Vas Khan
Ashford,Surrey
Summary
As a highly qualified and enthusiastic individual, I bring a wealth of experience from a sales-driven customer service and administration environment. I have completed Level 3 in Education and Training and a Level 5 Certificate in Teaching ESOL from Trinity College. I recently completed the Level 2 Counselling Skills qualification. My five years of extensive Account Management experience have honed my hands-on approach towards customer service, enabling me to tailor each interaction to the client's/student's expectations and build a strong rapport. I have always been the first point of contact, aiming to project a positive image of the company through an exceptional, friendly, and professional manner. I currently have DBS Enhanced Clearance and am a First Aider in this current role.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Administrator Assistant
City College
Peterborough, Cambridgeshire
2025.09 - Current
- Experienced Customer Experience professional supporting adult learners across Vocational, ESOL, Maths & English, and leisure-based education programmes within a highly inclusive college environment.
- Skilled in managing learner enquiries, assessments, attendance, complaints, and safeguarding concerns, while providing empathetic support to diverse groups including asylum seekers, refugees, vulnerable adults, and learners with complex mental health and learning difficulties.
- Experienced in reception operations, back-office administration, email and telephone communications, and cross-department collaboration with tutors, safeguarding leads, and external agencies.
- Additionally, responsible for coordinating bookings and resolving enquiries at an Education Centre supporting Social Services meetings, including supervised family visits and safeguarding-related appointments.
Resolution Generalist
IKEA
Peterborough
2023.04 - 2023.11
- Delivered high-quality telephone-based customer service to remote customers, consistently achieving high levels of customer satisfaction through empathetic communication, problem-solving, and a strong understanding of individual customer needs. The average phone call lasted 20 minutes, with a specific rota to cover any chat-based enquiries/complaints through the IKEA website.
- Provided effective solutions to support customers in creating a better home environment while maintaining a professional and customer-focused approach. Successfully completed an intensive four-week induction training programme before progressing to the customer service team.
- Left the role to pursue professional development and further teaching qualifications.
Crew Member
Burger King, Welcome Break
Bishops Stortford
2017.08 - 2019.04
- Undertook this role while balancing family responsibilities following the birth of my daughter. Provided excellent customer service in a fast-paced hospitality environment, including taking customer orders, preparing food items, operating tills and card payment systems, and handling cash accurately and responsibly. This was based at the Welcome Break Services in Bishops Stortford, Hertfordshire.
- Maintained high standards of cleanliness and sanitation within the restaurant, while confidently assisting customers with menu queries, policies, and services in a friendly and professional manner.
Patient Service Coordinator
Bupa Home Health Care
Harlow
2013.10 - 2015.12
- Worked within the Patient Services Team to manage patient enquiries and support the delivery of high-quality healthcare services within the NHS framework on behalf of Bupa Home Healthcare.
- Responsible for providing efficient, cost-effective, and customer-focused service while ensuring strict compliance with Data Protection regulations and confidentiality procedures.
- Duties included maintaining patient records on the patient management system, coordinating treatment delivery schedules, processing orders for medical equipment and treatment supplies, and professionally handling patient and customer complaints.
- Also responsible for accurately documenting and escalating suspected adverse drug reactions and product-related concerns in line with regulatory and internal procedures.
Account Manager
Global Knowledge
Wokingham
2010.06 - 2011.11
- Managed a client portfolio focused on private corporations across Canary Wharf and the City of London, including FTSE organisations, SMEs, and IT contracting businesses.
- Quickly established strong commercial success within the industry by developing new business opportunities and securing several high-value clients for Global Knowledge.
- Built and maintained strong relationships with corporate stakeholders while promoting professional training solutions aligned to client needs.
- Demonstrated a strong understanding of technology and IT training through achieving accreditations in VMware, Citrix, and Cisco, alongside regularly attending industry exhibitions, conferences, and vendor-led events to maintain current market knowledge.
