Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
VANESSA MAY SUPERABLE

VANESSA MAY SUPERABLE

Southend-on-sea,Essex

Summary

I am an energetic, ambitious person who has developed a mature and responsible to any task that I undertake, or situation that I'm presented with. I am excellent in working with others to achieve a certain objective on time and with excellence . Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in Care home and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Waitressing

Alfies fish n' chips
Southend-on-Sea, Essex
06.2023 - Current
  • Set up and clearing tables during the whole service
  • Accommodating guests and taking order for hot dishes and coffee
  • Managing POS systems in cash or card, resolving possible order entry issues
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

CARE SUPPORT

ELDERCROFT CARE HOME
03.2019 - 01.2023
  • Managed and administered medications and supplements
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Helped residents to slowly develop more self care abilities, allowing them to live more independent lives
  • Successfully supported service users with complex health and communication support needs
  • Assisting with personal care, hygiene, daily routines
  • Consistently remained punctual and reliable, respecting the schedules of service users.
  • Aided clients with bedtime routines, washing and dressing.
  • Cooked, cleaned and provided companionship to elderly patients.

Room Attendant

HOLIDAY INN
Southend-on-Sea, Essex
01.2014 - 01.2016
  • Vacuumed and dusted reception areas and walkways.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Identified cleaning efficiencies to reduce average room preparation times.
  • Cleared and organised Back of House areas to minimise accident risks.
  • Secured guest rooms after performing housekeeping services.
  • Delivered outstanding service to boost customer retention and referrals.
  • Reported maintenance issues for prompt resolution.
  • Expertly operated cleaning equipment to fulfil time targets.
  • Delivered extra linen and toiletries to meet guest needs.
  • Addressed guests' problems and fulfilled special requests.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.

Education

BTEC Level 2 - Health and Social Care

South Essex College
Southend-on-Sea
09.2012 - 07.2014

GCSEs - Health and Social Care

St Bernard's High School
Southend-on-Sea
09.2010 - 07.2012

Skills

  • Patient Care
  • Medication Management and Administration
  • Excellent Multitasking Skills
  • Excellent communication skills
  • Desire to help people
  • Sensitivity and understanding
  • The ability to accept criticism and work well under pressure
  • To be thorough and pay attention to detail
  • Elderly care
  • Risk assessments
  • Patient safeguarding
  • First Aid
  • Mental health support

Languages

English
Fluent

Timeline

Waitressing

Alfies fish n' chips
06.2023 - Current

CARE SUPPORT

ELDERCROFT CARE HOME
03.2019 - 01.2023

Room Attendant

HOLIDAY INN
01.2014 - 01.2016

BTEC Level 2 - Health and Social Care

South Essex College
09.2012 - 07.2014

GCSEs - Health and Social Care

St Bernard's High School
09.2010 - 07.2012

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VANESSA MAY SUPERABLE