Vanisha Patel

· Owned the end-to-end delivery of an in-house pass management product for third-party suppliers and contractors, defining product requirements in collaboration with senior stakeholders. Translated complex needs into wireframes and prioritised a backlog of user stories, ensuring compliance with CAA airside visitor regulations. Delivered a successful launch, reducing manual processing time by 43% and improving user onboarding efficiency by 85%.

· Drove continuous improvement of the product delivery lifecycle by leading retrospectives and embedding Agile best practices, enabling a consistent bi-weekly release cadence. Reduced deployment issues by 65% and improved team velocity by 52%, accelerating time-to-market for new features.

· Using AI tools such as MS Co-pilot to help capture requirements and create one page PowerPoint documents to help with benefits and training material

· Led product discovery for the implementation of a new HRIS at British Airways, defining product vision, aligning cross-functional stakeholders, and introducing an Agile delivery framework. Analysed data flows across multiple HR systems and prioritised features based on business value, contributing to a projected 65 % improvement in HR process efficiency and enhanced data accuracy.

· Owned integration of a SaaS-based benefits platform, managing vendor relationships and internal alignment. Defined and prioritised integration requirements, documented complex pension workflows, and led UAT activities and improved employee experience for benefits enrolment.

• Facilitated improvement of client data capabilities by merging customer data from various source systems into a single data store to enhance data quality and integrity.
• Supported the requirements gathering and analysis process to achieve business sign-off for integrating multiple areas with paperless preferences data store (PPDS).
• Assisted in the development of the business analysis team by implementing collaborative practices and ensuring consistent user story writing across the division.
• Contributed to better test coverage by refining acceptance criteria for testing stories and collaborating with the testing team to identify bugs earlier in the software development life cycle (SDLC).
• Aided in managing the wealth integration of Avaloq with PPDS through analysis of necessary data mappings to the business conceptual data model.

• Creating Sign AppSign microservices to enable 2 factor authentication for log-in and e-commerce desktop and mobile journeys.
• Leading requirements elicitation across multiple streams of work to enable design and development of microservice through SDLC.
• Embedded the use of tasks in Jira to show testing tasks, maintaining full traceability of requirements.
• Leading refinement and backlog grooming sessions with feature team to shape new pieces of work integrating with the micro services and maintain product features backlog.
• Supporting Debit card self-service initiative through to production via breaking down requirements into Epics and user stories for feature team.
• Line managed Junior BAs to support with development and career progression.
• Interim PO for 4 months, duties included stakeholder management, Risk escalation, chairing Resolve fraud forum.
• Key Technologies : API integration, Microservices, 2 factor authentication, bio-metrics, kafka

• Retail Banking migration (including domestic and international payments) to a new Fraud engine (Dynamic Risk Engine) becoming LBG’s strategic solution, used by c20m+ customers.
• Simplified technical requirements for stakeholders through producing how to guides and creating Universal API onboarding process thus enabling a simpler onboarding experience.
• Worked efficiently alongside 3rd party suppliers, UX designers, developers and Testers and SMEs across the Business.
• Lead requirements elicitation with front line fraud colleagues through workshops with relevant stakeholders to identify requirements and baseline scope.
• Managed backlog alongside PO and facilitating technical deep dive sessions with Developers and QAs to support delivery.
• Successfully Co-ordinated and managed data requirements with external vendors to build data science capabilities to ensure better customer fraud prevention.
• Supported Agile ceremonies in the absence of a Scrum Master.
• Key Technologies : API integration, Microservices, AWS cloud, Web, Data migration, JSON, XML

• Assisted in building an evolutionary platform for fraud and authentication services.
• Supported the operational framework for out of hours assistance with the production support team through process creation and documentation.
• Aided in developing an onboarding checklist to streamline the onboarding process for microservices.
• Contributed to the deployment of inbound payments fraud detection onto FASP, marking a first for LBG.
• Helped facilitate workshops with feature teams to gather infrastructure requirements.
• Coordinated stand-ups, retrospectives, and planning sessions during the absence of the Scrum Master.
• Compiled a non-functional requirements pack to ensure consistent standards across the business analyst chapter.

• Provided customised solutions to customer inquiries and issues.
• Supported team of cashiers by addressing needs and resolving problems promptly.
• Conducted cashing up processes to ensure accuracy at end of shift.
• Oversaw cash office operations to ensure proper handling and reconciliation of funds.
• Coordinated delivery schedules for waitrose.com alongside drivers.
• Facilitated annual performance evaluations for junior staff members.

• Assisted in developing customer-centric propositions across various products and channels.
• Facilitated monthly customer propositions forum to coordinate efforts and gather input from stakeholders.
• Conducted qualitative and quantitative research to support large-scale studies on customer needs.

• Assisted in researching customer needs to enhance overall customer experience.
• Supported initiatives to boost customer satisfaction by addressing detractor scores during commercial cards onboarding and relationship journeys.
• Compiled NPS management information and provided supporting commentary for CF NPS pack to commercial and channels director on a monthly basis, highlighting key customer feedback in car finance and leasing agreements.

• Supported risk reporting initiatives within consumer finance business unit control function.
• Conducted a consistency review of 600 conduct risk appetite measures (CRAMs) to ensure alignment across all business units.
• Assisted in digitalising CRAMs using group CRAMs strategic solution tool.