Dynamic and detail-oriented professional with a strong foundation in office administration and customer service. Demonstrates exceptional skills in organisation, prioritisation, and documentation management, complemented by proficiency in Microsoft Office Suite and customer relationship management systems. Adept at providing emotional therapeutic support and managing behavioural techniques, with a comprehensive understanding of educational legislation. Bilingual capabilities enhance virtual communication effectiveness, while expertise in budgeting and financial planning supports operational efficiency. Committed to maintaining discretion and confidentiality, with a proactive attitude towards achieving excellence in all tasks.
Driven professional with keen aptitude for organisation and negotiation. Possesses strong communication and problem-solving skills, coupled with solid understanding of contract management principles. Committed to ensuring seamless contract administration to enhance project outcomes and client satisfaction.
· Performed basic office duties, including answering phone calls, logging and responding to letters and emails, filing, franking letters, taking donations by phone
· Recorded financial donations from all income streams into the charity (cash, cheque, CAF, BACS, online, by phone, in-person)
· Monitored bank account payments, online donations, and standing orders/direct debits.
· Produced reports for payment processing companies.
· Produced Gift Aid claims in conjunction with Finance Director
· Used the CRM to produce reports, e.g. income streams, donor lists
· Supported the delivery and distribution of shop products purchased either through the website shop, over the phone or by mail order
· Assisted with the website shop and maintaining/adding product listings
· Assisted with other project deliverables identified by management
· Help maintained the cleanliness and Health and Safety of the office environment including cleaning and tidying as needed
Sunday School Leader
Conducted and Lead Arts and Papercraft
Ran Holiday Clubs, Taught Sunday School, Supported community projects, shared Gospel, involved in Worship group. pastoral care. Hosted Events. Integrated and built relationships with families.Carried out day-to-day duties accurately and efficiently.
Ensured the pupil is able to use equipment and materials provided.
Motivated and encouraged the pupil(s) as required by providing levels of individual attention, reassurance and help with learning tasks as appropriate to his complex needs.
Assisted in weaker areas, e.g., speech and language, reading, spelling, numeracy, handwriting/presentation etc
Used praise, commentary and assistance to encourage the “x” pupil to concentrate and stay on task Liaising with class teacher, SENCO and other professionals about individual education plans (IEPs), contributed to the planning and delivery as appropriate.
As a MLAs I worked under the direction of the class teacher and used pupil's first language to Support and develop their learning and draw on their knowledge " cultural background" to activate their prior knowledge in relation to the subject or topic being taught.
Supply Teaching Assistant
Supported teaching activities of children ensuring:
-safety and welfare, physical, mental and social development.
-facilitated average and below average
-implementation of curriculum
Teaching Assistant (placement)
Assisted CT year 4:
-setting up resources etc.