Venetia Campbell

Assisted in residential children's home with family contact.
Supported young people in daily activities while ensuring safety.
Followed procedures for updating risk assessments and care plans.

• Delivered tailored therapeutic interventions to improve client's quality of life.
• Managed challenging behaviours of clients, resulting in a safer environment.
• Escorted clients on external trips or appointments ensuring they received required services.
• Administered medication as per prescriptions ensuring correct dosage at the right times.
• Implemented safeguarding procedures diligently, fostering a secure environment.
• Maintained accurate records of client progress to ensure continuity of care.

• As a hairdresser at Gusto on Wigmore Street, I was responsible for all aspects of hairdressing, serving a diverse and discerning clientele in a vibrant central London salon. My role encompassed advanced colouring techniques, precision cutting, creative styling, and the delivery of bespoke treatments tailored to individual needs and trends. I thrived in a collaborative, fast-paced environment, continually updating my skills to remain at the forefront of the industry. My commitment to customer satisfaction and professional excellence was evident in the trust and loyalty developed with both new and returning clients, as well as my proactive contributions to a positive team dynamic.

• I held a position at Fowler35, located at 35 Windmill Street, where I was entrusted with all aspects of hairdressing for an exclusive, high-profile celebrity clientele. Working in this prestigious salon environment demanded impeccable attention to current trends, discretion, and elevated technical skill. I was responsible for advanced colour techniques, precision cuts, creative styling, and bespoke treatments tailored to each client's vision. The fast-paced, high-pressure atmosphere sharpened my ability to deliver exceptional results while fostering trust and maintaining the utmost professionalism with discerning clients.

• Provided support to young people in a residential care home setting
• Documented key sessions and assisted with preparation of weekly menus and activity schedules
• Accompanied by young people during family contact visits
• Prepared reports for incidents of missing from care and coordinated with Police and relevant Authorities
• Utilized computer software and spreadsheets, including Clear Care
• Booked appointments with medical professionals such as doctors, dentists, and opticians
• Adhered to safeguarding procedures and complied with relevant legislation for children and young people in residential care
• Participated in regular online and face-to-face training sessions
• Attended staff meetings
• Maintained daily records using software and logbooks
• Conducted training workshops focused on accident risk reduction for children in care and staff

• After my time as a support worker at Solace Care in North London, I transitioned into the role of Team Leader within a residential children's home. In this position, I was responsible for overseeing daily operations, supporting and guiding staff, and ensuring all care provided adhered to safeguarding policies, and relevant legislation. My duties included coordinating staff rates, facilitating training, conducting supervision meetings, and acting as a key point of contact between staff, young people, and external professionals to maintain a safe, nurturing environment tailored to the individual needs of each resident.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

• Supported call centre operations for BT NHS campaigns.
• Monitored email communications to collect and respond to customer complaints efficiently.
• Managed high-volume telephone enquiries to assist customers with their issues.

• Specialized in customer service for housing repairs, acting as the first point of contact for tenants and local authorities. Efficiently handled incoming inquiries by conducting thorough initial assessments and gathering essential information to ensure accurate case allocation. Prioritized workloads to guarantee urgent repairs were addressed promptly. Coordinated engineers' diaries with precision, routine cases to the most suitable specialist for repairs, voids, or gas certification, and maintained clear communication to keep

• Scheduled gas safety checks and repairs for council tenants by liaising with the void team and local council. Addressed customer inquiries and complaints, updated CRM records, managed engineers' appointments, on Northgate systems OData systems.

• In addition, provided dedicated support within a Special Educational Needs (SEN) school setting for both girls and boys aged 11–16. Utilized strong counselling and active listening skills to foster trust, encourage self-expression, and identify individual strengths and challenges. Developed and delivered tailored life coaching sessions focused on building resilience, self-esteem, and practical life skills, empowering young people to manage social, emotional, and academic obstacles with confidence. Worked collaboratively with teaching staff and families to ensure holistic support, while championing an inclusive environment where every student could thrive and achieve personal growth.

• Demonstrated comprehensive expertise in all aspects of hairdressing, including client consultation, precision cutting, colouring, styling, and specialized treatments for a diverse clientele. Provided tailored hair care solutions, recommended suitable products, and delivered exceptional customer service to ensure client satisfaction and retention. Maintained a clean, organized, and safe salon environment by adhering to strict hygiene and safety protocols. Stayed current on industry trends through ongoing professional development, attending workshops and courses to enhance technical skills and creativity. Managed client bookings maintained accurate records and effectively handled payments and product sales. Developed strong communication and interpersonal skills, fostering a welcoming atmosphere and building lasting client relationships.