Vareesha Ali
Durham,United Kingdom
Summary
Detail-oriented professional with expertise in customer service, retail sales, and warehouse operations. Demonstrates strong communication skills and proficiency in cash handling, point of sale systems, and inventory management. Proven track record of effective time management and multitasking in fast-paced environments while ensuring compliance with health and safety standards. Committed to leveraging business acumen to drive team success and achieve organizational objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Store assistant
ST News
Durham, Durham
02.2024 - 05.2025
- Assisted customers professionally, addressing inquiries on products, prices, and promotions.
- Resolved customer complaints or escalated to supervisors as needed.
- Operated cash registers and POS systems efficiently.
- Processed diverse payment methods, ensuring accurate transactions.
- Issued receipts, managed refunds, and executed exchanges promptly.
- Balanced tills by counting cash at shift's end.
- Received, checked, and unpacked deliveries accurately.
- Replenished shelves systematically, rotating stock per FIFO guidelines.
- Arranged displays attractively, driving impulse purchases.
Warehouse Operative Associate
Amazon
Durham, Durham
10.2024 - 12.2024
- Pack customer orders by collecting items (single or multi-item orders), choosing suitable packaging, adding packing materials, and labelling accurately.
- Packed orders for timely dispatch to customers and retail outlets.
- Reduced damages with careful handling and storage of fragile items.
- Managed disposal of waste materials, maintained clean working environment.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Use carton taping machines or manual methods to seal packages securely .
- Scan items with RF scanners to confirm order accuracy and shipment integrity.
- Ensure quality control by inspecting products for damage and meeting shipping standards.
Retail store assistant
Candylicious
Durham, Durham
08.2024 - 09.2024
- Ensured optimal product display for increased sales.
- Provided expert advice on products, enhancing customer experience.
- Resolved customer complaints promptly, fostering loyalty and trust.
- Processed returns and exchanges efficiently, ensuring customer satisfaction.
- Maintained clean, orderly shop floor to ensure pleasant shopping environment.
- Assisted customers with queries, leading to positive feedback.
- Worked as part of a team to meet targets.
- Conducted cash handling duties, ensuring correct transactions.
- Collaborated with management regularly for store improvement strategies.
- Implemented promotional displays to boost product visibility.
- Handled stock and inventory for smooth store operations.
- Managed till operations accurately to prevent discrepancies.
- Done daily housekeeping duties maintaining an inviting atmosphere.
- Replenished shelves frequently ensuring availability of products at all times.
- Improved store appearance with meticulous merchandising.
Sandwich artist
Subway
Durham, Durham
05.2024 - 05.2024
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
- Provided exceptional customer service which resulted in repeat business.
- Assisted in training new employees; shared knowledge and best practices.
- Ensured customer satisfaction by providing excellent service.
- Collaborated with other staff members efficiently to improve overall team performance.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Maintained cleanliness of work area to ensure food safety standards.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Prepared and packaged orders with precise presentation skills.
- Communicated menu information clearly, upselling seasonal items and promoting featured products.
- Worked fast and accurately to meet customer needs and service goals.
- Prepared sandwiches and salads to recipe guidelines.
Retail store assistant
Finlays Best one
durham, durham
03.2023 - 01.2024
- Processed returns and exchanges to maximise customer satisfaction.
- Resolved customer complaints promptly, fostering loyalty and trust.
- Managed till operations accurately to prevent discrepancies.
- Conducted cash handling duties to ensure correct transactions.
- Engaged in visual merchandising to enhance product visibility and store aesthetics.
- Replenished shelves regularly to maintain product availability.
- Organised stock room for efficient access to inventory.
- Collaborated with management on strategies for store improvement.
Education
level 2 national diploma - Business
New College Durham
Durham 09.2023 - 06.2024
Btec Level 3 - Business
New College Durham
Durham 09.2024 -
GCSEs - Maths
New College Durham
Durham 09.2023 - 06.2024
Skills
- Communication
- Customer Service
- Cash Handling
- Retail Sales
- Food Preparation & Safety
- Point of Sale (POS) Operation
- Stock Replenishment
- Order Fulfillment
- Warehouse Operations
- Time Management
- Teamwork
- Communication Skills
- Multitasking
- Problem Solving
- Attention to Detail
- Inventory Management
- Health & Safety Compliance
- Adaptability
- Business Awareness
- Conflict Management
- Warehouse equipment use
Affiliations
- Photography
- Travelling
Certification
I have been given the certificate for level 2 national diploma in business with distinction.
I have been given the certificate for passing GCSE maths.
Languages
English
Intermediate
Urdu
Intermediate
Punjabi
Elementary
References
References available upon request.
Timeline
Warehouse Operative Associate
Amazon
10.2024 - 12.2024
Btec Level 3 - Business
New College Durham
09.2024 -
Retail store assistant
Candylicious
08.2024 - 09.2024
Sandwich artist
Subway
05.2024 - 05.2024
Store assistant
ST News
02.2024 - 05.2025
level 2 national diploma - Business
New College Durham
09.2023 - 06.2024
GCSEs - Maths
New College Durham
09.2023 - 06.2024
Retail store assistant
Finlays Best one
03.2023 - 01.2024
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