VENKATA NARSIMHA ADITYA TAMIRISA
Liverpool
Summary
Accomplished professional with extensive experience in customer service, sales, and account management. Proven track record of achieving 100% sales targets at BT Group through consultative selling and maintaining high service standards. Expertise in handling high-volume customer interactions and converting enquiries into revenue opportunities as Night Reception Manager at YHA England & Wales, resulting in a 15% increase in paid services uptake. Successfully managed relationships with over 80 healthcare organisations as Sales & Account Manager at Mannar Enterprises, generating over £500,000 in sales. Skilled in complaint resolution, CRM systems, negotiation, and data analysis. Committed to enhancing customer satisfaction and driving business growth through strategic solutions. Empathetic Customer Service & Sales Representative with an MBA in Consulting and Corporate Finance. Achieved 100% of monthly sales and product attachment targets through consultative selling. Built strong rapport and managed objections effectively, maintaining a 75% conversion rate while protecting the customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Representative
BT Group
Liverpool
01.2026 - Current
- Handle 500–600 inbound customer enquiries per month, identifying customer needs and recommending tailored broadband, mobile and TV solutions while maintaining excellent service standards.
- Consistently achieve 100% of monthly sales and product attachment targets through consultative selling, earning performance-based incentives each month.
- Build rapport quickly, manage objections effectively and collaborate across teams to achieve a 75% conversion rate every month while protecting the customer experience.
- Managed a high-volume workload in a fast-paced contact center environment while maintaining accuracy, compliance and quality standard and ranked among the consistent performers within the team.
Night Reception Manager
YHA England & Wales
02.2024 - Current
- Handled 40–70+ customer interactions per shift including enquiries via phone, email and face to face, ensuring fast resolutions and identifying upselling opportunities.
- Converted service enquiries into revenue opportunities by understanding guest needs, tailoring suggestions and delivering clear, persuasive communication, resulting in higher uptake of paid services by 15% and stronger guest satisfaction.
- Built strong rapport with diverse guests by implementing a 3 step rapid resolution model during high-pressure night shifts, using active listening and converting complaints into business opportunities, which reduced dissatisfaction among guests, improved guest loyalty, and boosted repeat bookings by 20%.
Sales & Account Manager
Mannar Enterprises
12.2017 - 08.2023
- Managed relationships with 80+ hospitals and healthcare organizations, acting as a trusted point of contact for client needs.
- Generated over £500,000 in sales through consultative selling, relationship management and proactive account development.
- Handled quotations, invoices, order management and payment follow-ups with accuracy and attention to detail.
- Resolved customer concerns and ensured high levels of client satisfaction.
Education
MBA - Consulting, Data Analytics & Corporate Finance
University of Liverpool
01-2024
B.Tech - Computer Science & Engineering
Skills
- Customer Service
- Complaint Resolution
- Account Management
- Financial Transactions
- Telephone Support
- Customer Retention
- CRM Systems
- Active Listening
- Negotiation
- Problem Solving
- Sales & Cross-Selling
- Microsoft Office
- Data analysis
Certification
Google Professional Data Analytics Certificate
Languages
Hindi
Advanced
C1
English
Advanced
C1
Telugu
Advanced
C1
Timeline
Customer Service & Sales Representative
BT Group
01.2026 - Current
Night Reception Manager
YHA England & Wales
02.2024 - Current
Sales & Account Manager
Mannar Enterprises
12.2017 - 08.2023
MBA - Consulting, Data Analytics & Corporate Finance
University of Liverpool