Vatsal Rami
Watford,Hertfordshire
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Relationship Officer offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Mortgage administrator
Town and country mortgage services
Luton
07.2025 - Current
- Serve as the primary point of contact for mortgage clients, providing timely updates and support throughout the application process.
- Liaise daily with mortgage lenders and providers, chasing outstanding documents and ensuring smooth progression from applications through to offer and completion.
- Use industry-recognised mortgage processing software such as The Key.
- Support brokers and internal colleague with administrative tasks to keep the pipeline moving efficiently.
- Manage clients files with the utmost confidentiality and in accordance with GDPR.
Mortgage administrator
S & P Financial Management Limited
Pinner, Middlesex
08.2024 - 07.2025
- Working on Clients Fact Finds and chasing clients for outstanding documents
- Analysed clients' existing protection covers and mortgages to assess their needs and devise bespoke suitability reports.
- Draft Suitability letters and Provide comprehensive administrative support to mortgage brokers and advisers.
- Ensured compliance with financial regulations during all stages of the mortgage process.
- Oversee all compliance requirements, ensuring cases adhere to regulatory standards.
- Handle general enquiries from brokers, clients, and third parties promptly and professionally.
Customer Service Representative
ICICI BANK UK PLC
06.2023 - 05.2024
- Cultivated and maintained long-term relationships with clients to support account retention and growth.
- Managed a portfolio of high-value accounts, consistently meeting or exceeding targets for client retention.
- Utilised CRM systems to efficiently manage client information and track communication history.
- Ensuring requisite compliance with all applicable rules and regulations including specifically KYC , AML requirements in line with the policies and procedures of ICICI Bank
- Managing Operations and overall functioning of the bank systems like Finacle , icore , CRM , OmniFlow
- Processing Payments with extensive experience of working with SWIFT and CHAPS payments.
Customer Service Representative
Picasso stones
05.2022 - 06.2023
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Assisted customers with product complaints, logging issues for investigation and providing replacement items
- Handled phone, email and social media enquiries with consistent customer service across multiple channels and maintaining proper records of daily orders, stocks and invoicing
Customer Service Officer
Fincare small finance bank
India
09.2019 - 07.2020
- Answered general questions regarding navigation of the website as well as account information and assisted with maintenance on customer accounts
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Resolved complex customer complaints by analysing situations and offering practical solutions, enhancing overall satisfaction.
Education
Master of Science - International business (finance)
University of Portsmouth
01.2021 - 04.2022
Bachelor of Business Administration - Commerce (finance)
Mumbai university
Skills
- Customer Service
- Administrative support
- Relationship-building
- Creative problem solving
- Results oriented
- MS Office , PowerPoint , Outlook
- Sales and marketing strategy
- Public speaking
- Client Networking
- SWOT Analysis
Timeline
Mortgage administrator
Town and country mortgage services
07.2025 - Current
Mortgage administrator
S & P Financial Management Limited
08.2024 - 07.2025
Customer Service Representative
ICICI BANK UK PLC
06.2023 - 05.2024
Customer Service Representative
Picasso stones
05.2022 - 06.2023
Master of Science - International business (finance)
University of Portsmouth
01.2021 - 04.2022
Customer Service Officer
Fincare small finance bank
09.2019 - 07.2020
Bachelor of Business Administration - Commerce (finance)
Mumbai university
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