Vatsala Singh
Milton Keynes
Summary
Growth-oriented MES Team Lead with 7.5+ years of experience in SAP solutions and related software and services. Extensive experience in the manufacturing domain with strong knowledge of both technology and business processes. Adept in team collaboration and strategic thinking, ensuring project goals are met with high quality. Proven track record in effective client engagement and stakeholder management, fostering strong relationships to ensure alignment, transparency, and successful project outcomes. Well versed with agile ways of working and fan of Jira. Agile certified professional with formal PMP® exam prep training; committed to leading and managing projects using both Agile and traditional methodologies.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical lead
HCL Technologies
Milton Keynes, Buckinghamshire
05.2024 - Current
- Client-Signify
- Analyzed and resolved real-time production execution issues in SAP DM, including dispatching and monitoring issues, order execution discrepancies, and DME issues.
- Worked closely with manufacturing teams to troubleshoot and optimize SAP DMI dashboards, KPIs, and analytics for better production visibility and decision-making.
- Conducted root cause analysis (RCA) for SAP DM/ SAP ME issues, working with onshore/offshore development teams to deploy fixes and enhancements.
- Optimised system performance through regular monitoring and proactive maintenance activities across multiple plants
- Offered technical advice and leadership to drive prompt, innovative solutions for SAP ME/MII issues.
- Conducted monthly governance calls with client-side Product Owner, leveraging ServiceNow dashboards to present team progress, highlight pending and ageing tickets to team, assess problem trends, and address potential SLA breaches.
- Championed implementation of Agile methodologies for improved workflow efficiency.
- Managed team of 13 personnel focused on implementing resolutions and updates.
- Built knowledge base to improve access to technical information for team.
- Managed vendor relations and negotiated contracts for optimal resource allocation and cost savings.
- Facilitated training sessions to upskill junior team members on SAP ME/MII/DMC
Technical Lead
HCL Technologies
United Kingdom
06.2023 - 04.2024
- Client- Westrock
- Worked as Implementation Analyst Lead for EFI Productivity Suite for print and packaging industry to implement complete digital suites including EFI Radius(ERP), Auto Count 4D(MES) and Printflow (scheduling tool) supporting quality and production modules during Leicester implementation.
- As part of implementation team, lead team of 10+ members to deliver successful go live at Leicester plant, by performing and helping team with pre cut over activities, gap analysis, operator training, resolving issues during pre-go live, hyper care and post hyper care for all modules from planning, shipping to quality.
- Identifying, analysing and documenting client business requirements and issues on site, delegating tasks to team members and follow up with respective stakeholders to ensure on time delivery.
- Coordinating with other teams and vendors to integrate new solution or optimizations based on customer requirements, serving as client application expert and ensuring there in zero escalation.
- Delivering advice, guidance and recommendations with client on system configuration and implementation of best practices.
- Created technical documentation for easier reference by colleagues.
Lead Engineer
HCL Technologies
Pune, India
06.2021 - 02.2023
- Client-Harman
- Responsible to identify root cause of issues and work on service requests
- Managing training/Knowledge-Transfer sessions of 5 resources and making them business ready
- Assigning tasks, reviewing performance and devising improvement plans or corrections of team members
- Providing support during server maintenance/patching activities by coordinating with other teams and ensuring server and application are up and accessible by performing sanity checks
- Day to day support activities, ticket handling and creating knowledge base articles for future reference, weekly calls and follow up with team members
- Responsible for customer satisfaction and generating and sending regular reports using scripts/tools/SQL queries.
Associate
Cognizant Technology Solutions
Pune, India
04.2019 - 06.2021
- Client-Philips
- Experience on all major versions of SAP ME which includes 15.2 and 15.3
- Worked as Functional Consultant with FAM's and Business Analysts for Reedsville plant in USA, where transducers were manufactured, did complete master data configuration and worked on issues which were reported during UAT
- Developed custom Production Operator Dashboards (PODs) based on specific requirements
- Business analyst for multiple sites responsible for solving issues reported during hyper care, which involved requirement gathering from business, analyzing, testing and replication of issues and documenting for future use within agreed SLA
- Responsible for giving Knowledge Transfer sessions to freshers and juniors on SAP ME, and issues encountered during hyper care
- Worked in deployment team as well which was responsible for quality and production deployments, after features were added to Global Templates via Installation qualification and preparation activities for it
- Taking pre-upgrade screenshots and post IQ execution was complete perform Sanity Checks to ensure system behaves in expected manner.
Programmer analyst
Cognizant Technology Solutions
Pune, India
12.2017 - 03.2019
- Client- Agilent
- As a fresher learnt about SAP ME, SAP MII and SAP MEINT and Configured SAP ME master data objects in production for 4 sites like Penang, Singapore, Torino and Waldbronn.
- Monitored queues for all 4 sites for any BAPI failures and errors and developed various SQL queries as per requirement.
- Debugged and optimized SAP MEINT Work Instruction Workflow in Waldbronn site.
Education
Bachelor of Technology: Information Technology -
KIIT UNIVERSITY
India 08.2013 - 05.2017
Skills
- SAP Manufacturing Execution (SAP ME)
- SAP Manufacturing Integration and Intelligence (SAP MII)
- SAP Digital Manufacturing Cloud ( SAP DMC)
- Manufacturing Execution System (MES)
- EFI Radius ERP Tool
- Printflow (Scheduling tool)
- Microsoft sql server
- Auto Count 4D
- Business Analysis
- Client Management
- Team Leader
- Project Management
- Agile Methodology
- Jira
- PMP
Certification
- SCM 780-Processes in SAP Manufacturing Execution
- Discovering SAP Digital Manufacturing- SAP Record of achievement
- Analyzing Manufacturing Data in SAP Digital Manufacturing Insights - SAP Record of achievement
- Configuring SAP Digital Manufacturing for Execution: Basic Data and Configuration
- Executing Processes for Discrete Industries in Digital Manufacturing
- PMP ATP Bootcamp 5 Day Cohort- PMI
- Prince 2 Foundation - Skillsoft
- Agile Foundations: Scrum Methodology -Skillsoft
- ITIL4 Foundation - Skillsoft
Timeline
Technical lead
HCL Technologies
05.2024 - Current
Technical Lead
HCL Technologies
06.2023 - 04.2024
Lead Engineer
HCL Technologies
06.2021 - 02.2023
Associate
Cognizant Technology Solutions
04.2019 - 06.2021
Programmer analyst
Cognizant Technology Solutions
12.2017 - 03.2019
Bachelor of Technology: Information Technology -
KIIT UNIVERSITY
08.2013 - 05.2017
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