Vera Pasat

• Improved staff productivity with effective delegation of tasks.
• Provided regular feedback to team members for continuous improvement in performance standards.
• Ensured high-quality service with a 98% compliance rate through consistent monitoring of employee performance.
• Maintained a safe and organised workspace adhering to company safety protocols.
• Improved team productivity by 25% by implementing efficient workflow strategies.
• Delegated tasks to 20-25 team members appropriately based on individual capabilities, optimised overall output.

• Led PM shift operations in a high-volume Delivery Station, managing 1,000+ daily shipments (2,500 peak) with 99.5% dispatch accuracy.
• Supervised a team of 15+ associates, improving productivity by 12–15% through effective leadership, coaching, and performance management.
• Monitored real-time delivery routes and managed Amazon Flex Same Day dispatch, reducing delays and improving delivery performance by 15%.
• Owned the Late Delivery metric, conducting weekly deep dives and implementing action plans that reduced late deliveries by 20%+.
• Took ownership of carry-over volume from AM shift (up to 150+ parcels daily), successfully re-planning and dispatching via Same Day Flex, improving same-day recovery rate by 25% and minimising customer impact.
• Coordinated outbound operations including 8+ daily departures, improving loading efficiency and dispatch timelines by 18%.
• Drove continuous improvement initiatives, increasing operational efficiency by 10–20% across workflows.
• Performed root cause analysis on performance gaps, reducing recurring operational issues by 30%.

• Motivated team through providing hands-on practical support to all members of staff on duty.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Built customer retention and satisfaction by delivering top-quality service.
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines by processing 5000 per hour.

• Efficiently processed 500–800+ returned parcels per shift, ensuring timely and accurate handling of high-volume returns.
• Managed damaged goods, coordinating proper disposal while minimizing loss and operational disruption
• Organized and stowed rejected parcels for return to Fulfilment Centres, optimizing warehouse flow.
• Also have been in charge of same day process and making sure that same day runs smoothly by upskilling SAs on correct stowing process and making sure that same day sort compliance is at 100%.
• Always welcome to learning opportunities.
• Keen on further developing opportunities.

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets by 98%.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Cleaned and tidied work areas to meet inspection requirements.
• Stored products in appropriate storage areas to maximise space within warehouse.

• Programmed and maintained parcel sorting machine daily.
• Operated scanner device, inputting mail items for tracking.
• Coordinated inventory controls and oversaw stock locations.
• Loaded and unloaded lorries, working fast with team to meet goals.
• Processed high-volume shipments to meet productivity targets.
• Consolidated sorted mail in staging bay, improving efficiency of loading operations.
• Sorted over 2 000 mail items daily, including parcels and envelopes.

As an Inventory Administrator, I was responsible for:

• Being the main point of contact for personnel within the company and external parties.
• Have been in charge for managing the correspondence and the communications of the organisation such as phone calls, post and emails.
• Maintaining and organising the company records.
• Training new employees and supervising the other administrative personnel.
• Providing administrative support to the team.
• Blocked and faced-up products on shelves and displays to meet visual merchandising standards.
• Investigated missing items, discrepancies and losses.
• Liaised between purchasing and store teams to resolve stock issues.
• Maintained neat and clean store areas in line with health and safety policies.
• Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
• Receiving up to 10 orders a day from different countries.

• Operated hand scanners to accurately track shipment progression.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Utilised problem-solving skills to reduce or eliminate unnecessary company expenses.
• Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
• Managed time effectively to meet deadlines.
• Adapted to new situations and learned new skills quickly.
• Training up to 8 new employees.

• Understanding the role of a supervisor;
• Communicating effectively;
• Preventing and resolving conflicts;
• Leading and working with teams;
• Planning and managing the work by achieving 100% business goal;
• Delivered high level process training to Seasonal Associates;
• Enforced Health and Safety policies;
• Provided feedback and coaching.
• Delivered high-quality results within budget and timeframe targets.
• Increased customer satisfaction by resolving issues.
• Delegated tasks efficiently to ensure timely completion of workload.