needs and recommendations.
• Encourage customer loyalty by building positive rapport with regular customers.
• Assisted customers to select products best suited to their tastes, style,
  and needs including allergy's and intolerances.
• I established and nurtured effective relationships with customers, colleagues, and store management.

• I assisted with aggressive dogs by remaining calm and quickly acting on instructions given to me by my manager to ensure no harm came to the dog or work personnel.
• Assessed and treated animals with skin, tick, and flea conditions with appropriate medicated products.
• Greeted dogs at the salon with warmth and enthusiasm, providing additional reassurance to nervous pets.
• Kept dogs safe by remaining alert to environmental changes.