Senior Account Manager
Activia Training
Slough
2009.09 - 2010.05
- Worked as a Senior Account Manager within a team of five, specialising in business development and client relationship management across the Birmingham and Wales region.
- Utilised a strong training and education background to consult with organisations across the public sector, including the NHS, Housing Associations, and UK-registered charities.
- Successfully identified client needs and supported the implementation of large-scale training programmes focused on soft skills development and Microsoft Office system upgrades.
- Built strong relationships with key decision-makers through excellent communication, outstanding customer service, and a professional, approachable telephone manner when supporting both new and existing clients.
Corporate Account Manager
QA Training
Slough
2007.07 - 2009.09
- I was based at the New Business (Head Office) to identify opportunities with existing and new customers (both local and international) in the corporate sector. This role involved forecasting future business for my line manager, creating training plans in spreadsheets, attending meetings to qualify opportunities further, and developing rapport with key influencers and decision-makers. Any Internal work includes providing monthly expenditure reports for each client, a key performance indicator, and an account audit, which entails reviewing each client's size and structure. I had the opportunity to oversee the team and set revenue expectations to achieve and exceed our monthly target. Due to my success within the company, my targets and expectations generally increased to an average of £35,000 per month.
Education
Level 2: Counselling Skills Cache Certificate NCFE - Counselling
Stamford College
Stamford 2025.09 - 2026.05
Level 3: Emergency First Aid at Work - First Aid
Highgate
Peterborough 2026.01 - 2026.01
Level 2: Functional Skills in Maths - Maths
TQUK
Peterborough 2025.06 - 2025.08
Certificate in Teaching English As A Second Language. - Teaching
Trinity College
Peterborough 2024.09 - 2025.07
Level 3 in Education And Training - Teaching
City & Guilds
Peterborough2024-06
BA Hons - Sociology
Anglia Ruskin University
Cambridge, Cambridgeshire 2004.09 - 2007.06
3 A levels - Psychology, History & General Studies
Sha Tin College
Hong KongSkills
- Emotional therapeutic support
- Microsoft Office Suite
- Patient attitude
- Pressure handling
- Data entry proficiency
- Analytical
- Complaint handling
- Efficient telephonic etiquette
Affiliations
In my free time, I love to go on drives to visit new places and have a passion for creativity around writing and counselling.
Languages
Hindi
Elementary
Urdu
Intermediate
Certification
- Full Driving Licence
- First Aider
- DBS enhanced
Accomplishments
Global Knowledge
- April 2011 – achieved 211% for the month (against target)
- Nominated for Account Manager of the Year, 2011
QA Training - Graduate Account Manager
My highest achievement within a month was in August 2008, finishing on sales of £80,000
- Achieved 110% of the fiscal year of 2009 against
- Achieved 120% of the fiscal year of 2010 (6 months) against the target
- The second Quarter of 2010 finished at 130% against the target
Timeline
Level 3: Emergency First Aid at Work - First Aid
Highgate
2026.01 - 2026.01
Level 2: Counselling Skills Cache Certificate NCFE - Counselling
Stamford College
2025.09 - 2026.05
Customer Service Administrator Assistant
City College
2025.09 - Current
Level 2: Functional Skills in Maths - Maths
TQUK
2025.06 - 2025.08
Certificate in Teaching English As A Second Language. - Teaching
Trinity College
2024.09 - 2025.07
Resolution Generalist
IKEA
2023.04 - 2023.11
Crew Member
Burger King, Welcome Break
2017.08 - 2019.04
Patient Service Coordinator
Bupa Home Health Care
2013.10 - 2015.12
Account Manager
Global Knowledge
2010.06 - 2011.11
Senior Account Manager
Activia Training
2009.09 - 2010.05
Corporate Account Manager
QA Training
2007.07 - 2009.09
BA Hons - Sociology
Anglia Ruskin University
2004.09 - 2007.06
3 A levels - Psychology, History & General Studies
Sha Tin College
Level 3 in Education And Training - Teaching
City & Guilds